Steve Piper & Sons, Inc

⁰⁹⁄₁₅: For those of you that are considering purchasing firewood — think again. I have purchased firewood from Steve Piper & Sons for probably 8+ years. About 6– 7 weeks ago, I went to place an order and was advised the current inventory of wood was still curing and would not be ready until ⁹⁄₁₉. I told them I would then take delivery on ⁹⁄₁₉ assuming the firewood would be fully cured. This past Saturday, the wood was delivered & stacked as it has been for the past 8 years.
After the guys left, I ventured out to see the wood stacks only to find wood which was «soaked» and «filthy dirty» with wood shavings and wood chips. Just a mess with what I believe to be «green» wood. I immediately contacted their office and had a return call on Monday morning. I advised their young lady on the phone of the situation and offered to send pictures of what I experienced on Saturday. I wound up taking both wood stacks completely down, blowing off the wood and restacking.
I asked her for confirmation that she received the photos but did not hear back so I decided to follow-​up this afternoon. The end result of our discussion is that they were going to do NOTHING to satisfy my situation.
I politely advised her that they had just lost a customer which she seemed to care less about. I am retired and the ~$ 200 in firewood is more than a few bucks but more importantly, I look forward to «fires» during the winter season.
I APOLOGIZE FOR THE LENGTH OF THIS NOTE BUT WANTED TO DOCUMENT THE ENTIRE SITUATION. DON’T GET SCREWED LIKE I DID.
Kurt Harz
PS: Because I am retired I have nothing but time on my hands, I will go out of way to tell people what I think about Steve Piper & Sons!

I recommended Steve Piper to remove a Tree Branch that had snapped off my next door neighbors tree and fallen onto our house. This was the 1^st Tree Removal Service that came to my mind… And the last. The 2 Workers came out yesterday and started working on my Neighbors Tree. They came over to my Backyard & were moving the Branches around and somehow my Brand New Shepherds Hook & Bird Feeder got damaged from whatever the workers did. It was not damaged from the Tree Falling. A couple hours into the Tree Trimming… Boom, Flash, Sizzle. Oh No… Here we go again. Electricity Cut Off. Our Lights were doing the Twilight Zone Effect. I jumped up & looked out my Patio Door and the Telephone Pole between my House & my other neighbors house is on Fire! These 2 guys are laughing, Finally, they run and grab 2 Bottles of Water and throw it on the flames? I picked up the phone & dialed 911. The Dispatcher told me to tell the workers to STOP throwing bottled water on the pole! The Fire Department came and assessed the situation and called the City to come out and repair the down electrical wires in our backyard. Now we have NO power… For 4 Hours. Because not only was the electricity out… But this incident blew a transformer down the street. Nice. That had to be fixed BEFORE the electricity in our neighborhood could be repaired & restored. What kind of «Fun» are we in for today? When these workers have to come back and finish the job they started yesterday? I realize that accidents happen… BUT… The City said this was a careless avoidable error. For me. I could not leave my house because I have a garage door opener that operates with electricity… could not get a phone call because my phone is operated with electricity. Could not charge my cell phone, IPAD or Laptop… Our whole neighborhood was without power… And this 2 morons are laughing about it?

I have purchased mulch from them, year after year, for many years.
Their prices are good and the quality of the mulch has always been very good. I’ve seen other reviews that the telephone staff is less then helpful – this has not been true of my experience with them. Their telephone staff has always been very helpful with determining my needs and setting up a delivery date that works for me.
I buy about 4 – 5 square yards of mulch each year. I would recommend them.

I had the worst experience with customer service with this company. The lady who answers the phone sounds as if she could care less if she gets you the info you need or not and will tell you anything to get you off the phone. I started the process on 5/​14, they did not come out to cut the trees until ⁶⁄₉ (after several phone calls), and it is now ⁶⁄₂₁ and they still have not come back out to grind the tree stumps. After I called again today, I was told it would be three more weeks then told it would be a week and a half. This was a job worth over $ 1200.
The only bright spot is that their team that came out was friendly and did a good job, although they did not replace all the deck furniture that they had moved. Not a big deal, but should have been done.
Steve Piper, you need to work on your communication with your customers and focus more on customer service.