Tuffy Tire & Auto Service Center

On 12/​18/​2015 Went to Tuffy’s for simple service on my car. I asked them to perform an oil change and rotate and balance 4 tires. They completed the service in about an hour and charged a fair price. A day later I decided to check the oil level just to be sure and discovered oil spilled on the top of my engine cover (which had spread and made quite a mess) which they should have wiped up before they finished with the car. The oil level was good but then I noticed that the oil filter (which is in plain view on this car) look not to have been changed. I could not see the brand to be sure so I went to the local auto parts store and bought a new filter and one quart of oil ($ 14.61). I removed the suspect oil filter and replaced it with the one I bought and indeed they had not bothered to change the oil filter (Tuffy did charge me for the filter). While doing this I noticed that there were oil droplets all over the bottom of the frame rails which I wiped off. I took the old filter and went back to the shop and spoke with Greg the Manager. He agreed that the filter had not been changed and made no excuses. I asked him how I could ever come back for more service. He said that he would not blame me and apologized. I have been to a number of franchised shops in Naples and have found Tuffy’s to be no exception. Too bad.

I made a 7:30AM appointment via their internet website for May 6, 2015. I arrived at 7:35AM and shop was closed. At 7:50 AM the shop was still closed, so I left. I never received a phone call or e-​mail explaining why no one was at the shop or an apology. This was the first time I attempted to use this shop and will be the last.

I wouldn’t take a little red wagon to this place. The managers will rip you off. However, the mechanics are OK.

Great Service, great team, Great prices.