Soaring Eagle Waterpark and Hotel

Nice facility, however I ran into Patrick at Registration. He takes pleasure in wasting your time. When I booked my room on the phone the lady was great and double checked to ensure I was a players club member because it would give me a much better rate. I wasn’t sure, but she looked me up and I was, and gave me a great rate. She never told me I would have to present a players club card, which I did not have any more. When I checked in a girl next to Patrick was checking me in, she asked for my players card, I told her she would have to look it up. Patrick overhears this and inserts himself into the situation, clearly perturbed for some reason, explaining I would have to go over to the casino to get my card, and there was nothing they could do. I explained to them it was their mistake and they should help me out instead of inconveniencing me, that did not help. So I drive over to the casino, the players club line of course had 100 people in it. 1 hour wasted! When I get back another guy (Patrick’s boss) explained that they call over to get the players club # all the time. The girl that helped me explained to the manager that Patrick would let her call over. Thanks Patrick for wasting my time!

We had a great time at the water park (although the water was a bit chilly), check in was easy, room was nice and clean, and the food as well as the service was EXCELLENT! I guess you have to pay attention as to when you visit. Our stay was a Tuesday & Wednesday, there were smaller kids which kept them in the small kids area and gave us the rest of the park basically to ourselves. If you go on a weekend — I suspect you would have to expect delays and other problems. We are planning another trip in a month or two.

My kids and I highly enjoy the waterpark here, the lifeguards are always polite and helpful. But there’s a vast difference between the front desk. They are very short, rude and unhelpful. You would hope when you are checking into a facility that you were greeted with a smile and a welcome, that is not the case here. I asked three staff members that were sitting at the registration desk on a Sunday morning at 9 am if they had any more luggage carts, they said «nope, if there are not any in the lobby». And then just sat there, didn’t even bother to help. The best part is the three of them continue their personal conversation after they responded and I just stood there. The management here is is very poor. I would think if they had good management that that would reflect on the front desk staff. The cleaning crew was great, they did the best they could with the staff they had. I would just hope that the cleaning crew supervisor or manager would help to organize the cleaning schedule better. When we checked in after 4 PM we were told that our room was still not ready.

Ridiculously long check in process. We have been standing in line to check in for 20 minutes and we haven’t moved! There is only one employee working. Incredible.

The Midwest in a nutshell. Nice waterpark with enough variety to keep small ones busy for a couple of hours at a time. Unfortunately, the ‘surf simulator’ was in disrepair during this (our second visit), but the slides and other activities were running. There were several birthday parties at the waterpark on our Saturday stay– major chaos, which can be avoided by going midweek, as we noted last time we went.
The beds were decent, the rooms seemed nicely insulated — or we were just fortunate to have quiet neighbors at hall end. No fitness center. Hot water in shower is capped at a temperature too cold for my personal liking, but understandable in this children’s environment. Location has a Starbucks next door. I highly recommend vegans or health-​conscious pack your own food!

This may not be the Luxor hotel but has won awards for being a quality hotel with a waterpark. It is part of the Soaring Eagle casino– so this means expect to find Native American culture exhibits mixed in with gold leaf and opulence. I can’t begin to express how satisfied I am with the hotel and all its amenities. Safe secure free parking (remember casinos use cameras outdoors too!) means that I can sleep easy knowing my car isn’t going to get broken into. Let’s mince words here: resort. Hotel. Let that sink in. Waterpark passes included with your hotel stay– a $ 20 per person value! The breakfast buffet was quite good, my kids were almost as excited about breakfast as they were the waterpark. My only qualms are with the waterpark itself over an isolated incident — which I will politely avoid getting into with this review.

First and surely the last time at this hotel.
The check-​in process is just horrendous. Extremely long process and I have never been mistreated so much by a jerk receptionist like the one I found at this place. Asked for a very simple thing (e.g. have my name on the invoice for my room since the original reservation had been done by someone else) and was treated extremely badly.
Rooms are dingy and dated. The sink in my bathroom only had hot water, no matter what faucet I was using, so I had to brush my teeth with hot water.

Stayed here while attending a concert at the casino, all room were booked at casino. I thought it’s just for the night, expected Ok room for a family with kids. I was pleasently surprise when I open the door and checked the room out it was really very nice. The bed was comfortable the counters in the bathroom, the tv stand a nd the desk were all matching (granite I think) the room had a microwave sink and mini fridge. As mention in other reviews the is no tub but a nice size glassed in shower. Mine was clean as was the whole room. I was very impressed for the price. After just staying a most 2 weeks in various hotels, this was a very pleasent supreme in Mt. Pleasent. I will stay here agian when in the area.

Pam and staff provide 5 Star service. Ordered room service and everything was great. Fun waterpark. Clean rooms. Kids love it at this fantastic establishment. Will be a regular here now. Very impressed all around.

