Insight Eyewear

This place rocks as far as style and know-​how go. However, after I purchased a pair of «blended» prescription glasses, I returned with a fit problem, and explained that the frames were leaving a gouge in the bridge of my nose. The owner adjusted the fit and due to some glare I was experiencing, suggested upgrading my lenses to non-​glare. So I paid the additional money ($$$) to upgrade to non-​glare, blended lenses. I continued to have the gouge problem and returned again several weeks later for another adjustment — perhaps we should look at a different style frame? No, she felt sure she could adjust them to work. You guessed it… I left, had the same problem and had to return again for another adjustment. I live far away from this store, so it is not a simple return the next day to make further adjustments. Since the fourth adjustment, all in the span of a few months, I continued to have a gouge mark on the bridge of my nose. Since they were uncomfortable, I found myself taking them off constantly, and switching whenever I could to my prescription sunglasses, which leave no marks and are comfortable (and were bought elsewhere). The sad final chapter is that I took them off one too many times, and lost them! This was a very expensive lesson. Good customer service might dictate that they offer a store credit to purchase a different pair of glasses that actually fit… never offered!

I moved to Alaska in 2013 for a year, then returned to CA and moved to Sacramento. I was visiting the Monterey peninsula this week, when both my pairs of glasses broke. What comedic timing to have this happen, when it’s unlikely two would be effected at the same time.
One broke due to pressure on the delicate frame from big oversized sunglasses. The other was old, saved as a backup pair, and failed by breaking at the bridge when I put it on.
I raced to my favorite eyewear store and as usual they delivered excellent service, in a warm and friendly way. Both pair were usable again within an hour, so I could continue on my journey.
Thank you!

The quality of the glasses is just the beginning of the service I received at Insight. I went in with a friend who was picking out glasses and I had just had a bad experience at my eye doctor. They recommended two eye doctors. I went to one who was incredible! And I got news about my eyes that my previous doctor didn’t give me. I returned with my rx and got to beautiful flawless pairs of glasses. And I know because when one lens wasn’t perfect I had to have it replaced. The service is impeccable!

Nice selection, good quality glasses. But they don’t seem all that well organized. And their prices can be quite high. They said that they were familiar with my vision insurance and that most of the cost would be covered. Well, my insurance only covered a little over 15% of my total. I’ll probably go elsewhere next time.

This is the most fantastic place for eyeglasses. I would not go anywhere else.
Not only is Kathy Shue a master at her craft, and immensely knowledgeable but
she has a keen eye in helping you find the best fit and look for your face. She can
make you look your most attractive and smart in a pair of glasses (style and color)
I feel we on the Monterey Peninsula are so fortunate to have access to such an out-​standing operation.
Furthermore my glasses got scratched and she was kind enough to send them
back to the manufacturer at no cost. That is how they are at Insight Eyewear!!!
4÷13÷13
Mary J. A.

This place is outstanding.
My glasses accidentally got stepped on. they were totally bent out of shape, but the lenses were still attached. The glasses were definitely not wearable anymore, though.
But these guys were able to fix them in a minute. Not only that, they didn’t charge ANYTHING. They bent them back proper in a matter of seconds and charged nothing.
Oh! And I didn’t even get my glasses here in the first place!
These are good, kind people. Go get your glasses here!

didnt realize hoow great of a deal i got at the time but i researched prices online and wow i have to say im even more happy with my purchase! great place! friendly staff. check em out!

We’ve been purchasing our eyeglasses here for a few years. Never any problems. Great selection for a small town, offering that personal touch. They back their work 100% and worth every dollar.
If you want professionals who do excellent work with honest opinions, know how to make picking out your eye wear a fun experience… pop in!

Insight Eyewear has a huge selection of frames and incredibly knowledgeable staff. I walked in there frustrated because my regular eye place simply didn’t have anything I liked. The person who helped me listened to what I wanted, brought over a pair of frames for me to try, and they were perfect! The quality of my complicated progressive lenses was also excellent. I often have to return my lenses a couple of times before they get it right, but Insight Eyewear got it right the first time. The only thing I was a little bit frustrated with was the expensive clip on sunglasses, which didn’t really fit the lenses well. But to Insight’s credit, they diagnosed the problem and returned them to the manufacturer to have it corrected.