I’ve been here a few times during the evening, most recently last night. The staff are always friendly and say hello as soon as I walk through the door. When using the drive-thru, they are just as friendly. They always have my orders in stock and the wait time is fast. As a previous poster wrote, they only have 2 employees during the late evening, but they seem to handle it and there are virtually no wait times. When I go inside, the establishment is always clean and the bathroom is usually freshly cleaned with«wet floor» signs out. My orders are always accurate and freshly made. This seems to be one of the better DD around.
Guy C.
Place rating: 2 Maybrook, NY
Typical chain food store so the menu is consistent. But the help there is very slow. Sometimes it’s as if they are lost and have no clue what they are doing. When I stand in line in the mornings, I can almost hear the music from the Benny Hill show playing in my head. Oh and you better HOPE and PRAY that the drivers on line at the Drive thru dont get too close to the left or they will block off the entire parking lot and GOD forbid there is anyone trying to get to the hotel on the SHARED driveway
T R.
Place rating: 1 Montgomery, NY
This Dunkin Donuts is the worst I’ve ever been to. They have messed up my order on more than 10 occasions. I order a hot chocolate & they give me a coffee. I don’t drink coffee. Last mess up they gave me a mint hot chocolate, that’s not what I asked for. I ordered a sandwich & the cheese was cold & not even melted, I asked them to heat it & I was told«well u didn’t order it toasted» I told them I didn’t order it cold either. I have complained to management, & I have called a corporate number & complained. Still no changes.
Josh M.
Place rating: 3 Manhattan, NY
Not the best DD but not the worst ether. This is your typical DD. They have everything from breakfast sandwiches to donuts. They have all of the coffee and tea. I just went here to get a hot tea because it’s freezing out. I have been here a bunch of times since they opened. The service is hit or miss. Sometimes the employees are smiling and happy sometimes they look like there dragging. They only screwed up my tea one time here. Overall. It’s a good Dunkin donuts. There is a lot of stuff near by. I recommend going here.
Megan V.
Place rating: 1 Walden, NY
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Amanda B.
Place rating: 1 Maybrook, NY
Use to work here. Dont anymore. They under staff the hell out of the employees and barely train them. The management is ridiculous on their expectations of their employees. They expect two people can close and with the last few hours of the shift do all of the cleaning and service customers and again clean the machines oh yes and stock. Also the owner gives you a reason to stay away. He doesn’t treat his employees well and considers a raise. when the minimum wage increases. Also they are frequently out of items. And yes the service is slow because they are under staffed to save money… Also when people are fired conveniently they lose important documents that would render the former employee helpless in a unemployment hearing. convenient. also beware of your food. they use expired food as well. happy eating.
Liza F.
Place rating: 2 Montgomery, NY
Obviously its a chain eatery so the food is fairly consistent. It is slow, slow, slow… always a line that barely moves regardless of the time of day or day of the week. I love strawberry coolata’s and everytime I go either their machine is broken or they have no syrup. Every time?! For months and months?! Unfortunately I avoid this place and go to one in the next town in any other direction depending on where I’m headed.
Nancy S.
Place rating: 4 White Plains, NY
Always greeted with a smile at the drive-up.
Kent R.
Place rating: 1 Middletown, NY
I’ve been at least 5 times and they always have an excuse why they don’t have my drink — strawberry coolata. Everything from no syrup to the machine’s broken. Really? Five times in 3 months? EVERYTIME I ORDER. You’re the worst!