Athena Medical Group

My goodness! I should have listened to the previous Unilocalers… This place is a good example of how our healthcare is so horrible. My first time here and my last. I filled out all my paperwork asking to note all my personal issues/​family history I had a receptionist be privy to… Then I’m asked the EXACT same questions by the medical assistant (which I didnt feel neither needed to know), protocol I guess…
Then, I get in the exam room and the «doc» had horrible bedside manners, she never closed the door for privacy. Was extremely loud about my concern and issues and make some unruly remarks, holding tears back, kept my composure. She didn’t do much as check up, asked the EXACT same questions I already noted on my paperwork and the same questions asked by the medical assistant… My questions, why do all these people need to know if none of it is shared with the person, which of whom I’m there to see…
There was NO care, NO concern, NO sense of anything really. Left without making a follow up.
My fault, lesson learned! I’ll be doing my own search for another PCP.

So funny that a 5 star review sits on top and my LAST 1 star isn’t even listed… I’ve been put off so many times I don’t even remember what all’s been «ordered» that hasn’t happened. Let’s start w/​my blood-​work that they told me wasn’t ordered when I left my last appointment on 4÷29÷16. Finally, and only after the doctor emailed me to get it done, they faxed it to a lab. My physical therapy that was «ordered» in February… I have a voice mail from the CHOMP lady who called their HARRIS CT office 3 times for me, they told her I don’t have physical therapy ordered. My referrals, dermatology since last December along with previous referrals, no nothing. I call and call until I suppose they talk s**t about me over there. First my SDI wasn’t sent, then filled out wrong, then not done at all. I’m in so much pain I’m in a deep depression but I can’t get any pain meds because I need an appointment, over a month away from when I scheduled it due to their jam-​packed schedule. I’ve been to the ER once because I could barely walk. What am I supposed to do for week after week? Who’s to say they won’t cancel on me, it’s happened before. My patient portal, since the doctor told me to get an appointment she doesn’t even answer my pleas for help any longer. I’m stuck too, because of my insurance and I’m in the middle of too much with my current transition to this area and dealing with SSI. To hell with me I guess. Thanks for listening… I agree with others, if you can, go somewhere else.

I wish i could give this place 0 stars. There are more competent people that work at jack in the box. I’ve had my appointments canceled, every time i needed a referral to a specialist the nurse practioner Andrea Grayson would tell me to get it from the front office, the front office would tell me to go home and they would call me, they never did. The final straw was one day i was in line to check in for my appointment and the nurse practioner I see was in the lobby talking to some guy who was joking about missing his appointment earlier that day, he said he was having problems with his prescription, she told him to come on back. When i got to the desk the guy told me i didn’t have an appointment, i said yes i did, he then told me he left me a voicemail cancelling my appointment, he never did, he was rude as hell too. I then asked him why my appointment was canceled, he said because the provider wasn’t there! I asked him if he meant the provider that just walked through the lobby and took a patient back. He said yes. Unbeliavable.

First time I’ve ever written a review. For anonymity I’m not going to go into details about my frustration with this place but if you can find another doctor do it. The front staff have given me the run around, the brush off, you will have to stay ahead of your own medical issues and on top of the staff to get things done. I would not trust them with my health and my life. There is a disregard for my health and no urgency for important medical issues. I should have known when the second thing you have to sign is a document stating in the event of medical malpractice you can not sue us. So bad. So bad. Keep you up late at night bad.

