C&C Myers Heating and A/C

I want to take time to tell anyone who reads this what an unbelievably wonderful experience i had with C & C… about 3 weeks ago… i had friends staying at my place and the night before they left… they called to say that water was pouring out from under the ref and the wall… i am 1000 miles away… called water co to come and turn off water… and a handyman at 8:30 at night to come to look at situation… he had to cut wall out when he figured out it was not the ref… and that it was the AC airhandler… anyway…i had just had a service… but naturally the service tech does not have xray vision… the unit which is 10 years old was improperly installed and had been having ongoing flooding and water damage on and off for a very long time… they came right away and repaired the prob according to code… and even reimbursed me for the money i had to pay the handyman to try to figure out what was going on… how many businesses would do something like this today… nothing but goodwill on their part… and they didn’t have to go the extra mile… thank you Tim Myers

We have used C&C Myers Heating and A/​C a few times in various apartments we lived in where our landlord would not address our concerns. The professionalism of their staff, quick response times and thoroughness of the technicians have kept us a loyal customer. Now that we have bought a house, we are looking forward to continuing to rely on C&C Myers with all of our HVAC needs!

In an attempt to write an honest and meaningful review I will first point out that the technicians I have dealt with (back when I lived at the property that I now rent) were very friendly, knowledgeable, and helpful.
My beef is with the front office. It has normally been a huge challenge to get a service scheduled. I now live out of state and rent my property. As such, I like to have a semi-​annual preventative maintenance and inspection done on the system. On two occasions I have been assured that a service would be scheduled with my property manager (I now live out of state), and nothing ever happens. A followup call to check the status reveals that they have no record that I ever even requested a service in the first place. Additionally, I have been double billed on two occasions. The first time it was cleared up easily and not a significant issue. The second time it took over a month of back and forth calls with multiple people, even to the point where I emailed in a signed receipt and bank statement to prove to them that the bill had already been paid in full and on time.
If this company could get the customer service/​scheduling/​billing in order it would be a worthwhile service provider. Until then, I’ve decided to take my business elsewhere.

C&C Myers Heating and A/​C should receive zero/​negative stars. One of the worst businesses I’ve dealt with ever. I enjoy writing strong revives and loathe these types. But, it needs to happen.
Long story short, my family and I just moved to Mount Pleasant from New England on a Friday, only to discover the AC in our new home was not working. Heat index all week had been over 100, and the house was a thick 92 degrees when we moved in. A technician, Dave, came out that night to assess, and he determined the compressor on our 3 year old unit needed to be replaced. He said it would cost either (a) $ 2700 for a bundled «Bronze» package to replace the compressor and do a bunch of other stuff or (b) $ 4200 to replace the entire AC unit. We discussed the fact that we had a home warranty policy, and he said he’d dealt with the specific warranty company «many» times and would process all the preauthorization stuff for option first thing Monday morning and get us up and running by later that day. Not only did he not call at all on Monday, he never responded to attempts to reach him to get an update.
After getting the runaround with the main office later that afternoon, we finally were informed that the company does not deal with warranty companies and were not sure what their technician, Dave, was talking about when he discussed this with me several days earlier. They said they would do the work only if we paid out of pocket to replace the $ 4200 unit. They hadn’t even called Carrier to inquire about replacing the compressor and doing that Bronze package they’re hocking. Didn’t even offer to make that call.
In the end, our realtor scrambled to get another company out to see us later that afternoon, who said the fix was easy and that the compressor was available in North Charleston and covered by the manufacturer… and could be replaced at a very small fraction of the cost.
Bottom line, my goodness, avoid C&C Myers at all costs. Whether it’s incompetence or exploitation, it shouldn’t matter. The entire operation seems to target the lowest common denominator to fleece people for unnecessary work and use classic bait-​and-​switch techniques.

Bottom line up front: These guys can be counted on to follow through on solving a tough air conditioning problem! They have my highest recommendation!
A few months ago we were having trouble with our upstairs AC, a brand-​name unit that was just 3 years old. The unit would keep cutting out every other day or so, leaving us hot and frustrated. Even though parts were under warranty, labor was not, and could potentially be a very expensive fix. When a rival company looked at the unit and offered no explanation for the problem, we called C&C Myers. They did an extensive check of the unit and thought they had a solution. We agreed to a price for the fix and they promised to have it running properly, so we had the initial work done. Unfortunately, the fix was not successful. but true to their word, C&C Myers promised to stick with alternative fixes, free of further charges. Unfortunately the fix was elusive – a bad wiring harness – and it took several parts changes and many extra man hours to finally finish the job. Much to our relief, C&C Myers followed through with a successful result – our upstairs has never felt better! It’s been a month and there has been no further issues.
We eventually were working with Tim Myers himself, but we really can’t say enough about how great his entire staff has been. Both his technicians and schedulers have been nothing but professional and understanding of our plight… we were quite impressed. If you have any questions about my experience with C&C Myers, please contact me at
. Sincerely, J. Terry, Mount Pleasant, SC

This morning the owner of Myers Heating & AC called me and we discussed my experience with his company. He had taken my review and met with the service technicians and discussed with them what they should have done better on my service call. I was very impressed by the high level of professionalism the owner expects from his employees.
After talking with the owner, I am of the opinion that my earlier experience with his company is not indicative of the true profile of his company’s attitude and dedication to excellent customer service.
Because the owner took my comments on my previous post and used it as a coaching and teaching platform with his employees and knowing how much the owner values customer service, I hereby recommend this service company.
At some point in time, all companies will make a mistake and fall short in customer service. The real measurement of a company is how they respond and correct the issue. Myers gets a A+.
I recommend this company.