Guardian Property Management

Homeowner (HO) confronted Mark about the Red Cross fire alarm issue and told him a lot of children of their older parents that we were not notified and anything could have happened to them, etc etc…
He did admit it was his fault. Then went on to say Jeb Bush made it much safer for the elderly here in SWFLA. HO said he went on and on campaigning about Jeb Bush as his answer.
She asked why he doesn’t return phone calls, his answer because he wants email only.
My thoughts — that doesn’t relieve him of the obligation of returning phone calls when phone calls are a valid form of communication and phone calls are already in to him for a problem — you don’t just ignore it! He lists his company’s phone number in our newsletter as a way of contacting him. Along with his email. 2^nd problem with that is, what if you have a person like a 90 yo that has never been on a computer and has no idea how to use one. This doesn’t help those that don’t have computers.
HO said he is an idiot.
Doesn’t return phone calls, which pisses me off tremendously!!! I was told on 9÷17÷15 that I would get a return phone call back that day and did not. (regarding tree pruning issue) Called the office the next day to find out why and the left hand doesn’t know what the right hand is doing in there. ~~~~Nobody knows anything about it.~~~~~~
Here is a copy of a letter I sent to Prop Mgr @ Guardian though the information might be irrevelant to the general public, you can see all the turmoil and work I went through because of Guardian.
9÷22÷15 Regarding the fire alarms, I thought you should know. I was up doing research last night because in my learning I need to tell Red Cross so I can get my money back or search through all the alarms to find mine. I had to find receipts and other related matter with my purchased alarms. These alarms are base alarms that they put in. ($ 21.00) Though they are a Kidde product which is good, as my old ones are Kidde product. This model number was made for Canada what they put in (which that is another plus as their laws on things surpass us)
They are only ionization alarms which means they only detect 1 kind of fire. You want photoelectric and ionization alarms, to detect 2 different types of fires, photoelectric detects smoldering fires. My alarms had these. They replaced my alarms that cost me $ 40.00 each from 2012 purchase 10 yr guarantee, one was the dual sensor and the other actually was a voice alarm that told you FIRE FIRE if there was a fire, as my research shows children will react to a voice saying fire more than just a loud beep going off. Both of mine detected Carbon Monoxide, which red cross alarms don’t. The Red Cross alarms are fine for people who had less than what they offered or who had nothing, I am not complaining about Red Cross, I think they did a good thing. The point here is now I have to fix this mess which I have no time for because it makes no sense to downgrade myself if I had premium quality product in here from the start to now having substandard product.
If you would have notified the HO’s like you should have, you had 1 month to do so per Steve with Guardian’s emergency line (I called that as well on Saturday 9÷19÷15) (if you call their emergency line you can get somewhere, but his answer is I might not be able to reach Mark because he is fishing) (How is that for the work of a property manager in an emergency?) I could have been here to augment what happened in here. I would be happy to take the 3^rd alarm, but would refuse the 2 they changed out.
My mother told Red Cross «no» in coming in here and that they need to speak to daughter, and they insisted repeatedly, came in and changed them out, which when I came home and learned about what happened I called the police because their actions replicated the actions of what I have been reading about in the newspapers of late with burglaries. This became such a big deal that could have been prevented because of no notification to the HO’s as is the standard with Associations. I might add that 3 other HO’s called the police as well on the Red Cross because of Prop Mgr’s inaction in notification to residents.
9÷22÷15 1030am — Red Cross just called me and told me they gave you the brochures to inform residents 1 week ago — but yet you never gave it to us homeowners, why? Look at the mess resulted from this!
Going back to the ⁹⁄₁₇ issue, the woman who answers the phone told me that I might have a long wait in return phone call to my time sensitive issue (unrelated to fire alarm issue) and the best thing to do is wait till he is in your office and talk with him there. ~~~Really? What if I work in the daytimes during his office visits.