Master Mechanics Automotive

I heard about this place through other people at work who also drive a Japanese car. I’ve been to Master Mechanics twice for maintenance and I love them so far. Greg and the other guys who work there are really nice and don’t do the hard sell. They will tell you what’s wrong and give you options. No upselling or scare tactics.
If you drive a Japanese car — Subaru, Honda, Acura, NIssan, Mazda, Toyota, etc. — and don’t want to use a dealership for your car repair, then you need to visit the guys at Master Mechanics.

Went there for my 2 cars — never got a more expensive recommendation than what was exactly required.

Honda Accord: I wanted to like this place. But in 4 repair visit I feel I have been overcharged for parts & labor. I will now go somewhere else, before I’d go back

Just had my first oil change here. These guys are such a breath of fresh air! Straightforward, organized, efficient, and friendly to boot. I appreciate that they’ve got all the records computerized and that I get a print-​out w/​all the details plus mechanic’s notes.

I can’t believe that Master Mechanics hasn’t gotten the good graces of all Japanese car owners in the Natick area. I went here after hearing the all nice and praising things that my dad was saying about this place. My dad is no pushover when it comes to car maintenance, and he’s been going here for years.
I knew that my car needed a repair soon, but wasn’t sure when. So I called up and booked an appointment for an inspection for the next day.
I arrive and this guy behind the counter is super-​friendly and starts up a conversation with me. So we talk idly while my car gets the check-​up treatment. The inspection was pretty quick (or maybe it was just me distracted as the time passed), but another mechanic walked in and handed him an invoice, which they discussed first for a minute and then he immediately showed to me, explaining each detail.
He told me EXACTLY how much time I had left to replace my axle (the major repair I knew about), and pointed out 2 other things I was unaware of: my rear tires were losing their life, but 1 of them could wait approximately 4,000 — 5,000 miles to be replaced, and the other one needed to be replaced ASAP. Those were his words exactly.
I also discovered I had a minor oil leak. I mention this because I’ve gotten the car inspected at another place, and they clearly missed it. He didn’t bother to suggest I fix it, instead explaining that it was a 10 hour job for 10 $ of labor. So, he offered alternatively that I could gauge the oil myself every so often.
He even explained a long and complicated technical process that could occur if the C/​V boot broke while driving, since I was curious (in case I waited one day too long, trying to save as much $ as possible).
No BS, just straight-​up honesty and truth. No pressure to get anything done.
He called up a tire store down the street and offered me a list of choices. I picked the Bridgestone Fuzion HRi. It’s a good all-​season tire, I’m happy with it. The tire came to 85, and he said with the labor, alignment/​rotation and tax it’d be about $ 115 total. I was quoted at $ 40 for an inspection, so I was expecting to pay $ 155.
30 minutes later, he finishes the tire and rings me up an invoice, including at the top a handy list of all the things the inspection said. The invoice was for $ 100. I was pleasantly surprised, paid and thanked him several times.
Since then I’ve gotten the axle replaced, and it was for $ 160 less than what he originally quoted me for.
I’ll definitely be coming back as a regular. They’ve won my service.