Monte Vista

I am not the easiest tenant. Especially the past year under major stress. With that said I am giving Monte Vista Apartments five stars for the manner in which management and staff handled the concerns and/​or complaints I had brought to them. They were very professional (at times when I apologetically was not) and they addressed my concerns immediately.
I do take Unilocal seriously so I can not review without giving some useful information to help with your decision to rent from here.
On the upside…
–Management is professional and truly cares for her staff and tenants.
–pool and hot tub is kept clean
–landscape always beautiful clean cut and never see garbage anywhere
–neighbors are so polite and friendly
–walls must be insulated to fullest for Ive never heard a neighbor and I’m a very loud tenant yet when I questioned people below me with a newborn baby they claim they don’t hear me or my two rambunctious children!
–I come and go many times at night and early morning and never felt unsafe
–any technical problems I’ve had were addressed and taken care of immediately and professionally
I have much appreciation to the management for their sympathy to my situation when I first moved in which made it possible to have my children with me Christmas.
I will finish this review as soon as I have the time for I have more to say but for now aid like to post this in hopes it will help with ur choice)

Horrible place to live at!!! Humera told me that I didn’t have to clean the carpets because she had a team of people coming in to clean them anyways so I shouldn’t have to waist my time with that. Now when it came to the last day she started saying that she wasn’t going to give us our deposit back because she had to get her team to clean it!!! She is a scam artist be careful and Do Not RENT HERE!!! I am taking her to court because we apparently now owe her 650 for no apparent reason and she expects us to pay it by friday. This scam artist never sent us the last bill nor emailed us. Yet she called to say that if we don’t pay by friday only giving us 2 days to come up with the money it will go to collection.

I’ve been living @ Monte Vista In Morgan hill for the past 7 years without any problems or complaints. The management staff is always professional and courteous. The property, fountains, pools and landscaping are professionally maintained. Also, any service requests I’ve reported (to Humera) are acknowledged and promptly fixed. I enjoy living here because majority of the renters are professionals who like peace & quiet (I hate loud music) and neighbors are respectful toward each other.
Although the rent is somewhat high, based on the amenities offered, it’s within reason compared to the Silicon Valley prices in San Jose and Santa Clara. Also, pet lovers are welcome & Cats are indoors only (my kitties are happy & safe).
I saw one comment about noise levels not be addressed but it has improved dramatically with New owners (Braddock & Logan) who have a «No tolerance to Noise» policy that is now being enforced.
If you like to live in a highly maintained complex with good management and enjoy a peaceful scenic surroundings, this is the place for you.

I have lived at Monte Vista since September 2013 and I couldn’t be happier with my choice of apartments. The grounds are beautiful, clean and well-​maintained. My apartment is situated near the intersection of West Dunne and Del Monte and considering its location, it is pretty quiet. The apartments themselves are clean, comfortable and roomy and since I have a first floor apartment, I have a nice sized patio. The kitchen is a little worn and dated but it’s clean and workable. I have a 2bed /​2 bath apartment and probably the only thing I’m not crazy about is that the master bath is quite small but no big deal, I just use the bigger bathroom. Plenty of closet space and probably the most important thing for me… NO BUGS (except a few small spiders). It’s a pet-​friendly complex, which is increasingly harder to find these days. I have an assigned, covered parking spot and to date I’ve had no issues with vandalism of any kind. I think what impresses me the most is that in light of the number of residents that live here, Humera remembers my name. She is always cheerful and professional and doesn’t treat you like an apartment number. Any time I’ve had a problem with anything, which was only twice since I’ve been here, Humera has taken it seriously and made sure the problems were corrected immediately. Overall this has been a pleasant living experience for me and when my lease expires I definitely plan to renew.

