Custom Kare Kennel

I had high hopes for this place but sadly they came up short. I have boarded my dog off and on for a few years and we loved our kennel in Virginia, never had any problems before. So after moving to TN we had to find a new kennel. I liked the idea of the kennel runs here and that I could purchase separate play times for our dog who loves affection and attention. We would purchase group playtime for her at the previous kennel. We dropped her off on a Thursday and were going to pick her up on Tuesday but after bad weather we left our mini vacation early. I called ahead to see if I could pick her up early and pay for a bath since she would not qualify for a free one now. I was told it was not a problem and she would still be bathed. I gave them a specific time of pickup and still they assured me it was not a problem. We drove 8 hours and our first stop was to pick up our dog. When they brought her out she was very happy to see us so we just put her in the car and drove away. We didn’t get out of the parking lot before I noticed that everything we sent to the kennel including the dog smelled like urine. I turned around to check on the dog and noticed she had dry feces all over her chest. We called the kennel back from the car on the drive home We were told that she had her bath but they didn’t know what time we were picking her up and did it early so she must have gotten dirty in her kennel after the bath! I was furious! They offered for us to bring her back and they would bathe her again but after an 8 hour drive we were not taking her back so we ended up bathing her at home. She has been overly attached to us since we brought her home. I feel so bad. We rescued this dog for her to have a better life and I just probably made her feel like she was back at the shelter. Definitely going to try Rover next time we need pet care.

Gerald did a great job on grooming my cat today. He did exactly what was asked and didn’t even leave any razor marks. Walter has gone there for several cuts and each time I pick him up it seems better and better. Everyone at the facility was super nice and made dropping him off and pick him off easy. Thanks so much you guys!

I will never take my dog back they lied go my face, and said my dog had a rash, I get her home and she’s covers in clipper burns and scraps, dried blood, sorry but after 6 years I’m taking my business somewhere else !,

We recently took our 2 year old dog there for a grooming. Lobby was overwhelmingly smelly and seemed filthy. The staff was very friendly and the prices were hard to beat. When I picked my dog up he appeared clean and had on lots of «perfume.» It appeared they had clipped his nails, however they were more rough and scratchy than before. Last week we needed to leave town for 5 days. Other than an «ok» grooming, I had no other reason to beware of this place. Our trip was cut short and our dog ended up staying for just two nights and how glad we are for that. I called that morning to explain we would pick him up earlier than planned and if they had time to give a quick wash. The staffer on the phone was very friendly and didn’t mind at all. When we picked up our dog, he seemed very out of it. When asked for his play toy back she said it had been destroyed. Our dog has been chewing on this toy for over a year now. He’s a high energy dog and aways excited to return home, jumping on furniture and playing with toys, barking, etc. He was a zombie. All he would do was sleep. I would pick him up and his eyes would roll back into his head and he’d seemingly pass out. This lasted all night and he was low energy in the morning as well. Also, he would wake up ever now and again gnawing and licking his back paws, which is very rare. In between his paw pads appeared to be extremely red and irritated. I soaked them in cool water to get him to leave them alone and go back to sleep.
After reading all of the other reviews I decided to post this one. Avoid this place. It’s obviously unclean and it is my opinion based on other reviews with similar experiences, they may sedate pets to keep them asleep avoiding proper caring of them and/​or for other reasons. I plan to file formal complaints.

Will never bring my dog here again. I needed to board my dog at the last minute and this place was available. When I dropped him off everything was great. The place looked dirty but the employees were very nice. When I picked him up we had a lot of issues. I walked in and no one was at the desk. I had to call their phone to find someone. My dog was filthy and all of his bedding smelled horrible. We gave them 6 cans of food the exact amount for the time he was there. For some reason they gave us 2 back which means they fed him other food or didn’t feed him at all. We brought him home and for the next 2 days he wouldn’t eat and had dhiarrea. We have never had an issue with him like this after being boarded.

After great recommendations, I chose to leave my 3 month pit puppy here for 5 days. When I picked her up, she had not been bathed, her fur was matted where she had been laying in urine, and the stuffed animal I left with her was returned to me so urine soaked, I could have wrung it out. Also, she had a check up right before we left her here; she was just fine. When I picked her up, she had ear mites! I spoke with management who offered me no explanation for the horrible care she received, and refuse to do anything to make this situation right. If you love your pets, don’t leave them here!
One star, only because ZERO is not an option.

Their rates are terrific and the kennels are clean and safe. Since my dog can’t tell me what she did all week, I would have loved just one web cam to see her while we were away. I called to check up on her though and they were happy to check on her and assure me she was happy and safe. Great staff.