I’m one of those people who is terrified of social interaction outside of my customer service/retail job so I usually end up going to self check out. But the one time that I go in to return an item there was a line of about 6 people in front of me and 2 behind me. There were two people working returns/customer service but as soon as the one smaller woman with short black hair got done taking care of her customer, she left and left all 7 of us in line to be checked out by the older woman. Working customer service, I know that this is a HUGE no no. ALWAYS put the customer first. Its in the most basic training out there. Furthermore, after this employee left the register I was stuck in line waiting for another 40 minutes while a manager walked by atleast 4 times and saw that there was a huge line. Seriously irresponsible management and staffing. Will only come back because it’s so close to my house. Will be making returns elsewhere from now on.
Allen M.
Place rating: 3 Murfreesboro, TN
It’s a mixed bag at this location. The store itself is really nice and clean, almost as if the«People of Wal Mart» haven’t found it yet. The layout it a bit different, it and seems that some departments are much larger that what you’d find in other Walmart stores. Overall, the whole experience is great until you get to the register. Every time I go in there, they only have two or three lanes open, and half the time in the store is spent in line.
Jenn D.
Place rating: 5 Murfreesboro, TN
I’ve been to this location at least 4 times since they opened. Each time I have left happy. The layout of the store isn’t confusing like some of the Walmart’s I’ve been to. The staff is actually friendly, hope that lasts! The store and restroom is clean, always a plus! I’m not sure what Robert S. was expecting. But I don’t think it was fair of him to give such a low score, based on one visit to a brand new store. Oh well :) Super excited for the location, as it’s so much closer to home, for me. Keep up the good work, guys!
Robert S.
Place rating: 3 Murfreesboro, TN
Visited on the 3rd day they were open. I like the large and spacious parking lot. The building is new but the products are very familiar if you have visited a WM recently. The ammunition was still fairly well-stocked which is what I was counting on.
The cashiers are still going through some training as they are not totally familiar with all of the possible transactions that could happen, so I was delayed due to having to call an experienced cashier/trainer to help.