My experience with this management has been very positive. I have lived in many buildings and have applied to live in a couple in Morgan Hill. Humera is the most professional, kindest and most courteous manager I have ever dealt with. I can not believe some of the other reviews. If the neighbors are not quite, there is very little she can do.
Every time if have asked for a repair or maintenance item, I have been help quickly. They even call you to make sure you are ok with the repair and everything is to your satisfaction.
If you are looking to live in Morgan Hill and an apartment will suit your needs, I recommend you check this place out.

Don’t live here! This Manager who’s name starts with an «H» is not good. Very fake. I have complained numerous time about the person that lives above me that drags something across the kitchen floor at least 10 times a day and also he keeps his TV very loud after 10pm.
Before we moved in Humera said that person above me was very quiet! BULLSHIT! I find it difficult to believe that the previous tennants did not complain about this person! She said that she would talk to this person. I’m pretty sure she hasn’t. Rent is way too expensive here. We came in last year paying $ 1475. Now that we are leaving a year later they are charging $ 1658. That is a $ 184 increase in 1 f%^king year! You guy’s better give me my depisit back!

Well where to start…
Well my daughter, husband and lived here for 6 months, and we could NOT wait to get out. First off they charge an arm and a leg for a tiny, out of date apartment, down the street from section 8 housing, with the cheapest everything inside. All of our kitchen appliances were from the 80’s and we had only one burner that worked and burned everything. I had asked several times for her to replace it, and it NEVER happened in those 6 months. Our washing machine had the engine erupt, causing our apartment to get full of smoke and burnt oil. The maintenance crew dropped the machine carrying it out, causing oil to spill all over our carpets and said they would have them cleaned, which, oh yeah NEVER happened. Upon moving in, they told us that the unit we would move into had air conditioning, and I guess by that they meant one, in the living room like an old motel. Our blinds broke within a week of moving there and the front dead bolt lock became loose locking my daughter and I inside the house. Oh and don’t forget the bums going through the trash multiple times a day, and weirdos driving through the parking lot scoping out cars.
As if that isn’t enough to make you turn back, upon us moving out, the property manager told us that we could NOT bring in our own carpet cleaners or company to clean the carpets, that thy have their own which automatically comes out of your deposit fee as well as a professional apartment cleaning company too. She said both would cost us around $ 150, so that would leave us with $ 100 back from our deposit. After we had moved everything out, she did our final walk through and saw me cleaning and told me there was no need because they hire people to do so. I continued anyways because it felt morally wrong to leave my mess behind. We had patched every tiny nail hole (we hung like 5 pictures in the hole house) and restored everything. She told us during her final walk through that her only concern was the stain on the carpet, (we have a 2 year old) so there was traffic and juice spots on the carpet, and small spots from the spilt oil, but nohing crazy and about average wear and tear. My husband asked if we could bring in professionals or clean it off our self and she said no, that they have to use their company because the chemicals might ruin the rug. Well now after a few months of not living there, we got a call from the main headquarters about a bill over $ 1400, for having to repaint, put up new blinds and replace ALL the carpeting. They said they took pictures of all the «damage» and when I told them to prove it, they said all the pictures happened to get deleted by «mistake». This place is such a scam!!!