Just because I am 38 weeks pregnant and I cannot find another doctor but if you ever want to be seen by a gynecologist or nurse practitioner this is not the place. This place deserve 1 star just because the receptionist and a Vietnamise doctor that is not there anymore which was the best decision he could make. Otherwise, this place is just horrible! It was okay when I was seeing my the same nurse practitioner her name Andrea, which is really nice but yesterday after 2 months not to be seen by nobody because supposedly I am the one to blame for because my irregularity to make it to the appointments, however, I only have missed 1 since I choose Athena. Yesterday, I had so many questions about my 8 months pregnancy but I got seen by a doctor name Angelina Clerk or something like that which is awfully person and nurse practitioner. This woman should go back to medical school and try to be a better human being and respect and learn how to treat patients. I am glad that I’ve a big mouth and even though she was blaming me because there were 2 months I haven’t been seen which is not my fault whatsoever because they schedule that way, this woman even though told me if I missed one more appointment I will be transfer what the fuck! I am a couple weeks to delivery and she wants to transfer me because I missed so many appointment? When I only missed 1!!! I talked to the front receptionist, he apologized which is not his job to do that and he told me that I have never missed that the nurse was wrong. Also they double scheduled me and if I didn’t ask I will show up today and I wasn’t nor even schedule but I do have the card from them I am schedule. Terrible, terrible medical group!!!

Just went to my second appointment at this place. For the second time they informed me that though I had a scheduled appointment, there were no doctors there (11am on a Tuesday), and the earliest they could see me is next week. This is the exact same thing that happened when I went last year. Scheduled appointment, doctor not on the schedule. Juan, the receptionist, was entirely unhelpful.

This medical group has moved to 10 Harris court. They are the most unethical group of doctors I have ever been to. The staff is just as bad if not worse! They have rescheduled me 3 times and the receptionist has absolutely ZERO manners or courtesy. Not caring about my schedule and simply saying «You have to come in early. Doctor wants to leave early tomorrow» in her broken Spanglish. Not asking if my schedule permits or apologizing or anything! I feel sorry for anyone that has to see this group due to their insurance– my best advice: run for the hills. I’m about to call and complain to the medics board because this is just getting ridiculous. My dog has better treatment than I do…

Don’t Bother (Them).
I’ve just visited 2 of their locations (Monterey and Seaside) during opening hours, as posted on their website.
Both were closed.
I tried to call, selecting either location when instructed, then selecting the «press 1 for scheduling» option.
I only got a –busy– tone and the call dropped (several attempts were made).
Conclusion: most likely they don’t want to be bothered.

I can not begin to say that the doctors here are beyond the best I have ever seen! Nurse practitioner Grayson is wonderful! Dr. Reinhard Vu MD. Is the best doctor I have ever had in 46 years!

The ladies at the front desk are the only reason why this place even gets a star. They always are sweet when i come in. However, every appointment with dr. Keiu has been fast vague and cold. I still dont know my blood test results from 4 months ago and im 9 months pregnant. My ultrasounds went well except for my last one which was at their new office and i could barely see my baby on the screen and didnt get any pictures. Very disappointing. Today i schedualed an appointment because i read online that after 8 months you need weekly appointment to see if your dialating or not and if everything is ok. Dr. Keiu didnt make this appointment or even mention that i would b needing to see him that often the last month of pregnancy. I had to do his job for him. I am due in 4 days and i couldnt see him because apparently i have outstanding bills of 50 dollars that i never received in the mail and when i called to make the appointment they didnt say i owed anything after i had asked. Dont go to this doctor office you would be better off seeing a homeless guy under a bridge.

Avoid this place if you have any other options at all. I saw Dr. Vu at the Monterey location and it was the most disorienting appointment I’ve ever had. He was not friendly, did not offer any explanations of the prescriptions he called in for me, and gave me no chance to explain any of my medical history or preferences for birth control. When I left, the ladies at the front desk (who are pleasant) told me I had to go for standard lab testing (with no previous explanation from Dr. Vu). Five days after the lab testing, the office called to tell me I had an infection and that an antibiotic would be called in to my pharmacy that day. No prescription was ever called in. Both my pharmacist and I tried to call the office multiple times daily for a week and never got a response. Each time I was told someone would call me back. Today I arrived for a follow up appointment (still with no further information about this supposed prescription from testing 2 weeks ago) and 30 minutes after my appointment time, I was told that the medical assistant and doctor had not arrived for work yet. It is now one hour after my appointment time and I am still waiting to be seen. I have never been treated this poorly as a patient. Avoid this place at all costs.