SpringHill Suites Morgantown

Spent one night there on February 14^th and we were not impressed. Our bathroom still has hangers hanging in it from previous people, the sofa bed was nasty when we opened it, the toilet seat broke and there was no one available to fix it, we just had to deal with it and we were given bad info about the pool. We picked this hotel because of the inside pool and hot tub. We were told the door was messed up so they would have to let us in. So when we were ready to swim, a new person told us it was closed. We have to stay in Morgantown every couple of months due to my daughters surgeries and doctor visits, but we won’t stay here again. The breakfast was great though.

This is a pretty good Spring Hill Suites. In the middle of nowhere but if you are visiting Morgantown or just driving through I can’t think of a better place to stay. It was super, super clean and looked like it was just built. Breakfast was ok. But everything for the price gives this place 4 stars. Fantastic location in the middle of a bustling city. NO. But a great bargain, clean place, clean beds, comfortable rooms. YES.

Nice and clean. Common areas quite nice. The lady who managed the breakfast was especially friendly and dedicated to ensuring a pleasant experience for guests. This was in sharp contrast the morning front desk attendant was not helpful nor terribly interested in resolving my billing question. I was also disappointed with the room. It was incredibly small especially given that it was supposedly a suite. The room was so small we could barely navigate and the bathroom cramped. The suite fridge was dorm size and didn’t have adjustable cold settings so was also not particularly cold. I will explore other options when next in the area.

Employees make or break a business. At this location the employees are breaking it.
I’m a Marriott gold elite member, which means I stay at a lot of hotels during the year primarily Marriott properties. Like most properties this one is well-​kept, clean and quiet however the employees here are really terrible. When I arrived late one evening there was no hello, there was no «welcome to our hotel», rather I was greeted with ‘last name please’. When I got to my room, the heater wasn’t working. No big deal, I went to the reception desk and told them the situation. There was no «I’m sorry», there was no «would you like another room?» The front desk person stared at me like a fish. I had to ask for another room, which resulted in her making a face like I was inconveniencing her. This seems to be the general attitude of all the employees here. They act as if they’re doing you a favor every time you need something
I know, my comments may seem picky but I think there’s certain level of human decency that goes along with being part of a hospitality staff.

The hotels common areas are well kept and nice and clean. The room we stayed in was not as nice. The ac/​heat had broken knobs, the water out of the shower was barely warm.
When we departed in the morning the breakfast was horrible. The turkey sausage logs were room temperature and spongy, and the eggs were out late. The eggs and turkey were the only hot items available.

Nice clean motel. Far enough from the freeway that you could not hear the traffic but near enough to get on the freeway quickly. Had a floor of college hockey players but did not hear them in our room. The surrounding neighbor looked safe.
Front desk staff helpful and friendly and met all my needs.
Breakfast was good.
The wifi had acceptable but not great speed. About every 12 hours it stopped working. Had to close my wifi access and login again. Got to see the ads again.

Nervous when we check in and the room across the hall had the door ajar and was loud, but once in our room we couldn’t hear a thing.
Pros: Large, comfortable rooms, many breakfast options, free lollipops
Cons: Wifi kept cutting out, slow to refill breakfast items

People at the front desk were nice and recommended a nice locally owned place for dinner. Room was clean and quiet. Liked it so much I’m staying here again next week when I come back for work.

Barebones hotel, but passable for all things considered. The location is convenient if you’re trying to get onto the highway, but not much else around in this area. Closest food is like Arby’s and KFC that are across the parking lot. Gas stations, drugstores, and grocery stores all very close by.
I was not a fan of the wifi. The system logs you out constantly, so you have to be patient if you’re using it for an extended period of time. Also, they have like 8 different access points so you have to connect to different ones if you’re moving around the hotel.

I will never stay at any of the affiliated hotels again. I chose this hotel because of the smoke free environment and then was surprised to find an additional charge of $ 250 for smoking. I am a NON SMOKER. I was never asked or informed about it and now they are trying to say «housekeeping» detected smoke! Your hotel will NEVER receive my business again.

Kara at the front desk was useless!
She gives a bad name to all Marriott properties.
When I return to Morgantown, I am staying elsewhere!

Clean-​except for a 2 crumbs on the floor. Breakfast was fulfilling and I would definitely stay there again!