I am thrilled to report that I finally moved out of this place! We bought a house, so no longer am I subject to unethical landlords, maintenance staff with the common sense of a goat, or noisy, inconsiderate neighbors. I’m FREE!
Before I ride off into the sunset, I feel compelled to offer up one final parting bit of wisdom to you potential renters: DON’T DO IT.
Did you hear me? DO NOT DO IT.
Why do I say this? Because in addition to the long list of complaints I have previously aired about this place, I have a new one to add — management is grossly unethical with tenant security deposits. This is also noted by Scott H. in an earlier review, and it is 100% true.
I left our apartment absolutely spotless before moving out. I cleaned every last inch of the ~900 square feet, top to bottom. You name it, I cleaned it: inside of the stove, inside of the refrigerator /​freezer, carpets, showers, toilets, sinks, mirrors, windowsills, windows. We scrubbed down the porch, and I gave the walls a once-​over with a Magic Eraser. We only hung about 4 pictures, but every hole was spackled. There was not so much as a single nick in the paint, and the carpet was in the same state it was when we received the keys 9 months ago. This was evidenced by S (name withheld due to Unilocal policies), one of the managers of Monte Vista. We did an informal walkthrough with her, and she said, and I quote: «Wow, this place looks great! I could show this place to potential renters right now!» Indeed.
I just received my security deposit refund from Monte Vista, and they withheld $ 300+ for a paint job and a carpet cleaning. On an apartment that was absolutely without blemish! I would be outraged if I weren’t so glad to be free of this place. Fortunately we can afford to eat $ 300, but I suspect that there are plenty of less well-​to-​do folks at Monte Vista who cannot afford it. I feel genuinely sorry for those folks, because they are gonna get screwed, hard. If I can’t recoup my entire deposit, none of you suckers will. I am the cleanest person I know.
To sum up, my best advice is to stay away from this place. If you simply must, then you should enter into your lease with the knowledge that you will either 1) lose your security deposit, or 2) have to sue to get it back. If you want to sue, here are some helpful suggestions: 1) make sure you take lots of pictures, both when you move in and when you move out, 2) make sure you do an in-​person walkthrough with H, not S (H handles the money in this place, and S’s thumbs-​up obviously did nothing for us), and 3) bring witnesses to the walkthrough who can attest to the condition of the apartment.
P. S. Don’t forget… if you do decide to rent here, don’t rent a unit facing Del Monte! Those units are SUPER NOISY.

My roommate and I have lived here for over a year now with my son. We moved here after both having been laid off and we were no longer able to afford our own residences. The garden setting and pet policies as well as the close location to downtown Morgan Hill were appealing to us.
While we have had some issues typical to large apartment complexes (barking dogs, loud people in the hot tub late at night), our experience has overall been a good one. Management is very friendly, cooperative, and very quick to repair any items requiring maintenence. They have replaced our dishwasher, a toilet, repaired our oven/​stove range, patched a spot on the wall we damaged when we moved in, and dozens of other items. On the occasions where our neighbors have been louder than necessary after hours, they have almost always respectfully quieted down.
The apartments COULD use some updating (double paned windows, central heating/​AC, and full sized washer/​dryers would be nice) but are clean and functional.
As for the posts before me who mention the maintenence staff entering their units, I haven’t had any problems with them since I moved in. Any time they have come into my apartment, it has been because I notified them that something in my apartment required repair. Of the two maintenence men who are on staff (Mike and Victor), I have NEVER smelled marijuana on them! They always wave/​stop to say hello, and I can’t imagine them being the types of individuals who partake in those types of activities.

I have lived here for about 7 years and counting… I wouldn’t recommend this place to anyone.
Once you first come through the office the greet you with a warm smile and treat you with care. But through time they slowly start feeling like there is some repugnancy towards how they treat there tennants.
They are very slow to get things accomplished, and I find it hilarious since they charge a arm and a leg for it being in a low income area as well.
If you ever try to move out they always try to do everything to keep the entire security deposit and many times try to charge you extra.
They do not follow the agreement and laws
to Residential tenants’ And Landlords’ Rights And Responsibilities «
I will say one thing… for the amount of money and time I have been here they treat me like a number, and I don’t ask for much but to maintain the apartment !!!
Good bye Monte Vista and Good riddance !!!

I have to say that my, almost 3 year experience at Monte Vista was amazing. It is not the most modern of places, but the quality of service, hospitality and efficiency of the staff make it the best place to live.
They are very pet friendly and the location is safe, super close to downtown and the gardens and the little rivers are super appealing. I recently moved due to my husbands job, and after living at Monte Vista, finding finding a new apartment was not such a great experience.
Humera is the manager there and she is wonderful. She always would stop and say Hi, knew my name, even my dogs name and was always super pleasant. Nothing ever really went wrong but if a drawer needed fixing or a light needed to be replaced, they had it done within a day.
The only bad thing is that Humera and Monte Vista aren’t further up north as well… I will always remember our first apartment with the most fondest memories thanks to her and all the staff there!

