Chase Bank

I have faced the same teller and again, she was no help. Don’t bother coming here to convert your foreign currency. They DO NOT accept all currency. But if you call them or look at their website they supposedly do. Get on the same page Chase!

I love this branch because there is NEVER ever a wait when I do my banking! Anything to do with finances is a chore in my book, and so the less time I need to spend doing it the better.
The tellers here always greet me with a smile and offer small talk. That’s a bit of a surprise in today’s PC world where everyone is professional but few go beyond the required niceties.
But this review isn’t only about the customer service itself. I want to offer kudos to the account rep for being a nice human being, something you rarely see these days in the busy world we live in. See, I had parked in the lot and managed to lock myself out of my car. Also, I had left my cellphone in the car accidentally and so I couldn’t call anyone to come down with another set of keys. What to do??? It’s always upsetting to do something like that, esp when I had lots of other places to go and I thought wow, maybe this is it for the day???
After finishing my banking I was offered a telephone and empty office to use to call my husband, which was also the right thing to do, of course. But also one of the account reps (I didn’t get his name) listened to my sad tale of how it came to be that I had locked myself out, he commiserated with me, a complete stranger, and listened well-​enough to my story that came out to the car with me to experiment & try to open the door. Nice! Amazingly somehow the door opened!!! And I did not need family to bring an extra key, and did not need to call a service company, although the bank did offer to make the call. And I was off to my next errand.
Thanks mystery-​banker for listening to me and for taking the time out of YOUR DAY to go above and beyond to come to the rescue! Even if the door hadn’t opened when it did, it was still nice to know that there are nice people around who will go out of their way to help another person in need.

Awesome Chase bank. Great location, great staff, quick service. I can get in and get out in no time. Plus one of the guys always sends me dum dum pops with my receipts when I use the drive-​thru. ;-) That’s what’s up.

My credit card bill is due tomorrow — yikes! So I drove a check over there myself. Yes, some people still write checks. If I’d paid online, it would’ve been late.
Sitting behind a gigantor black SUV that looked like it held the secret service, I looked and saw 3 drive-​up lanes open and available. Look, Naper Mom, do your bank paperwork at home and move your ass!
It’s conveniently located, but that’s about it. I hate the cameras mounted in the lanes. You can see the teller inside the bank, and they can see me sitting in the car applying my lip gloss, picking my nose, or checking in on Unilocal.If I wanted a personal experience, I’d have walked my ass inside.

3 stars for the great laugh the big banker man had but beyond that, this Chase is the same suckfest of hard sell tactics that the other locations are.
I don’t want to to sit in your banking cube, I don’t want to talk about why I like my debit card, and really it’s none of your business why I still use a Wamu credit card instead of Chase. Oh, you really want to know? It’s because I hate Chase and how every.little.god.dammned.thing is a big ordeal and requires paperwork and signatures and receipts and because I love and miss the simple days of Wamu banking where I didn’t have to fill out any deposit, transfer, withdrawal slips and the tellers there were sexy, friendly, and never EVER, not even once, made me do any math.
I stopped in today to make a transfer and it took 15 minutes. The same thing happened at their Naper Blvd location too, and both places tried to shove me off on the internet to make my transfers even though I was right there in front of them. Believe me, if I could avoid ever coming here I would, but since you only get so many online transfers a month, I have to come in.
In Wamu I trust, in Chase I disgust.