Maximum Automotive

I’ve had a few encounters with Maximum automotive now and it’s been a great experience every time. The work that I have had done on my car is thorough and their customer service is excellent. They’re obviously people that enjoy what they do and take pride in making sure that everything is done correctly and completely. Thanks Maximum Automotive!

I brought my sons car here and its a German car so its very expensive to repair. I went in for a tune up and after it was put on the rack I was told the control arms were bad. I was advised not to even drive it due to it being unsafe. He took me in back and showed me the control arms and explained everything thoroughly to me where I could understand. After making the repairs (which ended up being a very reasonable price) my sons car drove like it was new. Absolutely LOVE that he took the time to look over my car and kept my son safe. I will be a repeat customer if I ever need work done again!

Went to Maximum for a wheel alignment ($ 89) on the recommendation of Discount Tire, which does not do alignments. After having the car on the lift for a while, Jeremy informed me that I had several problems. He claimed I had a broken belt on one of my tires, but the major problem was a leaky left front strut. He stated I would need to replace both front struts ($ 700) before he could do an alignment. Oh, and I should replace the tire, too. I asked him to show me the evidence of his assessment.
The car was still on the lift. He showed me the «uneven wear» on the outside edge of the left/​front tire and compared it to the inside edge. I felt both areas. I’m no mechanic, but there was no difference. He also showed me some hairline cracks on the outer edge of the tire which he said were also caused by the broken belt. He then showed me the «leaking fluid» from the strut. I felt the «fluid» residue. I’ve never felt strut fluid, but I’m assuming it would have to have some of the properties of fluids like ATF, oil, brake, or hydraulic fluid, all of which I have experience with. This residue had no such feel, and felt like moisture kicked up from the road (it was snowing on my drive there.) I then felt the moisture on the right front (non-​leaky) strut. Same watery feel as the left front. I told Jeremy I’d get back to him.
The next day I went to Beckers (75^th & Plainfield-​Naperville Rd.) and did not tell them about Maximum’s diagnosis. Got a wheel alignment, they corrected the toe on the right front wheel, no claim of a leaky strut or worn tire, in-​and-​out in an hour.
I told a friend who spent 15 years in the tire industry about Maximum’s evidence of the «broken belt.» He described the true signs of a broken belt (and noted that they are relatively unusual these days.) He certainly did not recommend that I replace the tire or the strut. I won’t tell you what he really said.
I have lived in Naperville for 24 years and have had various cars serviced at Naper Auto Works, Our Team, Certified, DJ’s, and others, always based on recommendations of friends. Maximum has been in business 20 years — how come I’ve never heard of them?
Sorry Maximum. I’m not as dumb as I look.

I was really pleased with the friendly customer service at Maximum Automotive. They squeezed me in during a hectic Tuesday and really went the extra mile in explaining what was necessary and what could be put off as far as repairs. I felt that their prices were reasonable and comparable to other shops and that they were honest in their work. We’ve had our car serviced there in the past and would definitely recommend them.

Typical auto shop. Wouldn’t take my German car back there that’s for sure. It all started with a simple alignment. To perform the alignment, they need to loosen bolts to make adjustments to the suspension. During that process, they broke a bolt off on the lower control arm that made the car unsafe to drive. Maximum Automotive blames the bolt/​audi saying it must have been a defective bolt. The shop never tried to brake the bolt loose with PB blaster or anything like that. They just torqued on the bolt and broke it off. What really gripes me is that this bolt was in a tight spot, requiring them to drop my gas tank to remove the bolt. After the broken bolt was removed, Instead of putting the replacement bolt in the same way it came out, they decided to take the easy route and put the new bolt in the opposite way. To me, this tells a lot about how the shop operates as a whole. Wouldn’t go back or recommend them to anyone.

Great service, great staff, and have always been satisfied with the work performed.

Honest, friendly service. Clean waiting room with a bathroom, TV & magazines.

just an auto shop, the same as others, get ready to be slightly ripped off depending on the problem you came with. Be warned if they have to «check with the book» how much something might cost — this is a sign they have no idea what they will be doing.

I used to be their customer for couple years until one time, after I fixed a car in there no more than 4 months, the problem come back again, they used a bad parts and ended up I need to pay another 200 hundred dollars for the labor cost! That’s ridiculous! And I have to say they do not do a good job on repair or use a cheap parts since the problem always go back after a year later, it’s the way to quick need to repair again! I would not go there to fix my car!

Whenever dealing with auto shops, I think most non-​mechanically inclined people are conditioned to believe we’ll get misled or overcharged. I definitely did not get that feeling at Maximum. Their rates are high vs. other shops in Naperville, but they did the job as they said they would, no grief. The only issue/​minor tweak in my comments I have is, when I called to ask about a new sound, post their repair, they were quick to point out they’d charge me $ 30 to diagnose the problem, even though I was pretty sure it was related to the repair. When it turned out to be related to their repair, they didn’t charge me the $ 30. And, they were very thorough in helping me understand what they were up to.
I would definitely use them again, and will certainly recommend them