After spending several days at the Soaring Eagle Waterpark and Hotel, my overall impression of this place is that the water park is worth checking out if you are in the area, but is certainly not worth going out of your way to see. The hotel, on the other hand, is one of the worst dumps I’ve ever had the misfortune of checking into. To better explain why I feel this way, I will break down each aspect of my stay:
1. Check-​in: Many of the reviews of this hotel describe the process of checking in as a long, aggravating process. This is not a petty complaint– it really does take a ridiculous amount of time to do this (25 minutes in my case).
2. The room: At first glance, the room looks fairly standard but upon further investigation, one is confronted with the horror that is the room’s bathroom. There was no bath tub in my room and the shower looked more disgusting than the showers in the water park shower room. If you have small children who prefer to take baths rather than showers, this is sure to be the source of headaches. Furthermore, when showering the floor becomes completely drenched which is bad enough by itself, but making the situation worse is the fact that the bathroom’s only electric socket is right next to the shower and above the area where the floor is likely to be soaked (see picture). I think we can all see the problem here.
3. Gift shop: too small and too much emphasis on Beanie Babies. There were very few actual souvenirs.
4. Game room: If you like the idea of paying $ 1 to play Fruit Ninjas and collecting tickets, only to find that your kids don’t actually like any of the available prizes, than you’ll fit right in. Otherwise, you are better off avoiding this area.
5. The Splash Park: The splash park wasn’t too bad but really wasn’t all that different than Splash Universe or any of the other splash parks in Michigan. If you come on a crowded day, you’re likely to face a lot of annoying lines. For example, the park features a large hot tub with a 28 person capacity and although it can provide relaxation, having a line of people glaring at you because they want you to leave so they can get in tends to kill the mood. Most of the attractions seemed more geared towards kids (all the more reason to have a bathtub in the rooms), so if you are looking for a fun activity for a more mature group, then you’re better off going some place else.

Came to visit the water park. Hotel room was nice. The water park is very crowded. Hard to find a table, chair, or a bench. People put all of their belongings at tables that they don’t sit at instead of renting a locker for the day. Dirty towels in the lockerrooms at the water park and regular pool. Children running everywhere especially in the hotel hallways. Overall impression not very impressed.

It was our first time here and from beginning to end it was a pretty great experience. The staff that we encountered were all polite and helpful. I don’t have anything bad to say about the place. I do recommend getting food from outside of the place as the restaurants inside were not very good and too expensive for what they served but that’s all part of the Nbakade restaurant and they have a separate page :)

We’re back for a second visit and having a great time. Check in line was a little long but desk staff was very friendly and we were able to check in early. They even accommodated our request to be on the first floor near our friends. Water park wasn’t too busy. My daughter fell and hurt herself within the first ten minutes, a few good scrapes, but, lifeguards were very nice and helpful, cleaned and bandaged her up and even told us to come back for new bandages in a bit. Ricky was the lifeguard who helped us and he was very friendly, kind, and patient with a very upset kid. Restaurant food is just ok but very convenient. Shuttle to the casino also very convenient. If you have older kids I bet they’d get bored of the waterpark after a while but for younger ones, mine are 4 & 7, it’s more than enough for a weekend of fun. I still highly recommend a visit here!

The hotel and the water park itself are beautiful. The rooms are modern and clean. The water park is huge and provides a variety of activities for children of every age.
But this place has some of the worst customer service I’ve ever encountered. The trip started by waiting in the check in line (with an unhappy 2 year old who was trapped in a car seat for 3 hours, mind you) for over 30 minutes waiting to get our room key. By this time, it was 4:30, a full 30 minutes after their advertised check in time. Only our room wasn’t available until almost 5:45 because it hadn’t been cleaned. So we were trapped in a crowded lobby with other parents in a similar situation.
Overall, the staff was frazzled, indifferent and not particularly friendly. From the front desk people to the restaurant staff, everyone seems to be walking around tired and defeated. Except for the guy that was running the little trading post, he was the only person that smiled the entire stay.
I couldn’t agree more with the other reviews here. A beautiful facility staffed by generally unhappy people that don’t seem to care that much about their guests.
Note to the management: Your check-​in process is horrendous. You need more staff at the front desk during busy times and better housekeeping staff to make sure your rooms are clean. Waiting for over an hour for a clean room is a terrible first impression, regardless of how busy it is.

The water park is fun, clean and on the smaller side. Unfortunately, the choice in a children’s waterpark was appalling. I addressed it with the front desk and they assured me it would be taken care of. The lyrics of «I smell sex and candy in here» and «We were both butt naked banging on the bathroom floor» weren’t the worst. Disappointed.

