Prospect Avenue Cleaners

I gave Jung at Prospect Avenue Cleaners 3 different chances and gave her way too much benefit of the doubt. She is a seemingly sweet woman with a great memory, but after consistently now ruining several pieces of designer clothing I must warn others of her and the way she handled it.
I recently moved back to MP from the city and found her dry cleaner as it is close to my home by Keefers pharmacy off Main and NW Highway.
The first time I brought her a few things; some Gucci T shirts I don’t wash myself, a suit and a white dress shirt. I told her, to please not use heat on anything because everything was tailored and the whole reason I am paying for dry cleaning is to preserve the pieces of clothing. She agreed and even wrote it on my ticket so I was pretty confident.
I picked up my items and she had them ready on time, but the white dress shirt had more stains on it than when I dropped it off. I thought it was a one time thing so I gave her another chance. She offered to redo the shirt for me no charge so she did. I left her 2 pairs of jeans and some more shirts to clean, and again specified no heat.
I came back to pick up my things and was in a rush so I grabbed them, paid and went home. When I got home, one of the pairs of jeans was so shrunken that I couldn’t even fit one leg through, and they had been pressed (like dress pants with a crease). Also, another shirt that I brought in to have dry cleaned, that didn’t even have a stain on it, had a huge stain on the front. I was upset but figured I would take them back again and she would fix it.
I went back a few days later and she completely denied that she had ever even taken those items. I showed her a hand written list I had made and the receipt she had given me and said that they don’t press jeans there with a crease so that I must have gone to a different cleaners. She also said that I must have stained the shirt myself and she was tired of redoing my clothes. I told her if she checked her work I wouldn’t need to keep bringing things back.
In the end she blatantly lied to my face and said that she never see those jeans and the shirt that she ruined. She kept saying «haha you so funny, you so funny» it was pretty insulting. I told her if she could just even apologize, take accountability and try to fix the items that I would pretend it all never happened, but she chose to lie and that is what prompted me to leave this review.
If you have anything valuable, DO NOT trust it to Jung Kim of Prospect Avenue Cleaners as she will take no accountability for her work and will resort to lying when confronted.

I was a little worried after I read the previous review, especially because I had already dropped off my clothes, but was pleasantly surprised with the pickup. When I first dropped them off, I asked for a price quote, only because I hate being surprised or over-​charged. She quoted me $ 5.00 for dry cleaning of blouses and sweaters, which I thought was reasonable. The dresses were $ 12, which I thought was overpriced, so I just left blouses and 2 shirts to be pressed for $ 2.00 a piece. She remembered me when I walked in, she has such a photographic memory!!! All my items loooked great– she even put tissue paper on the hangers so that they would not stretch out the shoulders. I was very pleased!