Petco

I love taking my dog here! All the employees and so sweet to my dog.
Just got her nails trimmed for the first time at Petco today and Brittany is so nice!!! She was very patient and compassionate towards my pug mix (pugs are known for hating getting their nails done and my furbaby is no different!)
One of the employees, Carol, is SO incredibly sweet! She goes above and beyond for the customers and their furbabies!
I always get efficient and personalized help at this location and look forward to coming back.

This is the BEST and only pet store I go to. The staff is incredibly helpful and sweet and you know they really care about animals. Prices are great. The manager Pete is great and Patrick is the best– he is so helpful and knowledgeable about the food and their other products. Plus I love all of the Purrs cats and their volunteers are so nice!

This place has no recent reviews on their grooming, their old reviews are mixed and the only good one was from 2007 so that explained the shock I felt when I first read «I like this place for their dog GROOMING».
I have taken my dog to this particular grooming salon two and a half times — today was the half time because I wound up going back inside to get him. The first two times were in February of this year, I have a beautiful small for his gender, and incredibly lazy for his breed husky, he is 3 years old and is no stranger to getting groomed. In February I took him to this salon because the competitor big chain grooming salon was all booked up and he was in desperate need of a bath. I took him there for the same treatment he gets at the other salon: FURminator shedless bath and brush, ear clean and shaving the hair off his pads, the very next day he was shedding as if he didn’t get anything done so I called back and they asked me to bring him in again for a do-​over so he got two «shedless» bath and brushes in two days. After the second time we didn’t notice a difference and my boyfriend said «don’t ever take him back there, we’re better off waiting for an opening at the other salon» still the girl who was there (I don’t think she is there anymore) was really nice about it and apologized and was very sincere.
Today I called to have him groomed because I didn’t think they other salon would have availability since it was so last minute, I get the receipt for the approximation of the cost for my dog to get groomed and it’s a whopping $ 83 — I can attest that I have NEVER paid close to $ 100 for grooming alone and part of the reason I take grooming so seriously for my dog is because I have done it myself and it is a lot of work get as much hair out as possible, I always tip his groomers at minimum $ 10 for their work. Sure enough I checked my Petco Pals history and the last time I got him groomed at that SAME salon I paid $ 62 and their excuse? «Consistency in pricing has been an issue here so there isn’t really anything we can do» and the charge to shave his paws? $ 6, I have never been charged for this but apparently now they do, so I ask «why is he being charged as a large/​giant dog when he weighs 55lbs?» and the girl that was there with him — who was the one that originally charged me $ 62 cause the last time he was groomed there by her — chimed in saying «well that was probably a discount or something…» no, no it wasn’t because the other competitor big chain dog grooming salon charges about the same except I don’t have to take my dog to get groomed twice in one weekend, not to mention Petco Pals transaction history lists details and the last time he was charged as a medium sized dog.
Thanks but no thanks, Naperville Petco Grooming you are NOT a high end, privately owned grooming spa to be charging outrageous prices. Last time I checked staying within the current pricing of grooming against your competitors is considered a best practice.

Wonderful Manager.
Be aware of Dina, volunteer with Purrs.
She is very judge mental. She told me that no animal shelter would adopt out to me bc my 2 big dogs live outside some in our yard. Is there anything wrong with having 2 dogs run and play in a fenced yard with my kids and myself? They sleep inside and are never outside when we are out for safety reasons. When it’s too cold or too hot, they are inside. Just be careful with her as she won’t give you a chance to explain and wants to label you as a liar and unfit. Crazy stuff. I have never been treated thus way in my life. She also assumed my cats live full time in our completed basement with no attention. One of my cats is 16. I adore her! I feel like, «hey come do a home visit, I have nothing to hide! I told the manager of Petco and the director of Purrs of this situation and they listened to all the details. I often frequent this store and have always loved this Petco. I let the manager know that I will still be a frequent customer, as I have always liked his store. My boys also like to visit the cats as well as the other animals in the store.
I just don’t want others to have to have such a bad experience.
I would never adopt from here. I found a wonderful shelter and explained this whole situation to them. They were sorry that I had to experience this. I will adopt my next cat here when the time is right.

After experiencing horrible customer service from a nearby big name pet supply store, I’m prompted to share an awesome experience that I had here at this Petco, and the wonderful customer I received a while back.
I had read a sale sign incorrectly while purchasing some cat food, and didn’t realize it at the time. While I was being rung up, I noticed the food wasn’t showing the sale price. I pointed it out to the cashier, who also happened to be the store manager, that I believe the food was on sale per the sign. He wasn’t sure so he went to the back of the store to look at the sign I was talking about. Turns out I had misread it. Whoops.
So even though I didn’t get the sale price I was expecting, he still gave me a discount on my purchases anyway! Don’t remember how much, but I think it was between 5−10%. He was extremely nice, super helpful, and showed awesome customer service.
I will definitely be coming here for most of my kitty needs!

