Littman Brothers Lighting

My wife and I recently were in the market for a new porch light. We went to Home Depot and Menards who basically had the same old cheaply made lighting fixtures. We decided that we wanted something more up scale and something that was not your typical cookie-​cutter product. We decided to check out Littman Brothers lighting in Morton Grove on Dempster across from Notre Dame High School. Much to our surprise they had some fantastic selections and ideas that we were in the market for. Good quality, excellent service and they even recommended an installer an electrician in Morton Grove. All in all we were very pleased with our purchase and the service that we received from Dawn. If you are looking for quality check out Littman Brothers you will receive one-​on-​one service with people that know what they’re talking about. It was well worth the few extra bucks we spent to get the product that we are really happy with. Well worth the trip. We definitely will be repeat customers.

They have an unbelievable selection and competitive prices. Ever since their store consolidated to one «high-​end» location, I believe their level of service sky-​rocketed. Thank you Littman Bros for brightening up my day (literally & figuratively).

Along with their competitive pricing, Littman Bros of MG provides great consulting. Dawn and Steve were both incredibly helpful as I tried to figure out which fixtures would work for our kitchen remodeling job and new deck, including undercabinet/​upper cabinet lighting and indoor/​outdoor fans. Dawn’s technical understanding of lighting was also a huge benefit. A+ and many thanks!

I went there once to get help finding a shade for a light fixture. The woman was rude, continuously interrupted me, and couldn’t get me out of the door fast enough. No problem, lady! I won’t be back.

Don’t ever give this owner lady the time of day. She was extremely rude on the phone. My aunt died unexpectedly and had an order for over $ 800 worth of fixtures. We obsivously didn’t need the order to come in seeing that she is no longer alive and this woman has the nerve to keep 30% of the what my aunt paid. She is keeping it because «the company charges me to send it back.» I asked her to call the company and she said «NO!» I understand keeping 30% when you change your mind on an order you placed, but my aunt did not choose to die, and this owner has no heart or compassion as was shown with the phone call. Don’t buy from her and you bet you I will be writing to your corporate headquarters!

Sales woman was rude and bizarre. Wasted my time.

I have been going to Littman Brothers for years and years. Dawn is so helpful and takes time to answer questions and is a pleasure to work with.

I haven’t been in here for a decade and when I tried to stop in Christmas Eve, I saw they’re on a well deserved vacation. I first met Dawn in the early 90’s and I still have a Casablanca Fan I got from them in ’92, (first year for a comfort touch remote) that’s going strong. (it has traveled with me when I’ve moved 3 times in the last 21 years)
At that time, this was one of four Littman Brothers locations and Dawn was always sweet to her customers. Dawn has owned this location since 2000 and her knowledge on lighting and ceiling fans is something to marvel over.
I will be stopping back in to this location again when in the area. If you want a sweet heart of a deal, I’d suggest you give Dawn your business. They used to have the best electrician for installs and repair… now where did his number go? ;-)

«You were so annoying.»
Yup, that was the reason Dawn said she gave me a good price on three ceiling fans and switches. She made is seem like she was doing us a favor, and had sold me her products at a loss, because, well, I was «annoying.»
Yeah, right.
She sold me a couple accessory switches at cost, to get a deal with solid margin overall done. It’s done all the time.
During the sales process, Dawn couldn’t have been nicer. In fact, we really enjoyed our experience, and told ourselves that we should support more local small businesses in the future.
«If you have any problems, my name is Dawn and you know just where to find me, I’ve been here for 20 years.»
Well, we had a problem, and suddenly, Dawn wasn’t so friendly.
«Our return policy is 10 days, but I’ll make an exception.»
It had been about 14 days, and wow, how gracious of you. And what a gracious return policy for an unopened, unused item.
When we got to the store to exchange just a switch, we couldn’t even get a straight answer on how much anything costs – good luck finding a price tag on anything at Littman Brothers. The prices we were quoted the last time we were in the store had suddenly changed, and Dawn made it seem like she was doing us a favor in the first place.
«You were so annoying.»
Remember, that’s why Dawn gave us a good price, like we forced her to do something. It’s funny she didn’t mention how annoying we were as she rang us up for over $ 1500 worth of her products.
«You were so annoying.»
She told me, and then after I looked at her incredulously, she claimed she was joking. I knew it wasn’t a joke, she soon apologized and I honestly tried to let it go. But Dawn couldn’t.
«Do you work with customers?» Dawn asked, implying that anyone who works with customers finds them annoying.
Yes, and never in a million years would I tell them they were annoying.
After I was handed my receipt and walked towards the door, I realized I had been given wrong paperwork. «You don’t understand how annoying they were,» she told her associate thinking I had left the store. The truth about how Dawn feels about her customers was out for sure now.
If you decide to shop at Littman Brothers of Morton Grove, I would recommend «annoying» Dawn. And by annoying her, I just mean negotiate respectfully, like we did. You know this place doesn’t have price tags for a reason. If you are a savvy consumer you’ll get a better price, but they’ll try to rip off as many as they can who take the first price they offer. So be «annoying,» you’ll save money.
Me? I’ll annoy someone else with our business in the future.

Have purchased fans and light fixtures from Littman several times in the past few years. Their knowledge and service has been outstanding and their pricing has always been very good for the quality products they carry. Highly recommend them especially for good advice.