Urrea & Perez, MD

Not at all a pleasant experience. My roommate was referred to this office by her general practitioner, the receptionists float back and forth between overwhelmed and unconcerned.
Her appointment was for 10:30, but she was asked to come in early to get her eyes dilated, which would then take 30 – 45 minutes before they could complete that exam.
The waiting room is stuffy, and hot. After a few older clients complained about the heat, A client propped the door open, a receptionist noticed after 10 – 15 minutes, frustratedly asked «who opened the door!?», came out, and closed the door. So, client comfort isn’t a priority. The air conditioning has a post it on it advising clients not to adjust the temperature.
But now, the thing that’s making me unhappy. She was supposed to be seen at 9:45 for the dilation. It’s 11:00am, and it hasn’t happened yet. So, if they took her in right now, it would be 11:45 before she’d get examined, and 12:15 — 12:30 before she’d get out.
From a 10:30 appointment, without a single word about the delay to the waiting room, the only conclusion I can come to is that they can’t handle their client flow.
Personal feelings aside, we’re not coming back unless there’s some assurance they can stick to their own guidelines, cause today, they’ve wasted hours of my time.

I wish to not give any stars this place is the worse place Ever the staff are so rude and bothered the wait is ridiculous even though i have an appointment I’ve waited 2 hours. Never coming back !!

If I could give a zero, I would. Wait time is exhausting. Will definitely be changing drs.

The Dr’s are great but very long waits the front desk always seems bothered helping and always over book

Good MD, but ridiculously long waits.
I have been taking my niece to this MD for 2+ years now. My niece has physical and mental disability. Every time I go there, on average, I waited about 1 hr (this is with an appointment) before getting called to enter another waiting area, which is inside the examination area. In the examination area I wait about another 15−25mins before seeing the doctor, which is ok because there is an assistant doing the pre-​work; some simple eye exam and eye drops. On my experience, I’ve seen both MDs, and typically its for 10mins (the rest of the eye test, assessment and plan). This office is over crowded, there are people waiting outside in the hallway. This office is over crowded not because it is a great place, but because they take all patients and all insurance.
There was one time where my appointment time was incorrectly written on my appointment card, it was either a 8 or 9. I did go in a day late and they said that I mis-​read the appointment and didn’t even bother to apologize for their mistake (I even asked a couple of strangers in the office and most said it was a 9). Instead of calling me to notify that I missed the appointment time, the receptionist told me that they were going to send me a postcard to notify me. What use is that? That means that it would have been a week late and I would still have to call in to reschedule, which is another issue.
Since they are always full of patients and overbooked. If you need to see MD immediately, don’t bother because if you don’t have an appointment, you are going to wait about 2−3hrs. You are better off looking for a urgent care place. Most of the time, the only available appointment is about 2 – 3 weeks later. I called in twice to make an appointment for an operation (not eye exam) and each time I was on hold for 20mins (I am not lying). The 1^st time, the receptionist said that Norma is on another call (is she too busy talking to her boy friend or what?). The 2^nd time, they said that she stepped out of the office (shouldn’t they tell me that in the first place so I don’t have to be on hold). At the end of each call, I had to leave a message for that person (Norma) to call back. It already been 4 days and no one has called me back. Very mad.
I have seen both Dr Perez and Urrea. They are both good. They explanations are good, but maybe I do have some medical background.
If you have to go, the best time is to show up is at 8am and wait outside the office door. Once the door is open (about ~830am), rush inside and sign-​in, believe me there will be people waiting behind you.
The only reason why I am going to this place is because my family doctors says that this office is the only one he knows of and takes all insurances. I am currently looking for another place.