The Container Store

I love the «elfa» system for closets but I am VERY disappointed with the customer service. Every time I have come in the last few days they are completely over whelmed and I end up standing around for over an hour waiting. Also there is no organized way of queuing for service. As a result I end up coming across as impatient when I first arrive because I HAVE to get SOMEONE’S attention in order to secure my «place» in the pecking order of who gets served first.

I have always enjoyed my experience at this store since they opened. I have purchased all of my retail shelving, racks, hangers, and storage from the Green Hills location over the past few years. However tonight I was told at exactly 9:00 by the feisty late 30s early 40s brunette manager on duty «we are closed and I have sent my staff home, the weather is bad and you don’t want to be responsible for keeping the rest of us here, we are closed». At this point the temperature was above freezing and it was no longer raining. I was completely in shock that I was being told to drop my items and get out at 9pm on the dot. There was no warning that the store was closing and I had simply lost track of time. When the manager realized that I was not alone and that my partner was also interested in making his purchase, she changed her tune immediately and tried to change her story, offering to help us «find anything» and ensuring us she did not care to stay late because she lives «two miles away».
I will continue to shop at The Container Store but will be reporting how rude and unprofessional this manager was to myself and my partner. So take note, if you are under the age of thirty it is possible that you will be treated as an unimportant kid regardless of the thousands of dollars you have spent with them in the past. At the end of the day this woman has provided me with the inconvenience of another trip to the store and should be fired.

As a hater of all things clutter-​y, I have a major heart on for this store. My dragged DH in here to at least consider the elfa system for our master closet. Tim K, the world’s awesomest container store employee, took our measurements and got to work. While that was going on, we browsed around and I kept hearing a bunch of oh’s and ah’s coming from my right side. DH was sold once we saw what Tim had set up for us and we went back and bought the system yesterday. All of the staff is friendly, helpful, and very into their jobs. We also got the elfa door rack for my bazillion jars and packets of spices and it’s awesome. We’ll be back for the next elfa sale!

TCS has this clothes hanger rack that nowhere else has, which is the mainly reason why I kept coming back here. It is a little bit more pricy than other stores but you get what you paid for. I have bought 3 of them so far and I would buy more in the future. On my last visit, I found an awesome deal on the hangers (72 for $ 20), very sturdy and excellent quality hangers that come in 7 different colors. The staff here are also very helpful. When you have lots of things in your cart, they would pull the cart in the front, you can drive your car by and pick the stuff up. So convenient!
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OK, this one’s my fault for giving them my email address in the first place, but once you’re on their list, the emails never stop. Unsubscribe doesn’t work, nor does writing to customer service.

By far the largest Container Store I have ever been in. The FIRST floor is all storage. Take the escalator down for everything else. They have a lot of displays for their Elfa closet organization. We went their to look at their Elfa wall desk units. They look great but expensive. Great selection!

Bought a few items for our apartment here and I am very satisfied. While they are not cheap, they often have solutions you can’t find anywhere else. Also, their inventory rarely changes, so setting up and maintaining a registry is very easy. Great place for simple storage, hangers and cord management! The staff is also super friendly and helpful!

I am newly in love with the Container Store. Having lived in NYC, I always felt their Manhattan outpost was a bit chaotic, but the one at Green Hills is beautiful and makes me want to reorganize my whole life! They have absolutely everything you could need there, but what’s more is that every last sales employee is so personable and fun and HELPFUL. I have been working with two designers there, Blake (who is moving, sadly, for med school) and Amanda (who is designing our closets), on an Elpha system for all of our bedrooms, and I am so happy with the results and the promptness with their replies. I would recommend the Container Store staff 100 times over.

Overall: Everything from tiny plastic boxes and entertainment centers to wrapping paper and wicker baskets — and great service to boot!
Products: This place really does have things you didn’t know you needed. (and a few things you didn’t know existed.) When it comes to storage and organizing, this place hits a very special, very OCD part of my heart! We recently bought an entertainment center, the Linea with 2 book shelves, and we have been super pleased with the quality and appearance. My only gripe is that it was a pain in the @$$ to put together. BUT — rumor has it, you can pay CS to assemble items for you now! I strongly recommend it! Another great product purchased recently was an Elfa item… the kitchen cart. It has been great for adding additional storage and counter space to a small area.
Service: The employees are knowledgeable about the products and more than willing to help! Can you ask for more than that?
Cost: This is not a cheap place to shop and I’m sure you can find more affordable products elsewhere, but I think the quality matches the price.

