Valvoline Instant Oil Change

DO NOT GO TO THIS PLACE!!! Their technicians are grammar school graduates at best!!! This particular moron that worked on my car forgot to put the gasket on my oil filter! I barely made it to my dealership to get it fixed. The idiots charged me $ 68 to change my oil and the dealership charged me $ 100 to fix their mistake. DO NOT GO TO THIS PLACE!!!

Really good service and experience. Sitting here in the waiting room and the serviceman called me over to explain to me that he fixed my wiper blade motor. I asked him how he did it, and he showed me the quick fix: simply tightened the motor’s cap.
I was grateful for his honestly. The thing is, the Mercedes dealership quoted me $ 400+ to «repair» it. Unbelievable.
Faith in humanity restored! These guys just won my business from now on.

I only gave this place one star because I had to. The management is terrible to say the least and their technicians are inexperienced. My wife went there because of the convenience and proximity to her job. Every time she went to get her oil changed the management would constantly try to «up-​sell» services that were not required; most notably synthetic oil from conventional. So, an oil change that would normally cost $ 35-​$ 45, now costs $ 60-​$ 80. The worst part is the technicians would supply a sticker that would call for a new oil change at 3,000 miles. Synthetic oil is marketed on the fact that it can last upwards of an 8,000 mile interval between services. Also, with the way motors are made these days, even conventional oil can last at these intervals given normal driving conditions. Many times managers were adamant about these services and would be rude and disrespectful if the services were declined. This is why I also stopped using this place. All this being said, this is not the main ONLY reason for the poor review. On August 15^th, my wife went for an oil change and to get her windshield wipers replaced– that’s it! Apparently the «technician» –if that’s what we’re calling them here– took it upon himself to «top-​off» the Freon in the air-​conditioning unit. By attempting to do so, broke the air conditioner. I am by no means a mechanic, however upon further consultation from a real mechanic, Freon cannot be «topped-​off.» There is a system that requires the A/​C unit to be attached to a special vacuum machine and pressure reading are taken. Further, if Freon needs to be added, it must be taken out in a controlled manner and then replaced with the specific amount taken out. Anyhow, after she left the facility, her A/​C worked for one day and then crapped out completely– on the hottest week of the summer. She went back and the manager at the time was actually helpful and offered to resolve the problem. They «tried» to fix again and sure enough failed to do so. When we had to inconveniently bring the car to a local mechanic, we were told that the Freon was practically empty and had to be completely re-​charged. That was $ 80 out of our pocket for an amateur mistake. Again after some consultation with a «real» mechanic it was brought to my attention that people do not top off Freon and not charge for it given the high price point of Freon. This leads me to believe that the technician at Valvoline obviously «screwed-​up» under the hood and tried to cover it up with a gesture of a «free top-​off» of Freon. Unless you are getting an oil change and only an oil change, I strongly recommend not using this place. You must stick to what you want because for some reason management wants to constantly up-​sell unnecessary services to people who would otherwise not need them in the first place. My wife will no longer be going there either and based on the other reviews it seems as though we are not alone in our feelings. BUYER BEWARE!

The manager is a total discourteous, jerk. Their game is bait and switch trying to convince customers that their advertised specials are not appropriate and you need premium oil even though the car manual does not require it. Their game is ripping off uninformed auto owners.

I used to go to this place a lot and was satisfied, except for the typical prodding to get additional services, but, my last two oil changes have convinced me to go elsewhere the next time. Not only were they trying to sell me on rotating my tires, which I told two of their people not to do, they also spilled fluid either on my engine block or exhaust manifold, which results in a nasty smell even inside the car for over a week as it burns off. Bye bye, Valvoline, you guys should get your act together. Loved the speedy service, but, don’t like driving around with engine oil smelling up my car.

As with every VIOC, this one was overpriced. As with every other oil change/​minor service shop, this one tried to sell you additional services.
Saving grace, it was close to instant. $ 50 for an oil change (with high-​mileage oil) is pricey, and I had to say «no» several additional services that I knew I didn’t need. But I’ll pay the $ 25 premium over doing it myself/​taking it to Midas because it was 10 minutes from start to finish and I didn’t need to set up an appointment.
Closing lesson — take it to a trusted mechanic for any non-​routine service (look on Angie’s List if you don’t have one), and just say «no» to anything but what you brought it in for.

I used to think that a place like this was a good place to go for an inexpensive oil change. I went there today with a $ 6.00 off coupon for an oil change that I expected to be about $ 30.00 to $ 35.00. As soon as the car was in, the mechanic came and showed me the dirty oil on the dipstick. He strongly suggested an «engine flush». I told him to just change the oil.
When the car was ready, the bill came to about $ 60.00 before applying the coupon. When I questioned it, they explained that they had used their most expensive «durablend oil», and that’s why the price was high. They never asked me if I wanted their most expensive oil. They also charged an additional $ 4.99 for a sixth quart.
Some time ago, they talked my daughter into changing her transmission fluid by showing her a dipstick with «dirty fluid» on it. It had been changed about three months earlier after a minor accident. Six months after that they talked her into another transmission fluid change. I was furious and raised hell and eventually got a refund.
Bottom line… I do not trust these people. They try to scare you into buying additional services that you most probably do not need.
As I was paying for my $ 57.00 oil change, I noticed that they charge 55.00 for an «engine flush». How many people are talked into an engine flush because a mechanic tells them their oil looks dirty?
My receipt had the following comments: Recommend radiator flush, Recommend air conditioning service, Recommend power steering flush, Recommend replacement of air filter.
I will never be going back to this Valvoline.