Arbors of Brookdale

This a great apartment. The layout is spacious and it’s a quiet area. Maintenance is very quick to respond to anything, and the indoor pool area is awesome. I never get that over-​chlorinated pool smell. My son loves it too.

I had a HORRIBLE experience just trying to view an apartment here! I had an appointment and while I was speaking with, Kate, the leasing agent she asked me if I have a dog. I told her I do and she asked what breed my dog is because they have a restricted breed list. I explained that my dog was a rescue and she is a 12 year old mutt. Kate asked to see a photo of my dog and then took the photo to the property manager’s office. The two of them determined that my dog is a German shepherd and therefore cannot live on their property. I was denied the opportunity to even view an apartment as I was told that it would be a waste of my time.
After I left the leasing office, I called my vet and the vet verified that my dog was certainly not a German shepherd and that it could not be determined by a photo regardless.
What a disappointment. I went their ready to sign a lease and instead was stonewalled before I even had an opportunity to see the place. Sadly, I think this may have had nothing to with my dog and everything to do with the fact that I was there with a small child. I will be contacting HUD next.

GOOD LUCK TRYING TO LEASE HERE!!! My fiancé and I make a combined income of ~$ 90K. Our credit wasn’t the greatest, but we were told by Anne that it’s not the scores they look at, it’s payment consistency. Well, we have 100% on time payments. Side note– I had been in contact with Anne for weeks regarding our upcoming lease expiration and she assured me that she’d email me when something came available. I hadn’t heard anything, so I emailed her back four days later after an inquiring email. To my surprise, Anne no longer works there, and my email was then directed to two other people. After much back and forth, I was quoted $ 1225 for a 1 bedroom on the second floor. When I went in the next day to sign papers, I was told the unit was $ 1230, (not a huge deal, but why the $ 5 difference??!) We submit our applications and wait around. Then, the manager BRAD comes back at us saying we need a cosigner. So we get my fiancé’s parents to cosign, but the cosigner must have an income of over $ 120,000!!! Unf*ckingbelivable, if you ask me! There is NOTHING so extravagent about these apartments to warrant such an extreme leasing process.
We are not bust-​outs or bums; we work hard for our money. We drive nice cars, we have nice things. Through all the interaction with this place, we were treated like just some «schmucks» and it was VERY, VERY clear that we were not wanted here. The only one would treated me fairly was Anne, who is no longer there. Brad could certainly use customer service skills, as his personality was akin to a mannequin, with a brain to match.
To the Arbors — you have just lost two prospective tenants that pay everything on time, if not way earlier than necessary. We do nothing but go to work, pay our bills, and keep to ourselves. We are not partiers, we do not have kids, and all we are trying to do is find a place where I don’t have to feel scared to be home alone at night. Your staff has certainly put a bad taste in my mouth, and I will certainly make sure that everyone I know hears how well you treat prospective tenants.
If you like to jump through hoops and enjoy a good dog and pony show, by all means, go through the leasing process here.
I have submitted a complaint to the BBB, and will be in contact with my attorney regarding this matter.

Management does a great job responding to service requests, the people who work here are super helpful and friendly, and in general I’ve had a great experience with Arbors of Brookdale. Also, you can’t beat the combination of excellent rent price, having a private entrance, and the amenities such as the indoor pool and hot tub. I’m really glad I went with Arbors!

