Reliable Taxi

Probably the worst taxi service ever. The app makes it a little better because now I can tell exactly were my cab is. This has to have the weirdest and craziest drivers.

They Never are Reliable. Wait times a never what they say and how do you not have cabs ready at 6 am when that’s when people have to go to work. They are the worst cab company here in CI. I get up early enough and call 45 minutes before to catch train and there are no cabs available till 630. What is that. Why are you called Reliable for.

I would love to rate them on their service, however, I was never able to use their service since they do not believe in answering their telephone. They should consider changing their name to Not Very Reliable Taxi.

Dispatcher @ Reliable after not answering the phone for 20 minutes proceeds to lecture me about how there is no point in complaining because they are so busy. Then tells me I’m so close to their office I should have walked to them. Dude — I’m complaining because YOU ARE A TERRIBLE DISPATCHER. If you can’t handle the basic initial interaction of your job i.e., picking up the phone, and then lash out at your paying customers you clearly don’t understand your job description. All you had to say was I know — we are super busy, sorry for the wait — and that would have been fine. So here’s wishing you a painful rectal rash for valentines weekend.

So terrible!!! I asked for a cab to the airport — checked traffic and asked him to take the Triborough and he refused. Showed him traffic was lighter and he proceeded to the Whitestone anyway. Then I get called by a different driver yelling at me that I got in the wrong taxi (they dispatched two) and my driver decided he had to pull over to get to the bottom of it (already on the way to the airport). Lastly, we got to the airport and he missed the departure area all together. We had to jump out and cross the exit lanes to walk back and into the baggage area to run up to our gates. Unbelievable.

Occasionally, I need to get a cab to an airport, and, since I live in Mt. Vernon, I have used Reliable Taxi (because they’re located in Mt. Vernon). I got to them just because they were local, and I figured, why not. I’ve used them 3 times over the past number of months.
Fact is, they are very reliable. I call the night before, and, this last time, I got a call back within an hour of my making the reservation, from the driver, asking me to verify the specifics of the reservation. He told me his name, and that he’d arrive 15 minutes before the request.
He arrived 15 minutes before, as promised, and was perfectly professional and efficient.
It’s just a taxi ride, but it was exactly what I needed, when I needed it. They live up to their name, and I no longer worry about whether or not the driver will find my house or show up on time.

Called this company and was downstairs within 3 – 5 minutes. I’m from NYC, uptown specifically, and when we call a cab and are told 3 minutes we know to be downstairs right away and they’re usually there waiting. I never knew it was customary to call a taxi while standing outside in the cold but apparently that’s what you need to do with this company.
Adding insult to injury knowing that cabs aren’t cruising the streets like they are in NYC, the dispatcher was rude, condescending and before hanging up told us to call another company. So incredibly rude. Reliable? I think not.