Pet Emergency Center

This place should be shutdown and the receptionists make me sick with their customer service! My SENIOR dog was going to die if he did not get attention he needed needless to say they turned him away. They were extremely rude and kicked us out after they refused to help us at in such distress.
Bottom line if your dog has little time don’t go to «Pet Emergency Center» they will waste your time even if your pet is about to die, go to Highland instead. Highland saved our dog.

Our dog had a large cut on her leg so we rushed her here late at night to get it looked at and stitched. The vet comes in to look at her and asks us what we wanted her to do. We should have left after that but her leg looked pretty bad so we told her we thought she needed stitches, but I’m not the vet here… She should be telling US what she thinks she should do. Anyways, she recommends that we knock her out and look in the wound to make sure nothing is lodged up there. So she knocks her out and about an hour later comes out (with a mouthful of food) and shoes us a picture of our dogs leg. She says everything looks fine and that she is going to go give her a shot to wake her up. 20 mins later our dog comes walking out in a cone drooling everywhere. I ask her if it’s normal, and she answers, once again still eating and says «um I’m not sure. I can give her a shot for nausea?» At this point it’s 1:00am and I’m ready to leave. We pay $ 480 only to realize our dog hasn’t even been stitched up. She said she didn’t think she needed them, even though you could see into her muscle!!! So we decided to just leave and take her to our regular vet, the smokey point animal hospital, the next day when they opened. After getting her into a vet that actually knows what to do, he couldn’t believe they didn’t stitch her! So he only charged $ 100 to do TWELVE stitches. I would like my money back! They didn’t do anything and were so unprofessional! Do not recommend at all!

I would rather drive an extra 30 minutes to go to a BETTER emergency hospital than this dump in Mount Vernon. Unprofessional doctors, unknowledgeable assistants/​techs. One bad experience is all it takes, guys. The doctor comes into the exam room in SANDALS. I don’t care if it’s 11pm at night, you’re a DOCTOR, dress like one. Every other sentence was «ya know what I mean?» I agreed to an ultrasound as I wanted to do everything for my dog. Shaved my dog without warning, razor burns all over his abdomen, and I can heard my dog fighting back as they restrained him (what dog wouldn’t?), and I hear a SLAP. I know the sound of a hand hitting my dog and that’s exactly what they did behind closed doors. No one hits my dog, ever. EVER. I hope you know your little doors are not sound proof and I can hear you talk, I can hear you swear, and I can absolutely hear you HITTING my dog.
I will NEVER recommend, and never have ever since this experience, this hospital to anyone and I will drive the extra 30 minutes to go to a better emergency clinic with a professional staff.

This is the best emergency clinic I have ever been to. Every member of the staff has been wonderful to my family. My dog was sick with congestive heart failure and Dr. Henderson couldn’t have been nicer, more understanding, and sympathetic to my budget situation due to many recent trips to our regular vet. She did everything to make it as cost effective as possible for me. We just had to go back in there last night and I maintain my five star rating of this place. Sure, it’s an emergency clinic so anyone who doesn’t realize that the office visit and other services will cost more may be new to being pet parents? Any emergency clinic will cost more than your regular vet, period.
I highly recommend this emergency clinic. Hopefully you will never have to use it, but if you do, this is the place to go.

Came in with a friend whose 6 mo old Pomeranian had broken her leg after she made a leap of faith. The female vet who saw her was kind, comforting, clear, and prompt. They took care of her immediately and placed a very nice splint on her. They initially gave us a high estimate and told us it would likely be less; indeed, it was a lot less. They provided us with a cute little personalized wrap to use when she needs to go outside to potty. All is well and we’ll still make it home in time for dinner.

In and out with X-​rays and meds within 90 minutes. Received great care from the staff and they gave us very thorough instructions for at home care. Hopefully our dog won’t have any more medical emergencies, but if she does, I won’t hesitate to bring her back here! Cost a little more than a typical vet visit for us, and my dog received X-​rays, two injections, and take home medications and food.

Brought our dog here after she got into some rat poison on the 4^th of July — staff was extremely helpful and got her into care immediately. We were on our way in under 30 minutes, and were given very thorough instructions for follow-​up care and what to do if anything went wrong that night
We also received a call from the emergency center the next day, checking on the health of our puppy
We are very appreciative of the staff and their help, we had as good of an experience as we could have hoped for and they got our dog healthy much faster than we anticipated. Thank you!

