LensCrafters

I am rating this review on behalf of there tech named, Matthew! If I was rating this as a whole I wouldn’t be giving a 5 star! This guy is absolutely the most courteous, knowledgeable and helpful person! My husband and I would come in there for an adjustments, Matthew would greet us by name and always ask how our family is doing… the front end sure can learn a thing or two from these guy how customer service is done! He is an asset to the LensCrafter company!!!

First time bringing my daughter for an exam. She ended up needing glasses and was excited to get them. Aly helped her pick out the cutest frames… my daughter had the best experience! Dr. McDiarmid was great! Will come back for my exam thanks to the wonderful service!

Kinda pricey, but then again you’re paying for the top end equipment and frame availability. Can’t really say anything bad so far.

Very bad service! They have no sign in order. They inform customer they are next rather than admit the truth of how many people are ahead and how long it will really take. Waste of time.

My wife brought in her glasses to be adjusted. The girl went in the back and came out a few minutes later. Handing her the broken in half glasses and saying sorry. Nothing we can do… That place is a joke. The name and tacky graffiti art on the walls should have tipped us off but it was nearby. Stay away from these buffoons

Horrible service. Been there before and used my insurance there many times. Went for my annual exam on Saturday. Told them what type of insurance I had and they proceeded to tell me that my insurance only covered frames? wtf? I double checked my benefits before I went to the exam and knew my exam was covered. I offered to go to the website and show them my coverage. They said no… I needed to get my exam done so I stayed and paid for the exam. Now I need to file a claim with my insurance. Lazy people who probably didn’t want to deal with the insurance so they made me pay. Will never go back again..

DO NOT BE SEEN BY DR. GAEDIG! WORST OPTICIAN EVER. If I could put negative stars, I would. Made an appointment for an eye exam and was seen by Dr.Gagdig. Right off the bat I knew something was off with him. He walked into the waiting room, called my name, and when I answered, he just pivoted and started walking back to the exam room. No «Hi my name is Dr. Gadig, Ill be doing your exam today.» No handshake, no introduction whatsoever. Once in the exam room, he went through the exam very quickly. Almost as if he wanted me out of that chair as fast as possible. He wrote my prescription, and I waited the hour and a half for my classes to be ready. As soon as I put them on, my first reaction was «WOAH» because I felt like I was looking through a coke bottle. WAAAAAY too strong and made everything look distorted. I immediately complained and asked for a lower prescription. I was then told I had to wait to speak with the doctor. When Dr. Gadig came out to speak to me again, he was EXTREMELY dismissive of my complaints stating that I just needed to get used to them. I have had glasses for YEARS and have NEVER had to «get used to them» because they has always been perfect from the instant I put them on. he suggested I try them out for a while but when I put them on my face again, I insisted that they were too strong. He then said «So you’re just not going to try what I am prescribing to you then.» HOW RUDE! I then said «NO because your prescription is WRONG.» he finally agreed to lower it and i waited another hour and a half for them to be ready. When they were, it was slightly better, but it was still uncomfortable to wear them, I wanted to leave since I had been there for HOURS so I decided to just try them out. After trying to wear them for a day, I was getting headaches and was very dizzy. I called the Lenscrafters in Riverside and told them the situation and insisted on seeing a different doctor. I then went to Riverside and was seen by Dr.Christine. She was WONDERFUL. She took her time with my exam and made me feel very comfortable. I took her both of the prescriptions that Dr. Gaedig had written and she confirmed that the first prescription was COMPLETELY WRONG FOR ME. Like… WAAAAAAAAAAAAAAAAY off. The 2^nd prescription was better, but STILL WRONG FOR ME. Also, she said that the symptoms I was complaining about were common for people who were ALLERGIC to the material in the lenses. (Polycarbonite– not sure how its spelled) She wrote me a completely new prescription and changed my lense type from Polycarbonite to Plastic. I waited an hour and a half for my classes (same frames as before) to be ready and when I finally put them on, they were ABSOLUTELY PERFECT. SO… that being said, I don’t know how a doctor could allow a patient to go home with something that made them feel physically ill. In my opinion, the way Dr. Gaedig treated me was MALPRACTICE. He deserves to loose his job if he can not write proper prescriptions and identify when a patient is allergic to a material. Do yourself a favor and go see Dr. Christine in Riverside. Its worth the drive to get the PROPER treatment.