I love The Container Store and buy from their catalog and website. I used to visit the actual store when I lived in DC. This location was not what i expected. It is on two stories, which could be cool — but the upstairs is sparsely filled and not staged very well. The downstairs is poorly lit and the shelves are too high. I dunno, I left buying one thing as a gift — and nothing for me. And I am obsessed with containers – I have containers FOR my containers. So the fact that I was unmoved by their merchandising is problematic I fear. Maybe they need a new manager or something.

i remember thinking «a ‘container store’? the hell is this supposed to be?» when it was announced then filed it away in the recycle bin of my brain. cue forward quite a few months, and i have a reason to go here. i’ll be moving to a place soon (fingers crossed, Unilocalketeers) that’s smaller than the place i’m at now by about 350 sq feet, though has a huge closet.
but i’m a man.
i really didn’t care about the closet size until i started thinking about the stuff that i need to take with me that i need to stow away, then i really cared about that huge closet. i started doing some research on how to maximize that space and ran into this store. a woman noticed me bumbling around the store and went to help me/​see what the hell my problem was. i told her what i needed and we were able to design a freestanding shelving system that will be able to store what i need for the kitchen and gave me plenty of ideas for the big bedroom closet.
for those of you that live in a smaller space and need to maximize that smaller footprint, you can find lots of quality stuff here that’ll probably help you out. there is a ton of other stuff for the SUPER organizers (not me).
great customer service, they have a good thing going here.
eric b

I’ve been waiting for The Container Store to come to Nashville ever since moving to Nashville several years ago. Finally went in there today, filled a basket with several items, and then walked to the counter to check out. And there I stood, credit card in hand, but no one would wait on me. One sales associate behind the counter was busy chatting with another customer about goings on at the Ryman tonight. Another associate stood to one side reviewing papers on a clipboard. A third walked up to the counter and promptly began checking out another customer who had come up after me. Finally, the first associate finished his little chat; he then strolled over to the guy with the clipboard and started chatting with him. Still, no one would wait on me. I was clearly visible and was the only other customer at the counter. Finally, after several minutes, I gave up and left the store. Nashville is know for having poor customer service but I have always experienced great service at every other Container Store I have ever visited so I was expecting the same here. Maybe service will be better the next time I go in. Or, I could just run into Target and get the same stuff there. I won’t get good customer service there either but at least the merchandise will be half the price of the Container Store.

I do have to say as I walked inside– I had a sad moment remembering Davis Kidd. My OCD/​organizing freak inside slapped me to attention and down the escalator I went. I have been to other container stores before. I do have to say that I starte feeling a bit shut in once I got downstairs. I think part of the problem was that everyone and their momma was there. What was I thinking going on a Saturday in January???
They do give a teacher discount (which I love). The workers are also super friendly. I love that the store is divided up into regions base on what you are organizing. They have a solution for almost any problem.

Better quality and better price at target.
It is kind of a novelty impulse store though.
Fun for that aspect.

Don’t judge the place by what you see when you first walk in… Go down the escalator! This place get 5 Stars!
The selection here ranges from inexpensive to expensive. They have «stuff management» selections for every room, closet, and drawer imaginable in your house. The kicker? They have a great staff that will help you get a plan and help you shop!

I’ve been fortunate to have moved to Nashville just as certain businesses I used to frequent back home start to pop up around here. One of them is The Container Store.
I was initially disappointed when I first got in and saw barely anything on the sales floor. And then I saw the escalator and knew the first floor was just like a big storefront window — items to entice you in, while the real goods were downstairs. This store did just open — I expect they’ll eventually cram the first floor when more items come in.
I had nothing in mind when I went in. But the wares are usually inspiring enough to give you ideas on how you think you should use them. Just because things are in the bathroom section does not mean they should be used in the bathroom. That’s what re-​purposing is for.
A plethora of organizational cubes, racks, fixtures, containers, boxes, tubes, etc., are in store for you here. I now know where to go for unusual box shapes.
I take off a star because checking out was not laid out logically. There’s a section roped off for people to line up in, but no one seems to know where to snake the line. I wouldn’t ever want to be here if there is a long line and tempers are flaring, that’s for sure. Thankfully, that wasn’t the case when I was in.

A store that contains stuff that is made to contain stuff! Been waiting for it to open and was so excited that it finally did!
I’ve seen bigger stores since I’m from Texas, but this store is still very nicely sized! It’s connected to The Mall at Green Hills and it fits right in. After going down the escalators to the main part of their store, I walked the aisles and aisles of bins, shelves, storage units, etc. and wondered if there was any way I could use all of it… yes, ALL of it! Keke ;)
Anyway, I know that I’ll return there again shortly and if I ever need help with organization, this is where I’ll go!

Love this store. Perfect addition to green hills too. Definitely going back.

I must admit that I may be a bit Type A especially when it comes to organizing.
Sure, my closet gets sloppy at times with piles of excessive clothes but I can’t turn down a good plastic bin, file cabinet, folder, or storage boxes.
Although I avoid major retailers and chain retailers as much as I can… The Container Store has a hold on me.
I was delighted to attend the Preview Party for TCS’s first Tennessee location at The Mall At Green Hills (grand opening is Saturday, November 5^th) in the old Davis Kidd location. I literally geeked out at all of the amazing organizational options here. From tiny lucite boxes priced at 59 cents to the massive closet units… I felt my heart flutter at the 2 stories of clean and refined order. Add in the fact that this company knows how to throw a party! The Preview Party was packed with Nashvillians and TCS staff who boogied to a live band while enjoying free-​flowing libations and tasty gourmet bites. You can tell that this company takes organization seriously but still likes to have a good time. The president of the company was getting his groove on while on the dance floor!
Throw in the fact that 10% of all sales from the grand opening weekend will benefit the Minnie Pearl Cancer Foundation and you had me at Tupperware.