Blade RV Center

Just a «heads up» to RV owners needing repairs in the state of Washington — below is a recap of our recent experience in August 2015 between Walt Blade Chevrolet & RV Service and our attempts to resolve it through Washington’s Better Business Bureau.
OUR FINAL RESPONSE To :

Subject: Re: You have a New Message from BBB Serving Alaska, Oregon & Western W ashington Complaint #10 946 518
Date: Wed, Dec 02, 2015 07:23 PM
It is with regret that WA state’s better business bureau closes its files and cannot pursue what we consider to have been a «scam» from the get go — an inflated invoice with overcharges approximating 50% — which occurred between Walt Blade and us, an out-​of-​state customer who I’m sure they figured would never find out. But we did find out; and when we questioned them Tom Hummell the Service Manager did acknowledge the overcharges immediately and did refund us a check for $ 1744.42 immediately probably in the hopes that we would be «satisfied». And no one was able to give a rational explanation as to how/​why we were verbally quoted the overcharge estimate of $ 3900 from the get go! if in fact it was a «system glitch» according to Tom Hummell.
Well we are not satisfied that their poor if not unlawful business practice of overcharging their customers cannot be reprimanded by the state of Washington; and we are doubly upset that the parts and service they provided was apparently not under warranty. Under no circumstances should we have had to replace what they installed within a 90-​day time period, in order to access an area of concern that was diagnosed by them but not attended to.

Went to Blade RV after having yet another bad customer service experience at Camping World (Burlington, WA). Done with Camping World. I just needed a few parts but unsure of what those parts were I needed someone to take one minute and look at the part and make an identification. A minute was too much for Camping World and the wait was ridiculous. Wayne Sewell (RV Parts Consultant) at Blade RV looked at the parts in question and made the sale — I was in and out in about 10 minutes. Very happy with Wayne for the parts!
After that positive experience I brought a rig in for a few minor repairs. Somehow communications became disjointed and there was a bit of the drama when we came to pick up the rig which wouldn’t have happened if there had been better communication between the service people and the check out people. Also I was surprised to find there was no emergency contact number posted and available for Blade RV so trying to take care of an issue on the lot after hours and after the gates had closed was an unnecessary hassle.
But for the confusion and resulting unnecessary hassle and personal scheduling issues and missed meeting, etc. that resulted from that my experience would be in the 4 realm. I’ll for sure go back for parts/​accessories. I’m not so sure about the service right now but will revise this post as my experiences with Blade RV continue.