Therapeutic Learning Consultants

I was hugely disappointed in TLC. We used them for one year. It was one year too long.
THE PROS:
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* Wajma and Jalene (two of the three owners) seem intelligent enough. They seem to understand their field. The problem was in their execution. See below.

* A few of their «therapists» (the people who come and actually do the work with your kid but are nothing more than assistants) are decent. But the really good ones don’t stay for long.
THE CONS:
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* None of the three owners/​directors or the «therapists» have kids with special needs so sometimes they can’t relate or understand what the parents are going through.
*Extremely high turn-​over. Lost track of how many «therapists» we used.
*The 3 directors were never up front and honest. I believe in transparency at all times. They definitely do not. For instance, when I had asked them who the owner was so that I could address the new changes affecting our therapy, they would never say it was the three of them: Wajma, Rachel, and Jalene. Instead they would avoid the question.
*Background and lack of education of their team were huge concerns. On several occasions, they sent out truly idiotic people. And then there was the time they sent out a «therapist» who was covered in tatoos, dressed like a bum, never showered, and had no college degree. When I eventually learned about the latter part and confronted the therapist, said she was advised by the company to avoid answering questions and to lie if necessary.
*Complete lack of direction. These guys have no idea what they are doing or how to help a kid. They constantly changed the game plan on us. I’d say in one year, the plan changed 20 times! It is not supposed to change more than a couple of times given that my kid did not need that much help.
I could add several more cons but I think you get the gist of what I am saying.

TLC was started by wonderfully caring individuals that has children at the heart. They provide training, individualized programming across home, school and community settings. The clinicians are dedicated to provide the best programming necessary for those students, families and staff alike. Any family would be lucky to have such dedicated people working with them.