Roof Diagnostics Solar of Mass

I have been dealing with this company for almost two years now and have had nothing but one bad customer experience after the next. I made the mistake of signing up at their booth in Home Depot and have been paying for it ever since.
It all began with signing up in October and being told that my system should be installed and running by May just in time for peak production season. After I signed all the paper work I never heard anything back. Finally last July I contacted them and after Several attempts managed to speak with someone who informed me that my project had gotten «Lost». They expressed their deepest regrets and apologies and told me I would be fast tracked as a VIP account. Which apparently meant another 5 months of waiting. So I finally did end up with Solar Panels in December 14 months after I had originally signed up. Fast forward 2 months to February and I have water damage all over my living room ceiling. After I contacted them they were very prompt about sending out someone to take pictures and then a few weeks later another person showed up to take pictures. Fast forward a few more Months to July and no one ever came back to actually fix the problem. After an email and multiple phone calls I have been told that nothing was done after the pictures were taken and that they in fact never actually did anything with the pictures so they are now going to need to send someone out a third time to take pictures. So while I would say that Solar panels are a worthwhile endeavor do not use NRG. I recommend to all my friends that they use any company they can find but them.

This is a letter I wrote to ROOF DIAGNOSTICS –SOLAR an NRG company
Ref; their very deceptive employee;
Roman Berman -«Solar Specialist»
Nick,
I’ve had the opportunity to decompress after my cruel & very unusual experience at the hands of your associate Roman!
The more I think about it the more I’m pissed!
I was deceived, lied to and buffaloed for a period of (6) Months!
This was after I befriended & allowed a NGR associate into my house
sharing my personal friends & neighbor’s good faith with your pathetic salesperson Roman!
I share this with you in letting you know, that I will broadcast my horrible experience locally & socially!
That’s Unilocal,FB & Local community monthly meetings!
I anticipate that I will have a full draft prepared for you & NRG by mid week of Nov!
Let Roman know,
the same efforts I put into providing contacts for NRG, I
will double my energies
in making him feel how much of a fool, he made me feel!
For the entire (6) Months that he played games with me!
I have a broad base in the military community & locally!
END
Residents in the Western Massachusetts area, Springfield, Palmer & that area!
Please if this «Specialist» Roman Berman out of 89 F Washington Ave –Natick Ma 1 760.
Tell him to walk away, trust me you’ll thank yourself in the long & short run that you choose not to work with this individual or company!
I was never burnt by the Sun but torched by Roman Berman at SOLAR an NGR company!