Lowe’s Home Improvement

Lowes usually has what I need right in the neighborhood from supplies to tools and gardening

Alright, so I probably go to this Lowes at least once every week or two. Sometimes more depending on what projects I have going on or if I’m going through home improvement withdrawal – usually in the dead of winter. That is not because I am in love with this particular Lowes, it just so happens that it is right down the street and you know what they say: If you can’t be with the one you love, love the one you’re with.
So… this review is going to encompass my experiences with this Lowes over a period of several years.
First of all, it’s a Lowes. You know what they sell, so no surprises there. Selection-​wise it is similar to other Lowes. No need to go out of your way to visit this particular Lowes in general. They are pretty good at keeping all the basics in stock, which I appreciate. They also offer a rather decent – if not what is expected from a big box home improvement store – selection of whatever you could possibly want for your basic run of the mill home improvement items.
Prices are pretty standard for the product sold and sometimes they have sales or rebates or what not which is appealing, especially when you’re like me and you wonder if you should get those nice looking paving stones for your back yard or eat for the week.
Several years ago, I did buy a stove for my rental property from them and didn’t have any issues, but overall I can’t really comment on their appliance section or the kitchen and bath remodel services area.
The gardening section is pretty good. In the peak gardening season there will be a wide variety of plants in and outside to choose from. For the most part, I’ve found that the staff adequately waters and cares for the plants in their care. The plants are in good health and they do get a variety of houseplants in over the year. I do wish they had a bigger pot section and maybe rotated their selection more often. The permanent employees who have been there for a while (or years) have all been quite friendly and knowledgeable. The temporary hires have been a hit or a miss. Some are rather friendly, despite not having the exact knowledge to help with what I might need; but then sometimes they are simply quite rude and I have been ignored several times. I generally only have these problems in the peak gardening season when they have a lot of temporary employees working.
The paint area is another area of the store I like to take long romantic walks to select something to take home with me. Almost without exception, I’ve found customer service to be very good in this area. Product selection is very satisfying as well. There’s not much else to say here except for I keep coming back so it’s pretty cool.
Now… I have had some fans installed, and other minor things sold to me that took a little more involvement with a sells person. My actual installs have been great, but I swear every single time I have to deal with an older man to do all the paperwork and 90% of the time I walk away feeling like they either didn’t want to deal with me or they treated me like I was stupid or simply don’t listen to what I’m saying. As a female, I highly resent this because I do a lot of home projects and the last thing I need is a condescending attitude from a sales associate who seems to be discriminating against me for my gender.
(Note: This is not to say that I’ve had bad service from every older man working at Lowes – Some have been very helpful and fantastic and if I knew their names I’d sing their praises in this review, but in my dealings with the ones who I needed to fill out paperwork with for installations, I have been highly unimpressed.)
Cashiers here are also a hit or a miss. Some are professional and friendly, but there are some who either have no idea what they’re doing and/​or it is extremely apparent that they are unhappy with their job. I am completely aware that being a cashier is not a dream job, and working retail can be very challenging at times; but perhaps this Lowes needs to spend more time training their employees on how to do their job and also proper customer service skills.
To wrap up this review:
This Lowes is neither great nor sub-​par. It’s basically what you would expect from a Lowes. I continue to shop at this location because it is close by, but I wouldn’t go out of my way to shop at this specific location if I lived elsewhere. Long-​time employees I’ve interacted with have been great for the most part and tend to be quite knowledgeable and friendly. There are some customer service issues I’ve dealt with that could be addressed in a smaller handful of employees – in specific friendliness, job knowledge, and treating female customers without bias. The store is clean and well maintained. Prices are pretty average and items are generally in stock.

Where to start with Lowes… I called to verify a sliding glass door was in stock before driving over to pick it up. They transferred my call 5 times before eventually hanging up on me. Every single department told me «oh ill transfer you to …» Instead of just looking for the $ 500 door. After wasting so much time I had to drive over and look for myself. Apparently the one employee in Millworks quit a few weeks ago and nobody has replaced him so you are on your own in windows and doors. (An employee told me that)
I have the same experience every time I go there. Nobody knows anything about any product. Rarely can someone point me in the right direction to find something. Set up is not intuitive, compatible items never seem to be placed next to each other. 4500 south parking lot is a headache as well.

Love great service! They took such good care of me. Quick fast good price. They are doing many things right!

Unlike Home Depot, there is hardly anybody that works here. If you need help, good luck. Fortunately I just needed paint and called before hand from Home Depot since they didn’t have my paint in five gallons, to see if Lowe’s had it. I walked up to the lady working in paint and she was so put out by my numerous paint questions. Huh don’t you work here? Even my contractor just stared at her in mere shock. As my coolness was wearing off, she saw that I was becoming short. It seemed she didn’t want to color match, or mix anything, especially a five gallon paint because she asked my contractor to lift it for her. Ha! Lady you are in the wrong job. After mixing the first 5 gallons. I needed deck paint. That was an ordeal in itself. My contractor asked if it didn’t match, if we could return it since Home Depot allows you to do that. She said no. Ok good to know since you carry Valspar and the stupid commercials of the llizards changing colors and not liking the color, they hit home that you can return colors you don’t like. Ok but anyway, back to my experience. EVERYTHING here costs more then Home Depot and on top of it, no customer service. The paint openers you get free at HD btw are 49 cents at Lowe’s. They nickel and dime everything. NOT HELPFUL.

