De La Rocha Hector N MD

It’s a nice office and the back office staff hasn’t changed since we’ve started coming a couple of years ago so that’s really nice.
We miss Chanel.

I’ve bringing my daughter to see Dr. Hector and Chantel, it’s been 3 years now; they’re both great. They take their time and answers all your questions before you even ask them.
I started going there by my friend’s recommendation, who also loves these Dr’s
The clinic is also very nice, very clean.

I have not met Dr. De La Rocha, what a shame because I looked forward to meeting him. But this review is based on his front desk’s «assistance,» and my feelings on how a pediatrician medical practice should be.
I called today, because while expecting, I am looking for a Dr. for my new baby and I first wanted to meet with Dr. Rocha and see if we would be a good fit. I hear more and more parents are doing this type of search while expecting so I did not think I was doing anything out of the ordinary.
The receptionist, who told me her name was Maria explained that this Dr. doesn’t allow for this type of appointments, and if I wanted him to see my baby, then I just needed to bring the baby in with an appointment, and he would start seeing him, no option, no interview allowed. Now, I was not looking for a free consult, I would have paid for it, but I wasn’t even given an option.
Maria was so rude on the phone that it stayed with me all day. I am merely an informed parent looking out for the best for my child, why did I need to be treated in such a disrespectful way. As I told her that I thought that the practice of the doctor meeting expecting parents is a good idea and that she should suggest it to him, she said, ok, ok… blew me off and abruptly hung up on me! I called back, told her I would mention on Unilocal how rude she was and she was still rude, said this time she would tell that to the Dr. and again hung up on me!
The reason why I give this practice a 1 star is because I would not like to have my children under the care of a clinic with such bad customer service. I believe the relationship between a parent and a pediatrician should be open and beutiful and I am not sure a place with this type of service would provide this type of relationship.
We as customers have choices and every practice should feel grateful not entitled at the expectation of one more customer.

Great facility and friendly staff. Just don’t be late for your appointment because they only have a 15 minute grace period.

Dr. Hector De la Rocha has been my almost two year olds doctor since he was a newborn. On our first couple of visits he seemed very nice, he answered all my questions and concerns. When my son was about six months old I questioned him about some of his recommendations and apparently that didn’t sit well with him because after that his whole attitude changed. I now dread taking my son to his appointments because he speaks to me in an arrogant and sarcastic way especially when I ask questions. I truly don’t feel comfortable with him anymore and needless to say I will be changing my son’s pediatrician very soon.

I really dont know why Dr de la Rocha has such good reviews… am I the only person that has caught on to his arrogant sarcastic way??? I guess so. The times I have taken my kids in I have been less than pleased with this doctors way, I feel he is arrogant and very sarcastic and then catches on and turns nice… he has made me feel uncomfortable and unable to ask questions for fear of getting a rude answer or remark… bottom line is that not even my kids are comfortable going in to see him. He is presently my kids doctor, but I am actively looking for a new one… I definitely think there should be a positive connection between patient and doctor and I just dont think thats the case here… I shouldnt be afraid to take my kids in to see their doctor… and with him I feel that unfortunately.

We first started coming to Dr. De La Rocha’s office when my brother was a bab (24years) and now I bring both my kids who are 5yrs old and 2 months old. He is the best doctor for kids. I trust him completely because he is very patient and you can tell he cares about his patients.

Okay so the clinic is clean but I just don’t like that they didn’t have the medication for my kids vaccines and they wouldn’t sign my daughters papers for school cause she was in need of them to feel it out. They would send me to other places which they didn’t want give them to my daughter due to her medical that she was a signed to them… theirs other things that I didn’t like about it

Best Dr. They answer your questions. Spend as much time as needed with you so you don’t feel rush. My brother went there since he was a little boy and now I take my three kids.