Chase Bank

Avoid !?! Incompetent, unfriendly manager and staff. Refused to withdraw $ 60 dollars from my Schwabb checking account even I have money there and even I am client of Chase and have Chase credit card. I am looking forward to cancel my checking account with Chase.

People here are really snappy n harsh I didnt see your typical professional friendly personality that I’ve seen at other banks

Chase put a voucher in to my mail box saying I could have up to $ 500 if I open an account, and transfer my money there etc. So I went to this branch this morning.
I am Asian, and my full name appears in passport as SURNAME GIVEN-​NAME. This is a typical naming custom in many countries like China, Japan etc. However, when I notified the banker, it seemed to be a totally new concept to him. He called somebody to ask if it is OK to put my «last name before first name as in the passport».
He then told me I couldn’t open a bank account at Chase because of my name. I was so shocked.
I already had a Citibank account, and I have lived in Italy and the UK before. I opened bank accounts several times, and I never have problem with my naming order before. I tried to explain to the banker, he said although he understood what I had said because he was from NEPAL, but he could not let me open account there.
I tried to show him my US Visa which showed my surname and given name. But the banker said it didn’t matter because I used my passport as my primary ID. But Chase was very strict, and I needed to find other banks to open accounts.
The way he talked to me and what he said made me feel like Chase is very arrogant. It’s fine, I already have an account with Citibank, I can live without Chase. No big deal.

Just walked in to ask for a safe walk although no costumer ahead, I had to wait for a long time. Eventually someone showed up and right away told me they dont have any (because it is a free offer?) their costumer service is by far worse than other chase branches

Chase sent me a long letter about one of its products. There are three main problems with his conduct:
(1) The letter is 5 pages long (too long). 1 page would be acceptable.
(2) The letter is a pain to read; for instance, it uses smaller than 12 point font.
(3) The letter came as a paper letter, rather than an email. Relatedly, Chase’s secure email system is kludgy. Normal email would work better.

Stay away from Chase Bank! They use shady business practices that randomly discriminate against certain customers. Search online and see. I would never have believed it. I did have a fine relationship with a credit card for 19 years, but then suddenly they decided they didn’t believe I was a U.S. citizen. Honestly, they must have known this was not an issue. They have all these data bases they can consult and they know who their customers are.
As for why, I can only speculate that this is an overreaction or a move to placate government regulators who have accused Chase of helping money launderers. In this case, they had plenty of info to know that was not an issue with me. They demanded I give them authorization for a THIRD PARTY OUTSIDE COMPANY to verify my citizenship and identity. This is a huge danger in opening me up to i.d. theft. They were very disingenuous about this. They asked also for a W-​9 form which is meant for situation where they would be paying out interest. My account was not interest bearing. I had both a checking account and a credit card.
So keep in mind, there are lots of other places to bank. Good luck if you go to Chase. There’s just no reason to mess with them. They are hugely bureaucratic more than the other monster banks. Use one of the others, or use a smaller bank or credit union. You may save yourself some grief and annoyance. Forewarned is forearmed.
I’m not saying this is other than my experience, but it was a very distasteful one.

J.P. Morgan Chase was slammed with a $ 13 billion fine for dirty gaming with securities a few months ago. Recently, J.P. Morgan Chase resurfaced with a $ 310 million fine for dirty foreign currency manipulations. I already closed my account with the bank a while ago because Chase does not have any interest in creating a relationship with customers. I am happy I did it because I won’t let a group of shrewd speculators use my money to finance their unethical behavior masterplan around the world. Based on the facts that are in the face of everybody, I don’t think I need to say more. I’ll just add that I closed my account … what are you waiting for?

My bank from my first day in U.S.
I’m pretty happy with them. Always helpful and have a great people working there.
Special thanks to Anju Paul. She is doing great job!
Thanks, guys!

Ever hear in the news about Chase locations with new atms that allow you to pull out money other then in 20s? Well this is one of those locations. Bare in mind they’re located inside only.

Got my foreign currency here the other day… Available for no additional fee, in two business days. While I’m really not the biggest fan of Chase in general, this is easily the best branch I’ve found in the area. They’re always super friendly when I come in, and quick to resolve issues. And the building is so pretty!

