The UPS Store

One woman here is always really helpful and I enjoy seeing her. They should give her a raise. Great place to return Amazon and Zappos products to. The manager has an odd idea about customer satisfaction because he has upped the price to tape a box shut to $ 1? He says this is to deter people from bringing in untaped boxes and slowing down the line at rushed times. I don’t «buy» that, if you will. I find it rude and greedy. It used to be twenty five cents which I gladly paid on occasion. It would be nice if they didn’t charge a high fee to ship via USPS — since it usually means there is no point shipping USPS since the cost savings is erased. But, you do a have a choice. Not as painful as the DMV or USPS.

Sometimes not on time. But overall its fine

Interesting. I’ve had nothing but good service here at this location. Helpful & very convenient to where I live. It’s small, in a busy location but I’d much rather use them then the Fedex store over on El Camino.
The folks have always been friendly to me & not just because my nephew is a Giant’s fan. :-)

It’s a real mood-​killer. Nothing horrible happened, just sad employees. They also charge $ 3 to print a label on a regular piece of paper and a dollar a pound for shredding.

One of the younger ladies working there had a horrible attitude towards customers. It seems she does not want to be there at all.
Will not come back here again. In the future, I will be going to the other Mountain View location on Castro street instead where they treat customers with respect.

I only gave this one star so I could write the review. DO NOT GO HERE! Christmas cards and I gift have somehow never made it to the recipients, even though most were local. They blame the post office but I’m certain they are probably still sitting somewhere in their store. Staff shows very little concern for customers, etc.

Had a horrible experience here.
Wanted to ship a package. Used computer to print a label, found out it was 18.50 to ship the small 2lbs package. Found that it was 4 dollars cheaper to buy label on Amazon. So I came back in and asked to print the label from Amazon since I didn’t actually print the label the first time around. Karla agrees to waive the fee this one time. I went to print the label then afterwards she informs me that it is a different charge since I didn’t print the label the first time around. I did actually print something and they should have charged me for label printing instead of computer time.
Charged me twice for computer time then label printing for a total of 6 dollars. Just to print two pieces of paper. Was rude and didnt inform me of the additional charges when I asked to print the second part of the label after showing her the receipt. No wonder this place only has two stars. Rip off. Hope ups management looks into this place.

The worst UPS ever. I am not sure how UPS the company compensates individual franchisees for handling pre-​paid packages but nickel-​and-​diming your customers isn’t the way to maintain a long-​term relationship.
I had re-​used a padded envelope with a Amazon’s pre-​paid label. All I needed was to seal the package. I was told that they wanted to charge me $ 1 if they do the taping. I said, «Do you have tape I could just use myself?» The clerk replied, «Sure, you can buy the tape from us». This is shocking as this is NOT the experience at any other UPS stores I’ve gone to. This makes me NEVER want to return for other services. Poor customer service, drone-​like clerks.

Charges $ 1 to tape a box lid closed. Really?
Lucky for UPS this box was already postage prepaid otherwise I would have driven down the street and taken my business to FedEx. What a ripoff.
Good as a live person drop off location and that’s about it. Treat it like mailbox and you’ll leave happy.

Yikes. Notary services are $$$$. Next time I’ll do mobile Notary.
Also the service was extremely slow.
Plus one star because the guy was pleasant. However I suggest going here only as a last resort.

Karla is fabulous!!! A++++++++++
I was is a jam trying to get documents scanned and fax to a client in Tennessee. before 5 o’clock their time. I had a toothache and wasn’t thinking too clearly and she helped me out got the docs scanned and delivered in time. She went above and beyond the call of duty it helped save my day! Thank you so much!!!

I’ve only come here for the mailbox services so I can’t speak about the shipping but I’ll say I’ve never had issues with this branch in terms of service or lines.
Even during the holiday rush the lines to pick up my packages were ten minutes tops.
Compared to the Palo Alto locations the prices on boxes are much more reasonable.

Need shipping supplies. Forget it. $ 11.37 for a cardboard box. That was more than the cost to ship the item. This place is a gouge all the way. Found my own box.

I arrived at 5:15 pm only to find the store was closed. Please update your store hours on Unilocal

Please don’t let that one star up there fool you — they don’t even deserve that!
What a crappy place to do business. They could care less if you are a satisfied customer or not.
I brought in a package to send to my daughter in NYC for her birthday. I paid for the 3 day ship. I wrote down her address and gave it to the clerk. She typed it in and I paid over $ 40 to get it there. Well, the driver couldn’t find it and I got an exception report. The report stated that they tried to call the receiver. My daughter got no such call or notice of a missed call. Then they gave up and sent back to the UPS Store. When I picked it up, I asked about a refund, they said that if I reship with them, they’d give me a 5% discount! Really? I’m out over $ 40! For nothing. And my daughter has to wait for her late birthday present.
PLEASE DO NOT PATRONIZE THIS BUSINESS!!!

5:55pm. LACK of professional service.
–Didn’t let me know letter won’t UPS pick up until tomorrow. Discovered on receipt.
–I asked where a later drop off location would be. «There isn’t,» replied both employees. «How about within a 15 mile radius?» Shaking of heads, «No.»
–using iPhone/​Google/​UPS website I finally got through on my own to a UPS rep via phone at 6:10pm. Phone rep was able to find 1111 el Camino Real, Sunnyvale’s pick up time at 6:30pm.
–would of had a 25 – 30 minutes window to drive 3.9 miles by 6:30
–UPS Store employees didn’t even try to help… if they would just TRY there would of been a CHANCE to get envelope out today. Neither employee tried.
Store manager, I welcome your feedback.

Service here is slow, but not any worse than at the USPS. I wish that there was a UPS drop box outside, though. I don’t come here very often because I often want to just send off a prepaid package. Having to deal with making sure the store is open for that kind of service is too much of a pain. I can do the same thing with USPS and drop my package in a blue box.
Also, what is the deal with charging for box taping? Come on! It’s called customer service. If you make me feel taken care of, I’m MUCH more likely to want to be a return customer. I know tape costs money and all, but better put out a little for tape and keep customers coming in the door. Am I right?
Additionally, I wish that this store sold some simple products such as birthday cards. I guess that my general experience here is that the customer does not feel welcomed. I’ll only come here if I really, really have to. And I’m pretty sure that I won’t have to.

Steer clear of this store! The one star is solely for the purpose of writing this review.
They run a very shady business. I had a package shipped express in September 2013 andIt was never delivered. What should have been a 3 day shipment is still lost somewhere out there and this is February 2014. There is no sense of urgency to resolve the issue or make right on the manager’s part.
It has been an uphill battle to get the manager to reimburse me the shipping charges and the value of the package which was insured by the way.
Several claim forms and all attempts to recover the payment have proved ineffective. Just got off the UPS customer service now, to find out that he has received the reimbursement check from his insurance company weeks ago.
I will be calling the Police to have this squared away, this is absolutely no way to run a business. They are still one of the most unprofessional set of people I have had to deal with. Be warned!

Convenient location, but poor customer service. The girls working here seem positively angry to be there, and not totally clear on routine procedures.
Also, charging to tape up boxes is ridiculous.

I use this place to run in & run out when I need to make UPS returns for a client. Parking is always available out front and it is convenient.
Staff is nice and helpful. I’m always out quickly with a receipt.