Pep Boys Auto Parts & Service

I have tried others, for those times when Pep Boys is very busy. As a repeat customer it has been confirmed again, that this is the best shop to get good service and upfront honesty.

I came into this place just coming from Firestone tires and getting the worst service with them. They literally recommend I go to Pep Boys.
I explained what happened to my car and how I was really concerned about driving it because it felt like it was going to fall off or something.
They really went above and beyond for me, I couldn’t believe it. They took my concern serious and accommodate as much as they could. I never told them about what happened at Firestone Tires but it was like they knew and wanted to make it up to me. Well without even knowing it they did.
So grateful to them my car is fine and the problem is nonexistent!!!

My cars battery was dead in the food for less parking lot. My father in law came and jumped the car. I immediately took it to pep boys and they immediately got it looked at, tested the battery and gave me a reasonable estimate on the new battery and labor and installed the battery all within less than an hour. I’m definitely coming back for any future car trouble!

This place and service manager SUCK!!! Don’t waist your time. Drive to another one that will take the time to help you.

This is to acknowledge 4 outstanding employees starting with: 1). ALEX– Excellent customer service. He has a warm & inviting smile. He has a helpful, friendly, and courteous personality that makes you want to come to the store to buy more.
2).Daniel– Great customer service, he was very helpful and informative about what the issues were with my vehicle. He was also very considerate of my time.
3). David– Great service, friendly, knowledgeable and informative.
4). Vincent– He was very nice. I had a minor hiccup with my car and he was very kind and made the process to return my car quick.
They each made the experience of getting my car serviced a pleasant one!
Thank you all & keep up the good work! :)

Brian, thanks for the way you treated me in regards to my
Clutch cable for my Samurai, you are a true credit to your store.
From the phone greeting to the thank you at the end of the call
Very Professional
Thanks
Ricky B

Stephanie the manager doesn’t care about making customers happy.
I was about to buy a bunch of things to clean my car today at this location. On 1 item I did find it cheaper by like $ 8 at Walmart. I asked Stephanie (Manager) if she could price match it. She said no with a really bad attitude.
She had such an I DON’T NEED YOUR BUSINESS attitude, so I left all my items on the counter and left.
By the way, before I left the store she yelled at me saying I’M STEPHANIE !!! I’M THE MANAGER !!! NOT MY PROBLEM IF YOU DON’T LIKE TO PAY RETAIL PRICES !!!
I will never again go to this store.
I urge everyone to buy your cleaning supplies at Walmart. They have way better deals.

ONLY go here when Alex is working. He was beyond helpful. Him and him only!!!
I had ordered a master cylinder for my car and it was the wrong size. (The car is a peice of junk and is put together all wrong) With help from Alex we were able to order the proper part and return the other one. The next morning when I called to see if it had came in they didn’t answer the phone on the first call, the second time they left me on hold for 30 mins then hung up in my face. I called back once more and Alex answered the phone and my questions quickly and apologized for his rude coworkers. I returned several times that day and each encounter with Alex was awesome. He’s customer service was GREAT. Other encounters with different employees, including the manager, were bad with poor slow service. One impressive note is that I went to O’Reillys that same day in an attempt to cut corners, and they recommended I go to pep boys.

Beware! Do not go to this location! They deserve 0 stars! Somehow my friends car caught on fire while it was in their possession for service. They do not return phone calls and do not respond and do not give her any explanation. Now they expect her to pay for the damages. This place is unprofessional and should be avoided at all costs.

Wow… Under New Management Again… never had a bad experience here… I meet David the New Store Manager he told me if there was any problems make sure to ask for him he will take care of any situation. If it be on the Service side or the Retail side. He will make sure every customer is happy with there experience here.
Thanks David…

I don’t know why I keep coming here. Everytime I get JUST an oil change it takes over 45 minutes. I used to be lube tech at sear auto and no matter what kind of car it was I got it out 20 minutes or less. Absolute BS pep boys. Get it together.

Ironic that I too went here even though it has bad reviews. I dropped my car off at noon on a Saturday, they are open till 8 PM I believe, no calls, no communication from them at all. I only went in to get a trunk latch replaced, it is stuck shut. I called Saturday night «we were not able to look at it yet» I then call again Sunday morning 10:30 and the response is «our tech cannot open your trunk» REALLY? no duh, that is why I dropped it off was for that problem to be repaired. Almost 12 hours to tell me you are incompetent? They should have been able to tell me that within the same day!
I have had service done here before, but I remember hating their waiting room and ending up leaving the car there that time too.

Great service here thanks to Jacob and Lionel helping us out. Got a bolt stuck in my tire and couldn’t find the key to remove the lug nut lock. They were not only able to break free the lug nuts despite having no key but the did that and patched the giant hole in my tire! I was told the lug nuts couldn’t be removed without the key by several other tire centers so needless to say I was very very pleased. The staff was pleasant and offered me a solution to my issue. There was an issue removing one of the keys but they continued to work diligently until it was off. They sold me a replacement set of lug nuts and a new key of course. I am so glad I came here and did not go to another place. I would definitely recommend this place to anyone in need of service.

Thank you Jacob and Lionel for fixing my tires. Great service and customer service. They were timely and very helpful.

Ok, I never thought that I would ever write a 5 star review for a national auto parts/​service chain but here I am doing just that. I had my truck towed in because my battery went bad. Well, come to find out it was not only the battery but the starter was trash also. I looked at their website and scheduled there first because there was a 25% off coupon, so of course I used that. They gave me a time that it would be fixed and when the part came in a couple of hours late, they ended up staying almost an hour after closing to make sure that we had out vehicle back that night on a saturday night. I must say, great job and thank you.

I have had work done here in the past and they did a great job (engine work and a radiator replacement). This time I had called Fontana Pepboys of Sierra and they wanted $ 550 to do a front differential oil change with the cover seal and pinion seal replaced-​absurd. So I thought, «Let me try the Moreno Valley Pepboys whom I have had a good experience with in the past.» Got it all done in an hour and fifteen minutes and for around $ 270. Thank you Moreno Valley Pepboys for not trying to screw me and for charging an honest price!

Wow I went to this place a few days ago for a couple of tires in my truck.
What can I say I wish every Pep Boys that I have visit would have at least half of the customer service that this guys have.
Adrian was very courteous very professional. I live in Ontario but because I like the way they do business I rather drive all the way to Moreno Valley and go to a place that I know for experience that their work is remarkable.
I would recommend this to anyone.

I went to do a simple oil change on my car last week! It’s ridiculous one simple task try couldn’t even put back the drain plug on the right way. The next day, my drive way had a huge oil spill from the leak! I took it back and they didn’t even apologize! I waited 4 hours originally and another hour when I took it back to fix. No charge the second time, but I rather do it myself next time.

So I made an appointment for this shop and gave them my car for the day. Was due to collect at 6pm and when I arrived at 6.30pm it wasn’t ready till 7.30pm I let this slide as they gave me a 20% discount on rear pads.
I noticed a clicking noise a few days later and after taking my car to a different garage I was told that the rear pads were reversed wtf. Oh and the cracked front pads that they told me need replacing are not cracked.
STAY AWAY from here for your own Safety!

I took my corolla 99 in for a brake inspection and when I got my car back one of the lug nuts was jammed on the right front wheel and most of stud was gone. it went from 4 studs to 3 studs. my advice is, do not trust the mechanics that work here.