Doctor Tran is a wonderful doctor. Very personable and caring. The girls who help out in the front are nice and are also very helpful!

Prompt service and happy with my new glasses!

This is my first visit to this place. It’s not even for me. It’s for my wife. Was having insurance problems and the one ladie was not very helpful. Then the manager helped us out and all was ok. While sitting for my wife to get her eyes done I was sitting in waiting room. There’s a sign posted NO BEVERAGES OR FOOD ALLOWED IN LAB… Guess what… There was.

Really nice ladies! But so incredibly slow… I simply walked out after I hit the two hour mark. It’s a whole day thing to get glasses here. Make sure you have the time.

I read some of the reviews that are posted here and I think these people are either crazy or expect too much. I’ve used this lens crafter several times over the past few years. Most recently for brand new glasses and trifocal blended lenses. The staff was always very pleasant very helpful very nice to deal with. I recommend them in this location with 5 stars without any hesitation. To hear people complain about having to wait or listen to music or some of the other reasons posted leads me to think they forget what they’re buying here. This isn’t a blouse or a pair of shoes these are glasses that are different for every single customer. The whole staff including the manager have always been wonderful for us to deal with.

First time getting an eye exam. The doctor was nice but talked to me like I was a kid. Telling me I need to make appointments for physicals, dental work and eye exams regularly. She was nice about it, but talked to me like she was my mom. Got my glasses within an hour. The guy who helped me pick out frames was not pushy, in fact gave me space to pick out my own which I appreciated.

They did great on finding me contact lenses. A bit pricey on the cheap Chinese glasses they are selling. Service was terrible. I waited way too long and almost left, but blonde girl convinced me to stay…

Horrible customer service from one absolutely RUDE lady.
Walked in today to get my lenses replaced. Was I helped? No. The blonde lady working at the time looked me down as if I wasn’t serious about life in general… yeah, I noticed that cold glare you gave me and saw your eyes shift from my head to my toes in what seems to be a disgusted face. Regardless of my politeness, she then gave me a cold, not so accurate, quick off the top of her head quote of $ 300+ FOR LENSES and went on helping the guy sitting in front of her without even acknowledging my answer. Her tone of voice was rude and condescending. News flash, I probably make 3 times more than that guy she was helping and I would gladly pay however much I have to for glasses since I do wear it during my waking hours and understand the value of a reliable pair of glasses Don’t judge me just by how I dress, I was just wearing a t-​shirt and jeans and yeah I have tattoos, but that does not mean I have no manners or that I’m just there to waste your time. I’ll take my business elsewhere. NO THANK YOU.

Broke my frames and stop by Lenscrafters to get them replaced. Explain my problem to Ms Jackie and let her know that I wanted to get the same frame. She informed that the frames are not made anymore. I ask her to find me a pair somewhere in this country and she got busy calling the other stores until she found a pair. It took a while but a job well done. I think I’ll ask her to find me some more of these frames as backups. These frame are me. Great job by the other employees that helped when she (Ms Jackie) has to leave, the transition was smooth with no interruptions in customer service. Thanks guys!!!

Dr. Was awesome. Very patient. First exam so I had a lot of questions. The girl assisting me with finding frames wasn’t so patient. Would not work with getting the lenses I wanted. Settled and paid more for the metal frames. Like them enough to spend the money because the other frames offered were ugly. After picked them up about 45 mims later, she was all about service then. Will go back because of the Dr. But will do more research next time on the frames I want. That part was lenscrafters.

I’ve been here twice, the wait time wasnt at all long. The girls at the front were very helpful and the Dr was suprisingly very nice, she jokes around with you and explains everything to you that shes doing, I ordered contacts and she explained to me exactly what I needed with the price differences which made it pretty easy for me to make my decision. I highly recommend them :)
OH and the Dr even tightened my glasses while I paid, an extra perk

The Dr. was very nice and helpful. Also funny. She explained everything she was doing as she was doing it. Joked the whole way through. The staff was very helpful and didn’t have to wait too long with no appointment.

Came to LensCrafters after calling and making an appointment. We waited over 20 minutes while listening to one of the employees phone playing music on the speaker system. Not relaxing music but with deep base and bumping and just not an easy listening type music you should hear in an office atmosphere. One eye exam turned stressful! Slow service, surely not trying to impress anyone.