Very deceiving reviews have been written concerning this place and at this point, I am uncertain as to whether or not reviews have been written by staff members or their friends. But I am going to tell 100% truth about this place for potential people looking in this area:
1. When there is something wrong maintenance is very condescending and tells you that if you want you can fix it yourself for example when my dishwasher has had multiple issues the maintenance manager told me to unscrew certain things in the dishwasher and clean it out myself.
2. Wasp problem in the play ground and the Arbors when told ignored it for a while and then when addressed by multiple parents instead of replacing the sand they flooded the playground with water and dish soap. (I was told that the pest control place recommended it).
3. The pool area has smokers with no concern for others who are with children and or non-​smokers. I called the Arbors and told them they were violating the State of IL public smoking law and was blown off.
4. If you have a smoker in an apartment above beware because the smoke has and often does travel to your apartment.
5. Every time there is a maintenance issue the manager Brian and his workers act condescending and due to this they do not thoroughly listen to the issues of the apartment and due to this have to make multiple trips to the apartment to fix the same issue.
6. I had multiple issues with the water heater in the winter not heating and was told I had to wait a week when I have 2 little children that I need to bathe (after much complaining I was given another water heater from another unit).
7. The central air kept going on and off and was not fixed properly and I was sitting in an apartment without a/​c when it was 100 degrees out. Consequently, maintenance said that they would had fixed it yet it kept getting messed up, then the blower that blows the central air around broke the next day. They then had a new maintenance guy that was supposed to fix it and then it was not set up right so I had to call maintenance again and the manager said «I don’t know I should just fire all my staff». I said «Look I just need this fixed; the central air has had issues for 2 years and there are still issues.»
8. Every time I have issues they say that this is a new unit which please do not believe– unless the counters, carpets (mine was just cleaned and upon move-​in was wet and when it dried black spots and stains were prevalent in the living room and dining room area), fridge (mine had a fracture on the bottom plastic shelf piece which was never fixed), the blinds (many of mine were broken and I did not discover it until just recently because there was clear tape or other types of tape holding the blinds together).
9. The power has blown out at least 6 times since I have lived here.
10. Parking spaces are not assigned and some people have as many as 3 cars or 2 cars and 2 motorcycles– you can opt to get a garage but they are pricey. There is at least 1 vehicle that I know of that has been parked in a space for 4 months which has not moved– management has done nothing about it and the vehicle takes up multiple spaces.
11. When you call the office for an issue that you have had prior and are still having they act like getting the job for you first by moving you to the head of the other tenant issues are doing you a tremendous favor. News flash Arbors staff– we are consumers that are paying for service and expect service in a professional manner– don’t give us excuses, don’t play the blame game, don’t act like this place is brand new because you took the place over from another management company. Just because the Arbor took this apartment complex over recently does not make every unit new because appliances are old in numerous apartments and things start falling apart with age– that is a statement of FACT. Needless to say I just signed a year lease after my 2 year lease was up recently and I regret it thoroughly. I will not be renewing my lease in 2013!
12. Lastly, THEFT is prevalent here. I understand that no place is ever really safe but when a neighbor of mine moved in they had their GPS stolen upon a week of move-​in. I had a few toys stolen from my back porch (all of my toys are labeled with my last name). Another neighbor has had bikes stolen and other neighbors have had toys stolen. When I told the Arbors they did not care nor did they even sound sympathetic. Rachel told me «Maybe it was the wind». Again, such a stupid response!
FYI: Just because the people of the Arbors seem pleasant it does not mean that they can get the job done. When I look at other apartment complexes in other cities, towns or even states there is nothing special about this place, it looks pretty and my personal safety never feels compromised but I don’t buy what these people are selling

This place is #1 in Naperville. I have lived at 4 other upscale properties over the last 7 years and this place is the best. Great Staff, grounds, ammenites. My kids love the indoor pool. Apartments is huge, well maintanined and great. Private entrace feels like we live in a house and only pay $ 1425. We just renewed year 3 and probably won’t leave soon especially since my wife loves the schools, neighbors and unbeatable convenient location.

I’d like to rate the Arbors better, but I just can’t. Overall, it is a nice place to live – decent amenities, pretty good neighbors for the most part, but their pricing is a bit… wonky. Over the two years we lived there, they upped our rent 30% – which is absolutely insane, especially given the stagnation (and sometimes backtracking) in cost of living increases in income. When we spoke with the manager about it (Brad) we got a canned response how they don’t control their rent prices, «A very high tech computer system tells us everything.» Yeah – I’m not going to buy that line of BS. He offered us a smaller apartment that was still close to $ 200 more per month than what we were paying – and that’s when we said ADIOS!
So if you move here, and ESPECIALLY if they offer you a good rate, don’t believe them when they tell you their increases are ‘nominal’ because they’re not – they’re massive. Expect to live there a year and then have to move because they increase the rent so drastically.
At the end of the day – they do not care if you’re a great tenant who pays on time, never causes trouble, keeps the apartment clean and presentable… They only care about their bottom line.

This is the current apartment for us, but not for long! The hubs found it last year when we decided to escape the city for our try at suburbia life.
This was the first apartment complex we saw and I was sold. It reminded me of my fabulous Texas apartment; a luxury apartment with it’s own private entrance.
We are currently renting a two bedroom/​two bathroom split master floor plan with in unit washer-​dryer for $ 1135. I LOVE the floor plan. I love my private entrance. I love how close it was to the Metra.
We’ve have some issues with the dryer and AC this past year but the maintenance has always been really fast and quick to fix it.
Why are we moving you ask? Well, it’s April and we seemed to move EVERY April and suburbia is not for us. I really wish I could pick up my apartment and put it into the city, it’s such a great layout.
However, as great renters as we have been, not causing any trouble, always pay rent on time, do not disrupt others, they wanted to raise our rent $ 115/​month! Dang!