Kit’s Towing

Matt from Kit’s towed my car to the shop and was very helpful and did a good job. I am very appreciative of his assistance.

I had a great experience with having my car towed by Joe. He was polite, informative and gave honest advice about what my car needed to fix the problems. He also arrived within an hour. At the mechanic shop– the staff was friendly, and accommodating. The price was extremely reasonable and I felt that they went above and beyond for me. Overall a great experience from start to end. Thank you!

I am giving 5 stars to the young man that came to tow my car. He was fantastic — very nice, fast and efficient. Rolando was his name.

I had my vehicle towed by Kit’s Towing. They overcharged me and was very rude. They said that they needed to use other tools to get my vehicle onto the flat bed. All they did was drive my car onto the truck. I contacted the company and spoke to Cody. He was very aggressive and negative. No customer service skills at all. I would gladly have been stranded on the side of the road if I knew that I had to deal with this kind of service. Stay away from Kit’s Towing.

Contacted Kits for a tow, 2 hours later, no show and no call. Extremely inconvenient and poor communication. Would not recommend their service to anyone.

I was connected with Kit’s via Progressive roadside assistance. The staff is pleasant over the phone. However, I’ve been waiting four hours for a tow truck now and their hub is at most an hour away. I was hoping to get to the mechanic before they closed, its not looking likely at this point. Granted… I have limited experience with towing companies, but no one should say they’re thirty minutes away for two hrs and blame it on traffic, right?

I had a breakdown on my motorcycle yesterday while in the Super H-​Mart parking lot in Naperville. I called Progressive Roadside Assistance and explained the situation. They sent Jake from Kit’s Towing to pick me up.
To be clear, Jake had great customer service and seems like a good guy. He had someone else from Kit’s come with to help him tie down the bike on his flatbed tow truck. He explained to me that the special dolly they usually had for motorcycles was broken earlier this summer, and since they don’t have a lot of calls for motorcycles (he said 4 – 5 this summer, compared to HUNDREDS of cars), they hadn’t replaced it yet. So they used ratcheting tie-​down straps instead.
Which would have been fine, except that they weren’t careful and I didn’t notice it until after the bike was home (where I’d asked them to tow it, since my SO is a mechanic and wanted to look at the bike himself).
A lot of modern motorcycles have plastic fairings, so my bike should not have been anything challenging. Just a little extra care would have gone a long way. Instead, one of the pieces of fairing (which we’d recently replaced, I might add — so I know it was actually pristine) got scuffed.
What’s really irritating is that to get to the metal handlebars, they had to disengage a two-​piece plastic part that goes around them. You can do this without damaging the plastic tabs that lock the thing in place if you just take a moment to be careful with it. It’s not difficult or tricky; it just requires not ripping it apart. They’re not broken off, but those tabs are now bent pretty badly and we’re not sure they’ll go back together properly. There’s even a place on the plastic where you can see the stress of how much force they put on it (and if you’ve ever bent dark plastic before, you probably know what this looks like).
In conclusion, their customer service is fine. Not knocking that at all. I’m sure they’re great if your car needs a tow, but they REALLY need to learn how to strap down motorcycles. Also, these tie-​downs are around $ 40 and make it REALLY easy to strap any bike down securely without needing to even go NEAR anything plastic:

I am in no way affiliated with Canyon Dancer, but they make a product that works better than standard ratchet-​type tie-​down straps, and could have saved my bike from being damaged.