This place has the worst employees. I walk info go by fish usually any other percolator or store for that matter says hello. Employee just walked right by me.
Find the fish department look around. Find what I am looking for. Waiting waiting waiting. See an employee walk by look me at kept walking. Waiting waiting. So I walk to front of store it’s empty mind you. Employees are just standing around. So I stop just randomly look at things. No can I help you sir. I walked out of store. Yes I coulda asked for help but I shouldn’t have to specially in a pet store. Needless to say time to find somewhere else go get fish on Naperville.

All I heard last night was, «BARK! BARK! BARK!» While trying to sleep, I was subjected to one bored Beagle that did NOT want to stay in his crate. If I could send him off to work in the morning to tire himself out during the day, I would. But as it turns out, Beagles have no marketable skills.
Feeling guilty like I was a bad dog mom, I looked for some ideas online to keep him quiet and also to keep him more active in the evenings when we are home. Then I headed to Petco.
They have a huge selection of toys: squeaky, chewy, rope, puppy, KONG, Nylabone, and a variety of seasonal toys (squeaky Frankenstein!). Some were on the pricier side (if I spend $ 8 – 9 on a single dog toy, it better do more than appeal to my dog’s sense of ripping things apart). Others, especially the Petco brand, were more reasonable in the $ 3 – 4 range, and there were even more of these near the checkout lanes for $ 3. There was also a good selection of clearance toys, where I picked up a fairly large, stuffed and squeaky piñata toy for $ 4.
Also on clearance was a bag of medium-​sized Dingo bones with the meaty middles for only $ 9 — the original price was double that.
I also picked up a rubber ball, with several holes all around, and I plan to stuff it with a few treats and fabric scraps to keep my Beagle busy since he likes to chew and pull on things. Got that idea from Pinterest, and right now I’m just hoping it isn’t a total flop…
I was left to myself to shop while there were 2 employees near the checkout lanes. I liked being left to myself to browse, and when I checked out they were both very friendly and seemed like they would’ve been super approachable if I did need assistance.
I did sign up for their customer card, which is free. And I saved $ 4 off of my total purchase. I did provide a secondary e-​mail for coupons. You don’t have to carry the card on you either, they can look it up by your phone number. This seems like a better program than Petsmart, considering whenever I am there I give them my phone number but haven’t ever received even a coupon, let alone any kind of «bonus.»

Great find, everyone should come here or another local Petco for their annual pet vaccinations! Call your local Petco for upcoming dates of there vaccination clinics. A fraction of the price then your local Vet! I definitely would recommend this local clinic that comes to Petco one a month. Luv My Pet? I think it was only $ 68 for all the necessary shots! How can be beat that?!

Love Petco but will never come to this location again. A sales rep from one of the companies which make pet food hounded us for 15 minutes. We listened to her pitch and said we’d think about it next time. That didn’t deter her at all. I could have screamed «get away from me» but that’s not me. It was clear we were tired of her and she either didn’t get the hint or didn’t care. Either way, it has the same result. I won’t come back to this location as I know they often have reps inside. It was never this bad before though.

We come here once a month for our dog’s grooming appointment. The folks at grooming seem all very nice and are patient with the pets.
This store is so close to our house we wouldn’t really want to go anywhere else.
Also, they carry our dog’s natural food and usually at a lower price than the competing place across the street and one block over.
They also have some great accessory items, and if you’re a member get discounts and coupons which make a difference!
Staff is always kind and wants to say hi to your pet and ask if they can give em a treat. Very sweet folks who work here.
We’ve been coming ever since the day we first adopted our little furry wunderkind back in July 2009. We love it here!

NO NO NO NO! Absolutely awful grooming!!! Appointment was at 4, and at 6 they hadn’t called yet, so I went in thinking they’d have to be done soon, right? Nope, when I walked in and the groomer saw me, THEN she started. What the F was she doing for two hours??? Had to waste an hour in the store before she finished. When I got him back, the dog was an absolute mess. He had a bald patch the size of a grapefruit on his chest. Yes, completely bald. He had random tufts of hair that stuck out way longer than the rest of his coat.
Also, I don’t know what that woman did to him. but when I got him home I tried to fix the horrible job myself. When he saw the clippers, he ran and hid in the back of his crate and wouldn’t come out for 10 minutes! This is from an 8 year old dog who’s been groomed his whole life and never had a problem. What a terrible, terrible place.

I use to take my dogs there for grooming untill… I saw the older gentleman groomer trimming his own gotee with the dog hair trimmer. I was completely grossed out by that and now we go to the Petsmart across the street.

I like this place for dog GROOMING. They usually do a good job and are cost competitive.
A lot of people do not know that you can wash the dog yourself. They will provide the bath, equipment, shampoo, and towels for like $ 15. It’s better than trashing your own house.
Shelly does a great job grooming, but I hear that she only works on Thursdays now.

Petco is great! I have been a diehard Petsmart fan from the beginning, but have recently started shopping at Petco. Granted, they’re not quite as big as Petsmart, but they have more of an eclectic selection of things, as well as my personal favorite, more natural pet products. I used to drive out to Wheaton to get my treats and stuff, but now that I know they have them just across the street, I’ll be going there more often.