The UPS Store

They are always pleasant here for my prepaid mailers. And points for coming out to my car to take a prepaid mailer from me while my baby was asleep in the car!

Mostly I’ve had bad experiences with UPS, but this place isn’t all too shabby.
I like that you can get an address for your PO Box (they give you like a suite number). It’s pretty rad :-)

Very helpful. Fair prices. Thanks for carrying that heavy box, I was dreading it!

ATTN USAA MEMBERS — READ THIS WARNING
I took my $ 5,393.90 check to be deposited into my account (the first time I’ve done that at this location). The employee carelessly only entered in $ 393.90. My husband noticed that the full amount hadn’t posted nearly an hour later. I called the UPS store and they tried to tell me it was because it’s a larger check and it would take a few days. I know that to be not true as I’ve been a USAA member for 4 years since my husband joined the Army. He said that he would look into it and call me back (and then proceeded to hang up on me without saying another word!!). I immediately called USAA and the woman I spoke with said it would automatically correct itself in 2 business days, but that the lady at the UPS had «missed the 5» on the check. Since I deposited it on a Saturday (today), I am short $ 5,000 for 4 days. The man at the UPS store (Paul I think) called me back and said that if I came down to the store, they would be able to fix it by calling USAA. I take my break from work and when I get there Paul calls USAA and hands the phone to me. They tell me the same 2 business day thing and it’s out of their hands. So I wasted time and money to come down and them to tell me the same thing?! Not the representative’s fault, but the UPS store’s. Neither one of the employees there seemed to understand that this lady’s mistake has shorted me $ 5,000 for 4 days! They did not seem to understand how much that could affect someone’s life! This UPS location is giving USAA and UPS a bad name. They have been rude every other time I’ve been in there for other reasons and they barely speak any English. I know I will never be setting foot in there again, but I feel responsible for warning other USAA members to take their checks and money to the store location in Cool Springs — it’s farther away, but at least I know they know how to read numbers and enter in checks correctly!!! I love USAA and everything they do for our service members, but this UPS store should not be associated with the wonderful banking company of USAA. Stay far away from this UPS location — it’s worth it to go a little farther for far superior service.