Well, Monte Vista lost a star after we moved out simply because of the way they deduct from the deposit. Some of it I understand– deducting for touch-​up paint, carpet cleaning, general cleaning (my husband has pretty low standards, his bathroom wasn’t very clean!). What I have a problem with is charging us for things like painting the front door and fixing the burner on the stove that was broken to begin with. A coworker who also recently moved out of Monte Vista was deducted his entire deposit AND sent a bill. They claimed that he didn’t clean but he did.

My Girlfriend and I are a no kids, no pets, 40+ professional couple that moved to the area for our careers and needed a place to land, until we found a more permanent home.
We fond Monte Vista Apartments on-​line and seemed like a good place, and they offered a 3 month lease option which was great for our situation. The $ 400.00 deposit is very reasonable (for a reason — read below) and the complex is close to downtown and basically convenient to shopping, and the 101 for commuting access.
The grounds are nice enough, fake water ways, benches that no one will ever use, etc… covered parking, but no garages and fairly limited guest parking. Sometimes it was a challenge to park our second car if one us us got home late on a weeknight. The neighborhood is borderline. Most of the complexes that surround Monte Vista are low income, and most of the houses in the are are rental dumps, so it seems a bit unnerving at times and once we had a notice on our door that a robbery had occurred in the area and that everyone should lock their doors, etc. However I will say that nothing bad happened to us or our property while we lived there.
The apartment themselves are a bit of a ripoff. They are very clean, but they are expensive for the size, and the quality of the interior fixtures and appliances is about the worst I’ve ever seen in a professional apartment complex. The carpets even after cleaning seem to ooze dirt as soon as you walk on them, and within a week they were black in the traffic areas. We would clean them again and again, but they were so cheap that nothing worked. We finally gave up. The cupboards are particle board, with a paper wood veneer that again is extremely low quality, and seems to peel just by looking at it too hard.
The maintenance staff was a joke. Anytime we asked for a repair it took days and was usually not fixed correctly the first time. One example, we needed a leaking faucet fixed in the bathroom and it took 3 attempts. The third repair the leak stopped, but the handle tuned the wrong way — which I never got used to.
We had lousy neighbors below us — loud, beer can crushing idiots that used profanity as punctuation, with late night rants that made me dumber for having heard them. We filed a complaint, as it was spelled out in the lease quite clearly that 10:00pm was the cut off for noise. The management told us they could do nothing and to call the police… great, call the cops on the guy I have to see everyday and park my car next too… yep that’s a good solution. So we put up with it.
Upon moving out, the manager who previously feigned being basically nice, if somewhat ditzy, turned into pure evil. The move out inspection was absurd. We have always left a place cleaner than we found it, and that was the case this time. We knew they would hold back 80.00 or so for the carpet cleaning… but then I realized that she was going to find any and everything she could to deduct from the deposit. The problem was she couldn’t — the place was spotless, and she became frustrated, and finally said that she would have to charge us 30.00 dollars for «touch-​up» paint because the back of our sofa had left the slightest trace of a mark on the wall. I asked if I could simply do it myself — I’d be happy to. She refused and said I was not to be allowed back in the apartment after the inspection. Basically We got charged for normal wear and tear — which is even excused in the lease. So she got another 30.00 buck from us. At this point I did not care anymore as I saw the way the game is played. The deposit is low enough that if they keep most of it, chances are most people won’t fight them on it, when the reality is what they are doing is a violation of their own lease. So take that as you may.
All in all it’s an okay place to live for a while, we ended up being there about 14 months. I’d hate to have to be a situation where I ever had to call the place home long term — and I’m glad to be out it.