I was feeling a little off before, but I feel much better about this particular Chase now. I noticed a $ 25 charge on my account this morning with a note stating that because I didn’t have an average daily balance of $ 15,000, I could be charged this $ 25 monthly. Considering I’ve had my account for years, I was a little baffled.
I admit to going in a little pissed and telling the personal banker that I wanted to speak to someone about a $ 25 charge in a bit of a gruff manner. He found the source of the problem, reversed the charge, made a deposit for me, and had me on my way in less than 10 minutes on a busy Friday afternoon, all with a very friendly attitude and a smile. He also assured me that any time I had a problem to come to the bank because they wanted to make sure I was taken care of. It’s instances like these that remind me why I like and/​or do business with certain vendors. Thanks for fixing my account.

It’s OK but not great. I like credit unions better now. These banks have nice people there but they aren’t designed to help you.

If you just wanna deposit money into your accounts or use the ATM’s then this branch is fine. Tellers are A-​OK. But if you have some sort of other business with these guys take your money and run. They have a bad habit of nagging you with unstoppable phone calls. If I want info I will contact you not the other way around. I am a hairs edge away from removing ALL of my money from Chase altogether. Leave me alone.

I like this bank… no complaints whatsoever… I like this bank than the former which is Washington Mutual when it comes to customer service. parking is easy. i like the ATM. no need for envelopes yay!!! hahaha simple pleasure indeed.

Wow, I am really surprised by the ratings. Lol. But I do think that my needs may be different from others. My goals are just to deposit checks, get cash, and occasionally write a money order or transfer money to my non-​Chase accounts.
I have been a customer here for a long time, about 4 years, so I have watched this place change from a WaMu to a chase. On the plus side
1. Most of the employees were retained
2. ATMs have improved significantly
What i like the best about this bank are the people that work here. Here is one guy in particular (I am not sure, since I never really looked at his tag, if he is a manager, but he has been there many years) and he is always helpful. I have never really had a bad experience that can be attributed to any of the tellers. I especially like that they never try to sell me anything and always have rolls of quarters (lol for my laundry), that I ask for. My only complaint is that the lines are long particular on Fridays and Saturdays.

Review for teller service only (I like to commend good customer service, because I know how hard that job can be!). I don’t have an account with Chase, but I do have to go there fairly regularly.
The tellers here are super nice, helpful, and prompt. Lines on Saturdays, when it’s open 9 am — 4 pm, are not bad in my experience. Some of the guy tellers are kinda cute too. I won’t complain about that!
I just find the blue lighting outside at night kind of hilarious though, because it sort of looks like it wants to be a dance club, not a bank. :) Apparently this affliction is not limited to the bars in MV.

This place has gone downhill since Chase took over. I just looked at my previous 5-​star review of when this place used to be WaMu. Everything I liked about WaMu is now gone. They redid some of their interior. I loved the old interior. Their ATMs have a blue glow at night. Their bank slips are different and a bit confusing. There was longer wait lines when I was there.
Being fed up with Chase, I decided to close my accounts. I moved to a credit union. When closing my accounts, the best the Chase banker could offer me to stay was free wire transfers! Free Wire Transfer? REALLY?

Chase is a good bank. Not a great one, but not that bad too. This branch though is just OK. It sometimes has long lines while the other staffs are just talking. Professional isn’t it? I like the manager though, a friendly guy.
I rarely go inside because I just use the ATM. I like the new system, it makes the transaction faster.

Came in early Saturday morning to cash out some coins. Yey for $ 40 worth. Easy transaction and no line at 9:45a! Came in today for deposit a few checks. I like the new deposit slips. I rarely go inside, but they seem bigger then the old ones. I am lucky again with no line and how rare this is at Noon on a week day.
Over All: Great service and easy transactions.

My bank for something like 10 years. Fantastic. Well, maybe not fantastic, but they screw you over much less than BofA or Wells Fargo.
I’d love to give 5 stars, but…
subtract ¹⁄₃ of a star because the building is on an odd diagonal bias to the street. This doesn’t sound like much but I find it very disorienting.
subtract ¹⁄₃ of a star because the parking lot is suspiciously large. Are they planning a swap meet or something?
subtract ¹⁄₃ of a star because it’s pretty close to a busy bus stop and those people creep my shit out. Go ahead and pretend you don’t feel the same way.