Excel Driving School

I went here over the summer for the adult behind the wheel program. When I met my driving instructor he asked where my payment was. I asked him if they would accept my debit card and he said that I had to pay with either cash or check. I told him that I did not have either of those forms of payment on me. I asked him if I could pay them next time because I did not know of this. He said it was fine however there was never a next time because after the lesson was over he told me to text him next week for available openings which I thought was weird. I texted him anyway and he would always come up with some kind of excuse such as being overbooked already, being sick, or pushing off until the next following week. I decided enough was enough and switched to EDS driving school where I actually had a great experience. Several months later they are now harassing me for the unpaid lesson. I do not intend on paying them because they wasted my time.

I got my permit in June and then called excel driving school for the 6 hour adult driving package I was not happy with my driving instructor he didn’t really give me incouragement that I could drive I finished my 6hrs like in August didn’t really get a lot of good advise of how to correct my mistakes that I made during my driving lessons so I was very unsatisfied with my instructor so later on I searched for another driving school on line I found nova driving school in the city I should have gone to them first they are great they help you with everything even take you to the DMV for you to take the driving test in there car my driving instructor was very nice from the beginning of my first lesson I felt very comfortable with him and he was very patient I got my drivers license on my second time I went to take my road test would recommend nova driving school to anyone

We have the same concerns as the other reviewers. My daughter completed the classroom portion in Western Springs the first week of August just as she turned 15. Her instructor told her to text him her available times which she did back the first week of August. It is now almost OCTOBER and she still has not had one behind the wheel lesson despite numerous texts to her instructor and calls to the the main office in Naperville. We will be contesting the charge on our credit card if the supervisor does not reassign her to another instructor and get her behind the wheel lessons started by October 1^st. HUGE RUN AROUND AND WASTE OF TIME!!! DO NOT USE THEM!!!

I would not use Excel driving school. They have promised to call me 3 times to set up my daughter for driving. They still have not called over a period of a month. They make promises that the driving instructor will call to set up times to begin driving, and the instructor never calls. They seem to be too busy to actually do what you have paid for them to do. I have 2 other children that will be learning to drive, and we will NOT be using Excel. If you have other choices in your area for driving school, choose those. Excel is too busy to do what you paid for them to do.

One of the worst experience I have ever had with any business. They are only looking for money and they do not care about your safety or have any importance for your time. They will keep you waiting for months and months before you are done with your mere 6 driving lessons. My daughter completed her class instructions 2 months back and we are still waiting for her first driving lesson. Learned my lesson, never ever use or recommend Excel to anyone.

The driving school offers very flexible classroom lessons, lots of them! so I thought it’s great, my child can get the license fast. Please be aware that is NOT true at all! they do not have enough road instructors. At least not enough to cover all the kids that are taking the classroom lessons. My kid waited, waited and waited for the road instructions. Once you get an instructor, even if he/​she calls you back within the next day or so, it doesn’t mean you get a lesson time scheduled. We waited 3 – 4 weeks for the first lesson, it was 2 – 3 weeks for the next lesson. For the spring break or any holiday, don’t expect to schedule a lesson even few weeks ahead! Since there is no centralized scheduling, so you basically are at the mercy of the assigned instructor on when he/​she will call you back. It was so inefficient and it was a REAL pain to schedule or change the road instruction lesson time.
The service in the office was also not very helpful. I have visited the office twice to complain and look for other options. They basically direct you to the instructors, no additional help at all. Overall, It has been a very frustrating experience for me and my child.

We had a disastrous experience with the Excel driving school located South of the Naperville North High School.
Our son enrolled in the Summer program. And now it’s October and still has not sit behind the wheel and operate a single session of road test. Excel seems to be happy with taking 3 time the cost compared with school and run with it.
They kept on playing phone tag with us. They promised to call us within a week, but they seems to be overbooking their instructor and never call us back. The latest is Coach Floyd, which called us 3 weeks ago and never got us back.
When we press them, they said this is their policy that they don’t «rush» the schedule like the school does. Anyone who finish within a year is «good». This is ridiculous as I don;t believe stretching this program so long would have any benefit to the kids.
Avoid this private driving program and stick with the one offered by school.

I had a very good experience taking lessons from Excel. Dave, my instructor, was awesome. He is a very patient person and that’s exactly what you need when you are learning to drive. I highly recommend him for an instructor. To this day, I still use his advice when I’m on the road. He has definitely made me a safe and alert driver.
The only problem I had was with the online payment. I put my deposit down and it took 6 weeks for anyone to call and schedule a time. Now there was a long wait (4 weeks) because you are basically fighting with all the high schoolers to get a spot. But once I called about this, I was set up for a schedule right away. This is the place in the area to learn how to drive.