Nashua Wallpaper & Paint

First Impressions are the Most Lasting
I entered Nashua Paint and Wallpaper and stood in line behind one other customer at the cash register.
After 10 minutes of not being acknowledged by anyone, I asked the customer in front of me if there was only one employee on that day. The one who was assisting another customer and failed to say, «Someone will be right with you.»
The customer said there were two employees and pointed to the man who had been standing at the entrance, for the past now 12 minutes, talking to some folks about his family owning the building, owning other specific buildings in a nearby city, how long they had owned all of the buildings, who some of the people were they had in common, about an acquaintance who was in jail for a significant amount of time, and about his (the employee’s) love of ski-​doing, and about his children ski-​doing, and then he pulled out his phone to show pictures of his children.
After his self-​promotion had finished he nonchalantly started to approach us.
I asked him if he were an employee and he answered yes. I then said, «And you left us standing here all this time?» He said he was sorry with a smirk, and I then asked, «To talk about your family?» He then looked at me with the same smirk, but no words. I asked, «Really?!»
At that point I left and I am going to inform the professional painter I hired to paint the entire interior of my house before marketing it, that his strong recommendation of Nashua Paint and Wallpaper for their knowledgeable and professional services was very incorrect and should be reconsidered.
Maybe that egotistical young man is thinking too much about what the generations before him built in monetary value without considering the very important basics of quality and respectful service to a customer base that ensures the future of his children.

I purchased carpet and had it installed. Everyone was professional and cleaned up their mess. There was an accident that occurred while installing the carpet where the tile in the next room got cracked. (We later found out our tile layer, who wasn’t them, didn’t put thin set to the edge of the tile and could’ve contributed to the tile breaking.) They promptly sent someone to replace the broken tile and we couldn’t be happier. They were all very helpful and courteous. I would recommend them to anyone.

How I wish I had read the other reviews before I hired Nashua Wallpaper for my kitchen! It would have saved me irritation and frustration. I won’t bore with the details. Just stay far away!

When I moved to Nashua 6 years ago, this was one of the first paint stores I went to. A few times I was in and out because I knew exactly what I wanted. BUT– if you want to get any customer service beyond the register– FORGET IT. During one visit there, I had needed some help with specific questions regarding their different lines of paint, as well as some design recommendations by their «designers». I waited for service while everyone else got helped but me. I walked out vowing never to go there again. Until I was desperately searching for a specific style of marble tile… and saw that they carry tile flooring. On Feb 5 2011 I walked in hoping to not get the same treatment. But alas… IT WAS EVEN WORSE! When I stepped into their tile section in the basement, some chimes went off to signal to their sales staff that a customer was heading downstairs. There were 2 women sales staff sitting on their tush who saw me head down there but neither followed me down. Not a single person to be found downstairs, either. About 10 minutes later, a family of 4 came downstairs (a husband, wife, and 2 little girls) and within seconds a sales person came down and IMMEDIATELY helped them! During this time, I had found several tile styles I was interested in but needed to ask some questions. I placed the samples on a table and waited for the sales woman to finish up with the family. It was more than obvious I was waiting for help. And stupid me, I turned my back for 10 seconds while they were finishing up… and next thing I know the sales woman is no where to be found! I was ready to purchase well over $ 500 worth of tile that day, had I been helped. I left the store right then, and WILL NEVER GO BACK. And I will also make sure my friends and family never go there, either!