Adam Pools fielded by call promptly, setup an appointment and arrived on-site to repair my spa within 3 days of initial contact. I was unable to be present at the time of repair(I was working) but Richard was trustworthy and knowledgeable regarding spas. My pump required a new seal which, unfortunately for me, was not available in stock. Rich returned a few days later and completed the repair. We were using our tub the next day after the repair. I would recommend AP for future service calls.
Inshu K.
Place rating: 1 Plainfield, IL
Rich is a complete jerk. We had discussed making an appointment to have him service our pool on a Tuesday. I called that Tuesday morning to confirm what time he would be coming. He said afternoon — we settled on a 3 pm time. At 1:45 he called and said he was 10 min away — I reminded him we had confirmed for 3 pm. He got very heated with me and said no — we had finalized 2 pm. I told him I had an another appointment at 2 — that was why we had chosen 3. He started yelling some more on the phone — when I proceeded to ask why he was giving me so much attitude, he hung up on me. My pool was not serviced at the time we had decided AND I was yelled at for no reason. Do not recommend Adam pools — consumers should not be treated like dirt! We are the reason businesses work !!
Chris J.
Place rating: 1 Lombard, IL
Totally agree with Terese K. Finally came out… poured chemicals in pool… never informed me of what the chemicals were… then never returned to check pool…“everything should drop within 24 – 48 hours” then he could pump algae out of pool and add chemicals to even out and clear water. Texted me, sent him picture of green milky pool after 48 hours… told me sand needed changing(sand in filter brand new this year) stated $$$$ for changing sand…$$$$ for pumping algae out of pool maybe he could be out Tuesday…$$$ knew this wasn’t the guy for me. Whole week without pool for algae problem??? seemed like he had better things to do. Took sample to Leslie, advised us on treatment and written instruction… what a waste calling a «professional»…check cleared quickly though…$ 250.00 for what… bigger mess!
Terre T.
Place rating: 5 Naperville, IL
We called Richard and company to find a mysterious leak. He came out as promised on time. He quickly located the problem and repaired it quickly. We were under the gun for our Fourth of July party but it was saved and was a smashing success ! Very polite and knowledgeable ! Would recommend …
Terese K.
Place rating: 1 Naperville, IL
Would not recommend! Initial call went fine to schedule… one week wait. Day of appointment scheduled for 9:30 a.m., calls at 10:12 to see if he could come tomorrow… I wasn’t available for his time slot… then he asks again, «what’s wrong with the tub». We had already discussed on the first call what the issue was. I realized then that this wasn’t such a great idea… and said let’s just cancel… he hung up on me. Not a professional!
J K.
Place rating: 5 Channahon, IL
Talk to rich. He was very helpful and willing to help me with my pool problems that wasn’t created by this company. Very helpful and quick to respond. Thanks again.
Jerrie C.
Place rating: 5 Naperville, IL
Finally… someone who knows what they are doing. You would not beleive the amount of losers there are in this business. Richard is very knowledgable and surprise… HONEST. He also has workers that are American and scare about what they do, unlike the majority of companies that hire cheap labor. There were two ‘big name’ companies that came out before, charged me and band aided the actually FIXED it in 2 hours. Thanks again