If I could give this facility less stars, I would. I work with animals, volunteer my time caring for them, and am the parent to many of them, so I would like to consider myself knowledgable in this area. I have dealt with this clinic twice and each time has left me feeling sicker than my poor ill fur baby. They are absolutely rude, cold, callus and are only in it for the money. It cost me over $ 700 to have bloodwork, induce vomiting, give sub-​q fluids and administer a dose of «pepcid» for pups. Their diagnosis was inaccurate and cost me time, my patience, much more money than was necessary and at times, my dignity. They refused to give my sick dog treatment until payment was administered, which required me driving 1 hour total to retrieve my wallet from my job where I had accidentally left it the night before. I have seen my animals through amputations, enuclations, broken bones, and other ailments which cost me far less and treated with far more care. I could go on and on about how disgusted I am by this place, but the bottom line is TAKE YOUR PET ELSEWHERE.

I would certainly NOT take my dog back here for care. We read the poor reviews before heading there, but there really weren’t many options in this area for a 24 hour vet. My dog had a few porcupine quills in his face and his paw that we could not get out ourselves. We came in here in the middle of the night and they greeted us warmly, said that it could have been way worse and that it should be easy and quick to get the quills out.
We met with the vet, Evelyn Wilson, and she quoted me $ 350 for an easy procedure! I questioned the quote she had given me and asked what all the charges were and if they were all necessary. Apparently she took my shock and inquiry of the charges as me declining service. She left supposedly getting me a more accurate quote for my smaller dog (she quoted antibiotics for a large dog). The vet’s assistant returned with an adjusted quote, but then went right over to my dog and started pulling out the quills without me signing a thing. It startled me and my pooch to say the least! She got out most of the quills, which I was actually happy about… as I didn’t want to pay $ 350 for an easy procedure. Then the vet came in aggressively, I’m not quite sure what she was thinking at this point… she seemed very upset that her assistant had taken the quills out so easily or still angry that I had ‘declined’ service. In any case lurched angrily at my dog pulling out the rest of the quills and making my dog scream in pain. I was clearly confused and very upset at what was going on. Happy that I didn’t have to pay the original quote and that the quills were out of but very upset at the angry/​aggressive behavior of the vet. She later apologized to me for everything, saying that 3 or 4 people tonight declined vet treatments and that they just want to do what is best for our pets. Why should anyone else’s declining of service affect how she treats me and my pet? I’m not sure. Clearly she is very unprofessional and I would certainly NOT take my pet here ever again unless its really necessary.
You can also hear all the conversations of the staff from the exam rooms and the vet certainly wasn’t a friendly lady. Once all the quills were out I had to ask about the medication and how to give it to my dog. All in all, VERY unprofessional and unlike any vet experience I have ever had.
On the flip side the receptionist was very friendly, welcoming and helpful. The vet assistant, although she surprised me, saved me quite a bit of money in the end so I am appreciative of her as well. In the end I paid for just the $ 97 visit and the antibiotics.

I really don’t want another person getting robbed, or another animal getting the awful/​unnecessary treatment they gave to my Lady. If I have to, I’ll stand on the sidewalk in front of the emergency room with a huge sign warning people. Why should we be paying the Pet Emergency Center money when we have to pay our own vets MORE MONEY to fix what the PET ER did? This is madness!
I am so pleased to hear that people have had good experiences here, but unfortunately for a lot of us we did not

If you genuinely care about your animal’s safety and well-​being, then you will NOT visit this establishment. This «hospital» does not deserve to see another dime, for they are not caring for your pet but only causing further injuries. Justice should be served to these people who so carelessly caused pain and suffering among innocent animals. Shut this place down! Spread the word!

Avoid at all costs! This place is a scam and they should be shut down.

This place will be shut down, it’s a complete scam and completely dangerous to take your pets here. AVOID AT ALL COSTS!

They should be closed down, terrible vet! I had to give at least one star or I couldn’t post!

I’ll give them two stars because the place was clean and the receptionist was polite.
The Dr. was very rough with our pet who was obviously injured and in pain. He came across as very unconcerned, inconsiderate and impersonal. He did explain what he saw on the x-​rays and what the initial plan was. The «minimum deposit», as they called it, was in fact the full amount listed on the estimate. Dr. called to say that the surgery «took longer then planned» but never mentioned that it was going to cost double and seemed to think that we would just assume so because of the mention of a short time frame and extra medications.
Since they are only open during off-​business hours, we could not get to or call our bank to make arrangements for the rest of the funds. The only option they offered was to pay it in full before three days or straight to collections. The attitude was essentially «Well it could have been more, but it wasn’t» which struck me as rude and condesending. Simply put, they took advantage of us because they could and we will not be going there again.