E & X Party Rentals

First I’m reporting them to the business bureau. I wish I would had Unilocal them before I rented from them. In the beginning I spoke with Amy she was kind and nice yata yata yata I even researched a couple of more places and I even ask if you price match and Amy reply (the reason why we don’t price match is because the quality of our product is high quality) so I said okay because The only thing I couldn’t get with others was a cotton candy machine with the other companies cause it was rented out. So I went with them a few days before. My nieces party day of the party my dad calls me and tells me how much did you pay for this I said 250(jumper, 9 tables 60 chairs cotton candy machine) and he says okay come look what $ 250 got you. I ignore him go back to sleep my sister calls me and starts telling me that the jumper isn’t my little ponies the tables and chairs are dirty and filthy and the cotton machine is disgusting.
I drive down to my parents house to come to see «the high quality stuff I was promise «chairs were dirty like dirty you see in downtown alleys or chairs that homeless people sit on (probably there so cheap the stoled them from the homeless) tables what were more to say than the same comment about the chairs.
Jumper was dirty bugs crawling, sticky, smelled like a god damn downtown street alley. (I refer to the bad part of downtown LA, if you been there you know what I mean) cotton candy machine was dirty but go figure this is high quality stuff I wouldn’t expect nothing but the best.
I then called Amy answered spoke hung up called back told me if I wanted another jumper I said no I wanted the little ponies or a girl castle cause the god damn castle I had was blue! Blue! And I told her about the chairs and she says oh it come from the wrong pile (okay says everyone on Unilocal your chairs and tables are dirty so your pile of bullshit must be high if everyone says it) Not only did she not call me back she texted me cause you can’t leave a voice mail cause it’s full probably of complaints and threats. (Word of advice to Amy, don’t text your clients especially when you know your product isn’t «high» cause that last conversation we had is what I’m gonna report to the business bureau and health department for the cotton candy machine)
She told me she can give me a discount $ 25 ha really $ 25 isn’t anything to me that’s how much I wasted In the cleaning products to clean their piece of shit of high quality products. And then we argue and told me I can call her boss Carlos on the same phone she texting me from. Like wow really, I have a college degree and going to med school in the fall how stupid do you think I am? But it’s okay I know Carlos the owner isn’t calling but it’s fine cause I’m still reporting the pictures and text messages to the business bureau.
Conclusion, I’m NEVER renting from them again my neighbors booked them for next week on the 24 th and guess what! She’s canceling them thank god she witness the horrid of e and x party rentals.

DO NOT RENT FROM Here. I repeat do not rent from them unless you want to be stuck with horrible service and very dirty looking chairs tables and rotten smelling bounce houses. I am not exaggerating. My sister in law recommended this place since this was were she was renting from for the previous 6 years. She never had a problem with them. One of the owners Xotchil was very helpful back when they just started their business because most likely they didn’t have a lot of customers and they wanted them to come back., now she is very rude and I feel like a customer more a customer less isn’t a big deal to them anymore. In June of 2013 I called to get an estimate of a bounce house, tables and chairs. She was very rude and because I wasn’t putting in the order on that day she left me on hold for over 20 minutes just to tell me that she will be giving me a call back cause she had another customer on the phone. I called her back a week later since I figured she wasn’t going to give me a call back. I put in my order for a bounce house, tables and chairs. My friend offered her tables and chairs so I ended up just renting a bounce house. Xotchil was not happy about my cancellation she was very rude and hung up the phone quickly. The day of the shower came and I got the dirtiest bounce house ever. It was full of trash, bags of potato chips, candy wrappers and it smelled like mildew. They also didn’t provide sandbags like previous years. We had 2 accidents that night with two children busting their heads wide open. One of those kids was my daughter. I was pissed off because of their lack of responsibility as a business for not caring about the safety of children. When I called they lied and said they didn’t provide sandbags which was a lie because for the previous 6 years they always did. The year after we had 2 parties coming up and we again were going to rent from them again. I changed my mind. I wasn’t going to risk it having the same problem. Because my sister in law
Put in the order, we were going to get like a $ 10 discount which was basically nothing. I ended up ordering from a different company. My in law kept her business with them. On the day of her party, they arrived at 12 and we had out the order in for 8am. They dropped off the bounce house (again without sandbags) and tables and chairs. The bouncy house smell was unbearable. The employees starting cleaning the inside on the same day as the party in front of US. How unprofessional. They left and we still cleaned he inside again and took out more trash. We used febreze and Lysol and we could still smell it. We called her back and she was mad because we were requesting for them to come back and clean it again. She was really rude when we requestEd them to come back and clean it. Also we payed for larger tables than the ones we received. Again she lied and said they didn’t carry the ones we were raking about. I gave them 1
Star because Unilocal won’t let me do 0. Unfortunately they lost 2 customers.

I rented tables and chairs from E&X Party Rentals for my parents’ 40^th anniversary party. They deliver chairs and tables that were dirty and very old and covered with scuff marks. I called them back and they didn’t do anything about it. Then they picked up the tables and chairs that night as opposed to the next morning as I had originally been told over the phone. I will never use them again.

I hired E & X as my wedding party vendor.
Pros:
— Their price is amazing. The best in LA. (Trust me, I researched.)
— Their tent/​canopy setting is very fast and secure. Great canopies for any parties.
— No hassles. Delivery and wrap up are all included so very little headache.
Cons:
— The tables and chairs we rented are very dirty. We had to clean for an hour before using.
— They had a busy schedule and could not accommodate to our request delivery time. It wasn’t solved till the evening before my wedding and it made us very nervous.
Why the 5-​star?
Although the experience was a little too «exciting» for our wedding planning, after reasoning with Amy, the coordination person, she was able to made it to our requested delivery time and manage to set it all up. It was a huge relief to have it all delivered on time. The canopies were beautiful and nicely secured for our location. The wedding turn out to be better than we had imagined because of the canopies.
Sure the tables and chairs were a little dirty but it wasn’t too big of a deal.
The rate was really reasonable for the amount of work we asked for. I will hire them again and recommend them to anyone.

Such a great experience with E&X. I called the morning of the party and they were able to accomodate all my last minutes requests. Everything was delivered at the time they quoted, literally 1 ½ hours after calling!!! The driver called me ½ an hour before arriving to confirm I was there. The 2 guys were quick in setting the jumper up and carrying the tables and chairs up my steep driveway. They do not set up the tables and chairs, as in unfold them, if that’s important to you. But I didn’t expect or need them to anyway.
When they came to pick everything up in the later evening, they were able to accomodate a next day pick up of the table and chairs, thankfully! The guys were here the next morning at 9am to pick up tables and chairs. No attitude, no hassle, great service! Girl on the phone was super friendly and delivery guys very nice.

Very professional and love their products. They had a large variety of jumpers with different themes that kids love. The chairs & tables were in epic condition and the balloon decorations were amazing. I would definitely recommend this company for your next party planning.