Lowe’s Home Improvement

Great service every time. Very knowledgable staff. The paint department is exceptional! These people know how to business the right way.

I will give this one four stars because I consider them to be friendlier/​more helpful than other Lowes I have visited. Sometimes i think Home depot is more expensive but I prefer shopping there because the associates are more friendly and helpful. I have visited this lowes numerous times over the past few weeks since I am remodeling floor/​kitchen.

Worked with Clara in the window covering department. She was extremely helpful and knew her stock. She helped us with Levelors for seven windows in our home. She arranged for AAA Blinds to come out and measure and install all the blinds. The installers were knowledgeable and efficient. The result exceeded my expectations. I was familiar with the product, but the whole experience was a pleasant one. Loew’s even called me with updated information regarding the progress of my order.

Today which is 5-​28-​2015 I went to the Lowes on Fruitville Rd in Sarasota to look at exterior doors with my mother. We get to the door and window area and the associate is helping someone out so we look around for about 20 minutes and come back to the window and door area. No one is around, we look around for about 7 minutes, I walked up and down all the isles in that area, no one around. I find another associate to have someone meet us in the door area and as we are talking to that associate the window and door associate walks up. He never looks at me and my mother and tells the other associate that he is to busy to help that he has to make a call. So I say we have been there for 30 minutes now, that he say us waiting while talking with someone else, he still never looks or acknowledges that my mother and I are standing there, it was as if we did not exist. I have never seen anything like it in my entire life, I have never been ignored like that and insulted like that ever. This associate was the only person working the window and door area at 12 pm today the 28^th of May 2015. Amazing that a people driven company would have people working there with zero or even less than zero people skills who makes paying customers feel like they do not exist. I remodel and sell houses for a living, I deal with many realtors and other builders and I can now honestly see why they all prefer Home Depot more. I will never shop at Lowes again, what a waste of time to be insulted the way we were. AVOID Lowes like the plague!
Lowes if your goal is to insult people and drive business away, bravo job well done.

Usually a pretty good experience as long as you don’t have to deal with the miserable, mean wicked witch at customer service desk. I’ve shopped there several times and never has an issue until I went to return a lamp that didn’t work. This b***h never looked at me, never said hello, nothing! I asked if she wanted my cc to refund the amount and without looking at me she handed me cash, my receipt and walked away! Great customer service! At least Home Depot doesn’t treat you like dirt!

Called and talked to three people and finally asked for a manager, spoke to Bree and she said they had 3 of the item I needed. Drove down and no one knew what I was talking about (another 3 different then on the phone) well the item I needed desperately was not on the shelf and no one knew why and did nothing to find out why! One guy with a crappy beard even got mad at me because I questioned maybe it’s in a diff locatation? Anyways now I have drive wayyyy out of my way! Thanks Bree! I would have gone and found the item before saying yes we have three! That whole team is clueless! Clueless on customer service as well! Rude rude!

This rating is for the kitchen design area only — I like the rest of the store employees just fine. Seriously, the kitchen design staff are pretty inefficient and unfriendly. I know that it is frowned upon to use specific employee names, but you should abandon all hope if a person whose name is an anagram for «bed» attempts to help you.

I love this lowe’s. The staff is always upbeat and eager to help. Although their policy forbids them to help you bring you stuff out to your car, they do it most of the time anyway. Other than that, it’s just your typical Lowe’s.