XFINITY Store

Review for xfinity Internet :
Honestly, I’ve never experienced an Internet as horrible as this one. The connection drops at least once an hour and makes Web surfing, emailing, gaming and streaming (can’t even get our direcTV to connect to it) a never ending hassle. Want to download music? Forget about it. I will be cancelling and trying to find something more reliable asap. You’d think with the advertising everywhere in the the area that the service would be better. If you choose them, good luck to you. I sincerely hope you have a better experience.

Despite my temptation to write reviews which counter the prevalent opinion, there’s no two ways about it when it comes to Comcast: you’re going to have a frustrating experience because they have a monopoly and virtually no incentive to go beyond the most basic customer service.
So why am I writing this review? For two reasons: 1. I’ve had a lifetime supply of dealing with this particular branch, so I have a few tips. 2. A friendly reminder that no matter what frustration you might face, it’s not the employees’ fault (they need a job like any of us, and if I had to guess, they’re not big Comcast fans either).
When dealing with this location, you will likely face long wait times if you go anytime after 4:00pm on a weekday and anytime on the weekends. If you are able, by any stretch of the imagination, to go in the early afternoon (2:00pm), you will hopefully have a quicker, more convenient experience. And as I alluded to above, remember that these men and women are just doing the best they can with a company that cares terribly little about its customers. It’s not their fault, so don’t lose your cool with them (I’ve been to this location 5 or 6 times and almost every time, there’s someone flipping out — don’t be that person).
Lastly, a few helpful tips: the self-​installation of the boxes is fairly straightforward, so picking up the equipment at this store and doing it yourself will save you the installation fees! Also, do yourself a favor and buy your own wi-​fi router. A good router will cost $ 100 or less, which means it’ll pay for itself within a year (I think Comcast charges you a $ 9/​month rental fee for theirs). Good luck!

Comcast’s customer service is terrible, they’re expensive compared to other providers, their interface is antiquated, internet speeds are slow, and their on-​demand features always freeze inexplicably. DirecTV installers are coming on Monday to switch our cable. Unfortunately, we’re stuck with Comcast until this area gets ANY other internet provider but Comcast and then we’re definitely switching the moment the opportunity arises. I don’t care if the new provider is way more expensive. Did I mention that I HATE COMCAST? If I could give them less than 1 star, I definitely would. AVOID THEM.

COMCAST can SUCK IT… I HATE your cable and internet service… HATE your customer service… HATE the fact that I’ve had to take time out of my day to drive to Sabraton and get a new device 3 times… and I HATE that you outsource your calls to India and Asia and you’re workers lie and say they have a name like Rebecca… Bitch your name is Niloufer.