Office Depot

Worst Customer Service Ever!
Ignore customers waiting to Open,

Now that both Napa post offices have limited services, Office Depot has taken some of the business. They sell stamp books. Office Depot is good for printer cartridges; at that, they excel. It can be done in a quick time. Unfortunately, when waiting for help with post office services, they tend to be otherwise occupied. One employee was on the phone while I was trying to buy stamps. Another was at work on something else. Despite it being an empty store, it took 3 employees to get stamps. Most of the time, service is better.

This is the most unprofessional printing place I have ever been to. I do a lot of off-​site printing for my job and rely on companies like Office Depot, Staples and Kinko’s to print copies for me.
I have brought them 4 printing jobs and every single one was incorrect: The problem is that even though you ask, they never send you a proof of their work. Then you get to the store and the logo is cut off, or my business cards were printed crooked. AND, 2 out of the 4 times they couldn’t find my work, even though someone emailed me to tell me it was ready (again without sending a proof).
They do not greet you when you walk in and the manager is just as bad, if not worse, as the employees he manages. They are rude, unprofessional and terrible printers!

I had to review since I have received such poor service at this store. No one in the copy center (3 people) knew how to send a scan to email. They said the one person that could was late coming in. No apologies. On another visit someone tried selling me a modem when I needed a router and argued with me over it. Too bad they are so convenient, I can’t go back. Pathetic.

There is a severe lack of reviews for businesses in Napa, and coming from San Francisco — I’ve decided it’s my duty to review the good the bad and the ugly here in Napa. Here goes a good review :)
The review is for the copy/​photo counter. The staff definately needs better training on how to use the equipment. I just wanted photos printed on photo paper from files saved on a USB I bought from there. The manager was nice though, and well versed on how to use the equipment. If you’re not expecting something extraordinary, you’ll do well here.
Would return again for similar orders.

My experience with the copying department was absolutely awful! I went about a month ago to drop off three sheets, which I wanted to be copied (each sheet three times), laminated, and in color. They were out of the large laminating paper, but said they’d call me back when it cam in. I waited about two weeks and then decided to call. They told me they’d LOST the order. I then had to acquire a copy of the documents from a coworker, (we work in education, and everyone was gone on Winter Break) who was luckily checking her email! I then dropped them off again, and stated that I needed the project done by Monday morning (back to school day).
I received a call Saturday night that said they were ready to be picked up. I dropped in and noticed that only ONE copy instead of the THREE I requested and paid for, had been done. I brought this to the attention of the manager, and showed her a copy of my order in which I clearly requested THREE copies of each. She admitted they’d made a mistake and told me that they would be done by Monday.
I received a call this morning telling me that the other 6 sheets were ready to be picked up. Thankfully they were done on time, and I picked them up this morning. After I left, however, I noticed that NONE of them were in color (I’d requested they be in color 2x already) and the lamination was all wrinkled and crooked.
All of that and no discount.
EXTREMELY DISAPPOINTING, HORRIBLE JOB, VERY UNPROFESSIONAL!!!
Do not go here.

I went here just to send a fax, and it ended up being the most awkward fax I’ve ever sent. The lady helping us was dealing with other customers, but she did not give me the impression I was on her list of priorities at all. Another customer came up wanting to send a fax too and was outspoken about the lack of service we were receiving making me kind of uncomfortable. Will send a fax at kinks next time…

The whole time I was at the cashier the guy kept telling the other worker to come do checkout, like it was such a bother for him. Lousy customer service… Will probably shop at staples again.

I put in a print job and wasn’t called when it was finished. When I came to pick it up, I had to wait 10 minutes at the pickup desk for anyone to help me. There were employees all around, but no one could help me but someone in the back room on their break!

Very bad experience last night trying to order a chair. Stood in line for about 10 mins, waiting for service; then, a nice young man tried to help me but he didn’t know how to place the order and asked the night manager Dawn to assist me. She started walking with me over to the copy center to help me but saw another customer at the end of the line and told me that she wanted to help him first (even though I had been first in line). I stood at the copy center for another 20 mins without help, without even an acknowledgment. All of the customers who had been in line had been helped and were gone. Finally, the nice young man came along again and helped me, with the assistance of someone else. The night manager was still helping the man she «dumped me» for! I lost about 40 mins of life waiting to be helped and subjected to being treated rudely and with a great absence of customer care or service, specifically by Dawn. I called the manager Trey this morning to complain and was told that Dawn was trying to do two jobs last night and she had the best day ever working with the technology department. Unfortunately, what Trey might be overlooking is that Dawn’s rudeness, unprofessionalism, and poor customer service may have lost them a customer and if it continues, will undoubtedly lose them even more customers. Customers should be valued, not treated like second class citizens.

Will NEVER go to this office depot again. The cashier was so rude I walked out. A little courtesy and customer service goes a long way and you won’t find it here.

I recently stopped in to browse while waiting for traffic to die down.
Like most Office Depots I have been to, it is huge, spacious, clean, and somewhat empty.
However, I really enjoyed strolling through and browsing the aisles, and never felt pressured to buy anything at all. The few customers in there were also especially polite, and one sweet old lady actually stopped her cart and nodded her head to let me pass by in the aisle. Such a graceful and thoughtful gesture!
I wanted to buy a few envelopes that would fit some 5×7 cards, and wow, the selection is huge! I got a nice 5-​count pack of 6×9 white envelopes for $ 1.49. Not too bad, and a lot better than buying a huge bulk pack of envelopes that would have more envelopes than I would need. Also, I thought the store was organized well. Products were neatly stacked in shelves, and it was easy to navigate and find what I wanted.
The clerk gave off a very laid-​back, «gentle» atmosphere as she greeted me, asked if I needed any further help, and made sure to hand me my bag with a smile and «Have a great day». It might not seem like much, but this is the kind of politeness that disappears in packed, stressed corporate stores. It’s those little actions that can make or break a person’s experience, sometimes.
I’d say my overall experience at this Office Depot was very relaxed, and while I could probably find better deals online, I’d say that this Office Depot really had great service, and a great environment (Heck, it IS great when you have even customers smiling and nodding at you as you walk around the store. Maybe I just came on a good day?).

I have shopped at this store often because of their killer deals on technology. I found all the people there were quick to offer help whenever I walked through the store. I gave this store a 4 because they didn’t always have the selection I was looking for and my last Swiss Gear laptop backpack was much cheaper next door at Target.

Recently we had our price sheets and gift certificates redesigned and the work is gorgeous. Rachel Long was great and really made the project fast and easy.
However, the printers we contacted were real jerks. I don’t know how hard it is to run some items through a printer and cut the white edges off but it must require a degree or something because each one of the printers made me feel like I just didn’t have any good common sense.
Heide was nothing like that. She took a look at our documents, made recommendations and suggestions on paper weight and type and generally made me feel like the savvy business owner I believe myself to be. The costs was lower than other printing companies and the turn around time was just a few days.
Next time you need a print job done check her out. It really helps to have someone familiar with the process and who knows how to give you information you may need to relay to your designer in simple terms.

dirty and not organized.

ok so my day started out like this.
i went in as part of the accounting team.
After being called into a meeting i challenged my boss
to put his money where his mouth was
and take our website seriously
lo and behold
i was off to the napa office depot
for a new computer
and some design software
(cause thats really where all great designers go)
anyway, i had a long shopping list and they took care
of me quite well
didnt even eye me twice or check the picture on my id
when i flashed the corperate gold card
Im heading back tomorrow night wth a crowbar
and a sack with a dollar sign on it
cause i liked them so much.