Don’t buy your cabinets here. You will have problems. They did not stick to the schedule and put our new kitchen off by a few weeks. There was also damage that took them another two weeks to fix, then they took another two weeks to get the countertop. Bad deal

Service isn’t as good as I thought it would be but the selection of things here definitely balances out.
I was looking for floor lamps to put in my apartment, and found a killer deal on some modern looking lamps for a great deal but when I went there — they were gone! :/​Luckily, I rung up the manager and got him to give me the display for HALF off (almost dirt cheap), and then promise to hold the first incoming batch (my second floor lamp) for me. Done deal!
Very easy to navigate and very chill experience. Will be back soon if I need anything! :D

Did not want to honor the 10% paper coupon. The cashier and manager said I had to go online to get a code, then come back for the discount. They sure do not want to make easy. I’m not going make another trip just for that, as it is over 80 miles round trip for me. The manager did not want to make an exception. Lowes must be doing very well, if they did not want the $ 560 sale. I’ll just take my business to Home Depot.
The staff on the floor (JD) was very helpful. However, the bottom line is that it wasted my family’s time and gas as We walked out empty handed.

Lowe’s is the best. The employees are friendly and nice. I had window’s installed by Lowe’s and the experience was great. From the first guy who came to my house and spent the time to show me the windows, He even gave me the price right there before he left. Low pressure easy going very knowledgeable person. The windows showed up on time, The installer was professorial and the windows were installed that day. I will choose Lowe’s again. I love my windows they work great and have saved me $$$$ in heating bills.

It’s laid out just like my usual Lowe’s in Lynnwood, WA except this is Murray, UT. I just needed white marking paint to mark out some locations. I knew right where to find it. Seems like a nice Lowe’s with friendly service. I wish Lowe’s would have self-​checkout like Home Depot.

Just another nice afternoon outing: a mother/​daughter shopping trip, to Lowes, for a power drill.
No, neither of us had any idea what we were looking for, or really what we were looking AT as we scanned the wall full of stuff that goes ‘rrrrrrrrrr’.
We must have had the same sort of look on our faces that most guys get when trying to shop out a new purse for their adored one: lost, scared, overwhelmed, perplexed, perhaps a little nauseous. I was just starting to break out into a cold sweat when the department guy spotted us and hurried over to save the day.
He got down to business right away by asking our price range, and then handed us the one we wanted. He then took the time to explain WHY that was the one we wanted. Sounds good to me!
I was very grateful. And even MORE grateful that we were able to get out of there in 15 min flat instead of spending the whole afternoon pondering and reading and squinting over the merits of various items that all looked pretty much the same to be, but somehow managed to cover a very wide range of prices.

Peas. Peas are what brought me to Lowe’s today.
Well, maybe not the peas themselves, but the pursuit of peas. And I already had the peas themselves, in seed form, I just needed to get the garden bed ready to plant them. The last two years have taken their toll on soil levels on my little raised beds, so it was off to Lowe’s for some soil and soil amendments.
I’ve long preferred Lowe’s to the orange store for the garden stuff. Except today I was a little disappointed in the inventory at Lowe’s. Perhaps I’m just jumping the gun and it will pick up (certainly the annuals have not yet arrived) but even the soil, pavers, poop, and other bagged goodies seemed to be limited. Maybe I’m just used to the Quarry Bend location? Maybe the layout was different and it was an optical illusion? Dunno, but I had hoped for a little better selection. And the one thing that the orange folks to have that I wish Lowe’s carried was Perlite. I got my vermiculite at Lowe’s, but a little perlite to throw into the mix wouldn’t hurt.
So I did get the compost and poop and peat and vermiculite. Mixed up my master batch of soil and got the bed filled. And the peas? Soaked fully and ready to come alive with warmer soil temps. Peas, love, rock ‘n roll.
I’ve gone on about my preferences in the Lowe’s/HD overall comparison before, so here’s my breakdown:
Lowe’s: Garden, Bathroom (vanities, etc.), flooring, paint, kitchen (cabinets) and anything pretty or finished
HD: Electrical, plumbing, hardware, lumber, and anything raw or contractor-​ish.
This location is convenient – right off of I-​15 on the 4500 S. exit with decent parking.

All I know is I was here one time waiting for a ride, and there was the super nice guy at the front and I keep giving myself crap for not going out of my way to tell the manager how great his employee was.

Lowe’s Home Improvement warehouse offers an extensive collection of home and garden products from paint and plumbing to lumber and hardware. They have a large garden section during the warmer months and seasonal items like Christmas trees in December. Although I generally prefer the product selection at Home Depot this Lowe’s is close to my house and a convenient stop when I need something fast. Since this store used to be an Eagle the layout is a little different than other Lowe’s and can be confusing. Store employees are always friendly and eager to help when you need it.