What this place needs is a Great Wolf Lodge to open across the street, because maybe then they’ll take their customers seriously. Literately, the worst hotel staff and customer service. I even stayed here a second time to give them a chance to redeem themselves. First time, the shower water was cold; never hot. I asked the front desk to fix it, they sent a repair man an hour later that couldn’t fix it. Second time I stayed here, asked for extra towels and got them the next day after two calls to the front desk. Asked for a later checkout and got hung up on because the «front desk manager» couldn’t accommodate. I wish I could give this place zero stars. Their only excuse, which in my opinion is NO excuse, is that they’re at full capacity. Response: get a competent staff.

We are water park people and theis is quite possibly the worst ever! We are short people, not little people but short… so guess what? Most of us cannot even go in their pool without a flotation device… even though we can probably swim better than the life guards! Ridiculous! Also it is very small, hot and muggy, sun shining in so you are miserable. Take a little more time, go to the Great Wolf Lodge for a great experience!
Our room was so noisy no one could sleep. You could hear every footstep from above. Nightmare visit all in all. mWould NEVER go back.

This was our second visit to the water park.
I don’t even know where to start. Last time we stayed there, our rooms were next to a suite. They were celebrating a 21^st birthday and extremely loud, so much that we had to call the front desk multiple times. It finally ended at 3am. That time the pool (basketball area) was closed for a couple hours, but I’m guessing to shock it. I can’t blame the park for this. My nephews both had rashes for days after, only calmed down with cortisone.
This time, we asked for rooms not next to a suite and had connecting rooms. It was the first room from the elevator on the 1^st floor. We heard the elevator all night, along with people running up and down the stairs. The worst part was the vibrating bed. The room was next to the hydraulics that controlled the elevators. The beds are also very uncomfortable.
This time at the park, the lazy river was closed and had to be shocked. The amount of chlorine in the air irritated all of us and we had to leave. But what else can they do, again, I don’t blame them for taking proper measures. Once again, the nephews broke out in rashes.
We also had the free pizza deal and went to the restaurant on Saturday. It was a free fry pizza. It’s a Native American type pizza, but we weren’t explained that upon ordering. The pizza came out, we cut into it and it was raw. Like dense, uncooked dough. I’ve eaten my fair share of terrible pizza, but I would say this really takes the cake. A hot and ready would seem gourmet over this. The manager came over and was a bit argumentative and said she would not charge for the pizza, but we already had it for free. She could’ve taken the apps off the bill, but whatever.
We will be heading back to great wolf next time for a winter water park getaway, even though it’s a little farther.

Great waterpark experience!
Great hotel room!
Room service not existent!
Stayed in waterpark till almost closing 815 ish, came out hungry! Decided to put PJ’s on boys order room service. Never talked to a person. Had to leave a message. Got dressed to go down to in hotel restaurant. 45 minute wait even tho many tables open. Had to get in car to go to Lone Star steak house across the street. Got seated immediately. Put boys down for bed much later than they’re used to, had a bad nite. Woke up next day had a great time. Would come back but not rely on eating here!!!

The hubby and I took our 2 kids on our first «hotel» vacation to this resort a couple of weekends ago. Two other families from our neighborhood also came along with us. From the time that we booked our rooms, to the minute we checked out I was really impressed with this place!
As there were 3 families traveling together, the reservations specialists were VERY helpful! We were able to get rooms all right by eachother (2 families shared 2 connecting rooms, and 1 across the hall) even though we all booked separately online (less expensive!) we called and they were able to accommodate us. Awesome customer service.
We checked in right at 3PM on a Friday afternoon. Easy enough to check in, and the rooms were really nice! Very modern (beds were a bit stiff). We got a room with 2 double beds and we still had plenty of room to set up the pack and play for my youngest. I would say that we would have preferred a bigger room or suite, but for our first hotel experience with the 4 of us, we were happy enough. The place had been closed for a few days prior for their scheduled maintenance, so literally we were some of the first people back in the waterpark when it reopened at 4PM. I loved that upon check in, you get a wrist band, which also serves as your room key! No worries about losing your room key card at the waterpark, or having to fumble around for it when you are toting 2 kids and all their swim stuff back up to the room after hours of fun. Great idea!
I’ve never been to Great Wolf Lodge or Kalahari, so I can’t compare. I’m certain this was much smaller than those other places — but for all of the kids (7 kids total ranging from 18 months to 6 years) they had a blast! There was something for each of them to do, and the adults were also happy that the snack bar connected to the waterpark area served beer :). We had planned ahead and packed healthy snacks for ourselves and the kids, and they had no problem with us bringing those into the sitting area to snack on.
I felt very safe there, even with the kids running around somewhat unsupervised at times — there are lifeguards every 20 feet and they were truly paying attention to everything that was taking place in and around the water.
We did not try any of the restaurants on location, but they also have a decent arcade that the kids had fun in. I would recommend this venue for any family looking for a less pricey alternative to the Kalahari and Great Wolf Lodges of the world.