Pep Boys Auto Service & Tire

I made an appointment one day before. I showed up for my Oil Change and Tire Rotation a half hour before my scheduled appointment. When I got there, there wasn’t a single car in any of the bays. The place was the least busy an auto shop could be for 10:30am. One of the reasons I showed up early was because I HAD to leave by Noon and I informed the shop manager of that when I was handing over my keys. He said no problem and I assume I’d be out of there by 11:30am. At 11:50am I reminded him that I needed to leave by Noon. He started making excuses telling me that it takes a lot of extra time to remove the rock shield under my SUV and that they wanted to make sure the job was done PERFECTLY right. I started pacing by the desk at noon, making my situation very obvious. At 12:11am they finally pulled up with my SUV. I was 10 minutes late for a following appointment as a result.
After my appointment, driving back to work I noticed my Check Engine light was on. A couple miles down the road I found a safe spot to pull over. Too no surprise I discovered my oil caps was not screwed back into the top of the engine and no where to be found. Also there was oil splattered everywhere, as a result of driving without an oil cap. I immediately called the shop manager giving him a piece of my mind.
There is no reason for them to take more than an hour to do an oil change and tire rotation at a dead shop unless they have incompetent mechanics working there. When I worked in an auto shop it took me 30 minutes to do both at the same time. Not putting the oil cap back on is a recipe for disaster and reasons why shops go out of business, having to pay to replace people’s engines due to people driving without adequate oil in their engine. I’ve had good experiences at an other Pep Boys in town, but I won’t be going back to this location. EVER.

Poor customer service! We went in for an oil change and to have brake pads replace. They treated us like we were a burden for coming in. Every question we asked was cut and dry with attitude. I will never visit this Pep Boys again.