Digitron Electronics

Connected via phone before sending in an item for repair. Was quoted 2 weeks to fix. Three weeks later, no call, and I reach out to them, to find out the item should be shipped back to me next week. Then a follow up call to note the item never was fixed and they’ll send it to the manufacturer for repair.
Five weeks later, they mistakenly send the item back to me, still broken. Terrible experience.

Don’t take your equpment here! They replace parts that are not broken and charge you a lot of money without fixing the problem!

Jury is out. Having issues with this company, we shall see if they resolve properly.

About a year ago I took my JBL PRX615 in because it would not turn on. I got it checked in at Digitron and was told it would get diagnosed and I would be given a call. After two weeks with no call back from DIgitron I decided to call. I was told that even though JBL gives their speakers a 5 year warranty I still had to pay Digitron $ 240 just to get it fixed. WTH! I say no thank you and take my speaker to JBL in Northridge, CA of course. They replace the input/​output on the amplifier and ship it back to me at the unbelievable price of $ 0. Thank you JBL! Digitron why why why?

Digitron customer service is spot on! From the front dest to the Owner. Repairs are done right the first time and if not they will correct the issue. Pricing is fair and reasonable. I just want to thank Simon for all his help and expertise!

This is a terrible business and you should stay away from them. I brought in a vintage synth with specific instructions on the three relatively simple things needing repair. After a couple weeks of complete radio silence from them, I called them inquiring about its status. I ended up having to call four times to get any sort of meaningful answer because every time they said they’d call me back with an update but never did. And after talking with them it was clear they had no idea what they were doing and don’t know how to use the internet because again, I spelled out very clearly what was broken and if they didn’t understand it all they would have to do is a simple internet search for answers. And finally when they said the keyboard was ready I went to pick it up and it was wrapped in plastic making it impossible to test at the shop. But I paid for it assuming everything was fine and take it home and guess what… It’s not even fixed! They neglected one the three things which was also the most obvious of the three that anyone with any sort of understanding of musical equipment would spot within seconds of testing it. I then took even more time out of my day to bring it back to them expecting good customer service and was met with more confusion and unprofessionalism. This place communicates poorly, doesn’t understand musical equipment, and does shoddy work. Stay away.

Normally once my electronics are breaking down and out of a warranty, I tend to not try to deal with all the hassle and repair costs. I had a Sanyo projector that had some discoloration and kept switching on and off and I figured it was toast; but a buddy of mine recommended me here and they got it working no problem for much less than what I would have been looking to spend on a new one.

Brought my pioneer mixer in one day, something was funky with the nobs. The turn around time was incredible as well as the friendliness of the staff. Definitely will be bringing more things here in the future!

Our overall experience with them is good. We sent Panasonic DVX camcorder to fix. They did good job on fixing electronic circuit issue in the camera. Yet, their labor charge was a bit pricey!
Their Unilocal review is not good so we weren’t sure about sending it here. But they are the only Panasonic certified repair center in CA for professional camcorders. So we had no choice. But they did good job on our camcorder so I would use them again but we hope that they lower the price.

I’m not usually one to write reviews… But when I get personal service like this, I can’t let it go unnoticed!
After having researched the issue I was having with my projector online, I was reluctant to spend any money trying to repair it because most forums indicated that it might be cheaper to simply buy a new one.
However, I thought I’d give my Panasonic PT-​D6000 one more chance, given the low cost for an estimate here… And, low-​and-​behold, the guys at Digitron Electronics were on point on their original estimate, leaving me quite satisfied with the price I paid.
On top of everything, the service was prompt and the owner, Eric, knew my name when I came to pick up the unit — even though I only went in once! Thanks guys.

The battery tabs broke on the back of my Panasonic HVX200 a while back. This was real pain because I had a shoot coming up and needed the camera working as soon as possible. I called up Panasonic and they recommended Digitron as a local certified camcorder repair shop so I gave them a try. They took care of the issue and had a pretty quick turn around time. I would definitely recommend them to anyone I work with who owns camera equipment.

I brought many many units to Digitron over many years because they keep doing splendid work. The last thing I brought in was a Tascam multi-​track tape deck that everyone else told me was obsolete and not worth fixing. I needed it fixed because I have a lot of old tapes I want to transfer, so I took it to Digitron and they fixed it perfectly. They even said they could save me some money by putting a used board in it and still they guaranteed it for 90 days. If you have equipment that is important to you, this is a great repair station.

Took my Pioneer Cdj there and they told me it was out of warranty. I asked them to fix it anyway and they basically fixed it like new. If my mixer ever goes bad, I know where to go. Thanks guys.

Terrible Service. Bought a Jamman loop pedal that went bad on me 6 months in and had the pro coverage on it so sent to them since they were the closest repair to me. Been waiting almost 4 months now to get it back. I Have spoken to the same guy every time who says he’s the manager, originally in april giving him a copy of my receipt, and an explanation of what was wrong. Waited a couple months and called to ask why it was taking so long and he told me it had been sitting in the warehouse for a couple months and it didn’t have paper work. I was a the ups store when they mailed it out so I know that is a lie, plus we had already spoken on the phone so he knew the situation. Then he asks for my receipt again so I sent it along with an email explaining again what happen asking if there was anything else i needed to do. Never got a response so emailed again a week ago and asked how the repair was coming… no response. So I called today to ask how the repairs were coming and he still didn’t know what I was talking about then asks for my receipt AGAIN. I had to explain everything to him all over and he tried to lie saying the pedal had only been there a month, which is when i called after waiting 2 months already. Then tells me they have been away for the holidays… sorry that doesn’t excuse the past 3 ½ months dude, and then says «we will do our best» when i asked if they could please start working on it this time. What a horribly managed, scummy business. I will be surprised if I actually get it back fixed.

I’d think twice about this place. Called the company to ask what the protical is for sending in a camera. They said to send it in and they would give an estimate. Sent a pro camera in to them and they gave me an estimate. It was very high, so i declined the repair. Then they tell me I owe them about $ 100 for the estimate. They never notified me about there being a estimate cost. I don’t like hidden fees; that’s just bad business. All the other places that required paid estimates ask for a written approval and money upfront… not hold my unit hostage until I pay something I was not notified beforehand to pay for.
CONCLUSION: As for being a firs-​time customer, recommended this place by Panasonic, I am thoroughly dissatisfied with the customer service and the dealings of this company.

these guys do great repair and custom work on all of your musical gear. i assume they are pricey, but i never have used anybody else in the area.
they always have very accurate in their estimates and are pretty quick in their initial diagnosis of my gear. they also do rush jobs (for double the labor rate i think).