Sterling Pool

Had a broken hot tub pump. Inspection was prompt and was quoted a pretty high price, but reasonable enough (Spa’s are expensive to own I guess). Didn’t have the part and so they ordered it. When part arrived it was the wrong part, repair guy said no problem and no extra charge, and a couple of days later the right part came in and the pump was fixed. However, after the replacement my hot tub now has a leak, and whenever I try and call Sterling I am unable to get a hold of them, or unable to get an estimate on when they can come to repair the leak.
UPDATE: Shortly after filing this review got the response I was looking for. They fixed leak for the price of parts and a minor labor charge, replaced the water in the spa and treated. Hoping the issue was a one off.

He got exactly what I did need to fix my pool solar panel, he was knowledgeable about all the details I needed to know.

Sterling has repeatedly responded to problems our hot tub encountered ranging from the heater to leaking over 6 years. They have come out very quickly and worked until the problems were resolved. It is awesome to find talented people with deep knowledge and dedication! We recommend them highly without reservation!

We buy all our pool chemicals here and always get our water tested. This independent owner operated store always has the right prescription for our pool needs. We maintain our own pool. When we needed equipment service, they handled that too. My neighbors have their monthly pool service and they can write their own review. Sorry Paul M. had a bad experience. This is not the norm.

Poor customer service and arrogant owner.
My main beef was their spa heater «service» turns out to be their guys unscrewing six screws and vacuuming out some leaves. Apparently this ten minute exercise comes at a «standard cost» of $ 145. Nice work if you can get it! When I spoke the owner and expressed my surprise at this there was absolutely no interest from him in coming to some agreement, which even if he’d waived the entire charge would only have made an ~10% dent on the bill.
The re-​plumbing they did was good in the end but partly only because I was there to stop them from moving my DE filter 6″ into a walkway. (I figured out a better, more compact way to arrange it.) The owner had the temerity to say they were doing me a favor by not charging for me having an input!
The rest of the bill contained replacement parts at a 40−150% markup over buying in a store. I was told a replacement Polaris bag would be $ 40; they’re $ 15 online.
I canceled my monthly service. Having shopped around there are plenty cheaper, and less obnoxious.

I’ve worked with this company for about three years or more. On the positive side, the owner (who is a technician, at the same time) and their chief technician are very knowledgeable and proficient. On the negative side, the owner is extremely arrogant and overbearing.
For two years the same maintenance team serviced the pool and I was very satisfied with them. Then they decided to change the crew and sent me a new hire. That guy was obviously sloppy, careless and negligent. I tried to request that they send the former team but to no avail. Things worked out for about a year until one day when, after the guy’s visit, I found that the pressure gauge on top of the filter tank had been broken. The guy wiped it out while walking by with his pole, or in some other way. It is an accident that could happen, but he should have informed his supervisor and have it replaced. Luckily, I noticed before the the pump had started and splashed water all over the place for hours (which could have happened) had I not noticed the damage.
I called the owner and requested that they send another team for maintenance. He simply scorned me and canceled the maintenance. He came however, and replaced the broken part in three minutes.
The moral: it is a company I would recommend (although their current prices are quite high), but one should not get in contentious discussions with them, because one would lose.

Sterling Pool maintains our townhome complex pool and spa. They are very knowledgeable, responsive, friendly, and do a great job cleaning and providing mechanical repairs. They are aware of County regulations and help to keep our pool and spa in compliance. They are not the cheapest, but having tried several other companies, we returned to Sterling, happy to pay a bit more for much better service than we found elsewhere (stay away from Excel Pool and Spa!!).

I’m cheap and stubborn.
So I figure, maintaining a pool? How hard can it be?
It was challenging!!! It’s not a full time job but definitely a part time job. I got a kit to test the water chemical and the pool system uses a liquid chlorinator so I have to find someone who sell liquid chlorine and that’s how I found Sterling Pool. I never seen the owner but the dude there, Ye Vang is DA MAN!!!
I’ve been having problem with my pool here and there trying to balance the water chemical. After a while, I just start bringing water over for Ye to test for me. In less than 5 mins. He got everything done and gave me a list of what I need to do. So I do exactly what he told me and the water in the pool is crystal blue (literally, it glitters!).
I used to go to OSH to buy liquid chlorine cause theirs are like much cheaper but now I’m willing to pay the extra money because I got free advice from Ye.
Thus, even though it costs more at Sterling, but Ye’s service has made a cheapskate like me become a big spender… I buy 2 cases of liquid chlorine, stabilizer and everything else.
I’m no longer cheap and I’m not (that) stubborn anymore. Thanks to Ye!

For years I had problems with the pool turning green in the middle of the summer even with a pool service company, and certainly when I took care of it on my own. About a decade ago, I talked to the folks at Sterling Pool and they suggested a change in equipment and other ideas (e.g., timing of pool pump) that has solved this problem. They are very responsive to service requests. Very happy with their service — I recommend them highly.

The heater in our hot tub went out, so we called Sterling who sent someone out the same day. The very friendly and professional serviceman did a full inspection, found the problem, gave us a quote on site, ordered the part that day, and was back two days later (as soon as the part came in) to install it. Both times the guy came he was right on time, was quick and very friendly. Highly recommend Sterling Pool Supplies & Service.

They service my POOL weekly.
Reasons to trust them:
1) Pool guy is salaried and NOT independent contractor
2) Good service so far, never had any issues

I’m a newbie when it comes to pool maintenance, but these people are the experts. The shop is small with limited supplies and parts. The bulk of their business is more than likely in servicing pools instead. This is the best way to learn the ins and outs of the business.
Both times that I walked into the store, Ye was there to greet me. He had answered my questions when I walked in the first time, and he was there to answer my questions the second time. Give him a pool symptom, and he’ll give you a diagnosis. If he can’t solve your problem at the store, he or one of his guys can make a service call.
Often times, dedicated employees help to make a business successful. Ye is such an employee. He’s there Monday — Saturday, so if you have a question about your pool, go see him. He gets to have a day off on Sunday, when the store is closed.

Great shop. Yes it is small and does not have a lot of toys and such. But if you need supplies, parts, or service they are excellent. I went in once, bought an incorrect gasket and messed it up when I installed it. I came back later to get the right one and not only did he personally make sure I got the right one that time, he did not charge me for it. Their parts and chemicals are significantly cheaper than Leslie’s too. They service polaris sweeps for no labor as well (looked great too). Very happy. Sort of a mom and pop pool supply alternative.