Saunders Hardware

Very helpful as you would imagine any local hardware store to be. What I highly recommend is that when you’re looking for a Weber grill, check them out. They had a full selection of every color and type that I was looking at. They’ll immediately build it, deliver it (next day in my case) and take away your old grill and are professional throughout. Great store (s)!

I went this store because it’s local and I thought the customer service experience would be great. I spent almost $ 7,000 for custom wooden shutters. When the installation began the installer realized that one of the measurements for a window was incorrect. I noticed that one of the shutters open the wrong way. This wasn’t a big deal for me initially as the installer explained that they would reorder additional shutters (this was mid September). Over the next 4 months and numerous emails and phone calls. I expected the store owner and not some teenage manager at the store to call me and explain what was taking so long (I got several different stores.)
The final installation for the remaining 2 shutters did not occur until mid-​January, 2015. As of this date I haven’t talked to anyone at the store other than my initial call to speak with the owner. If you are going to be in the custom order installation business your customer service better be on point. Very disappointed!!!

I will usually try to buy local whenever I can but I’d much rather to go to Home Depot than here. It’s not because of the high prices which I expect in a smaller place. It’s the customer service. As previously mentioned, the owner is not friendly and frequently ignores customers. I have often seen him be outright rude to his customers as well. I much rather go to American Royal Hardware also in Montclair where they have some of the nicest and most helpful staff.

I’ve lived in Montclair for 25 years and make great attempts to visit local establishments. I went so far as to be willing to pay a premium for certain items to keep to my «buy local» mindset. On a few occasions over the years, I’ve seen other customers in a dispute with the manager. On those occasions, I’d walked away thinking that the manager/​owner was less than cordial in handling the dispute and yet, I’d not personally had any issues. That is until today. Make no mistake about it, the manager is just mean and spiteful.
This argument was about the dreaded $ 10 minimum for using a credit card. Keep in mind that I didn’t intentionally ignore this minimum. In fact, 1 hour earlier, my wife made a purchase at the store for about $ 45. My issue was I needed to purchase a few light bulbs and a few keys that my wife forgot to purchase. The clerk grabbed the light bulbs for me and made the keys. Because of this, I wasn’t even aware of the total. Yet the total came out to a tad more than $ 1 below the minimum.
I can’t accurately put into words the nasty attitude the manager gave me while he refused to accept payment. Essentially saying that he’d rather toss the keys into the garbage and forgo additional business from a 25 year customer than accept a credit card payment for a purchase 10% below their minimum. But the real clincher was the rude manner in which he flaunted his refusal.
Policies are guidelines that generally should be followed. Yet, when those policies conflict with what would seem to be a common sense business decision, the decent entrepreneur makes the right decision. And I can’t see in what world flaunting the willingness to toss $ 4 in keys to the garbage and losing a customer would ever trump easing a charge policy to allow a charge $ 1 under their minimum.
If you’re in Upper Montclair and need hardware, skip this place and go to American Royal Hardware on Park Street at Watchung Plaza which is a mere ¹⁄₃ of a mile away.

I grew up with this Hardware store. I’ve seen it through many transitions. They’re hardly ever without what I need and in middle school when I couldn’t for the life of me hold onto my house keys, Saunders was always there to make me a new pair. I live in a very convenient area of town, and this little shop is definitely a part of that.

I like Saunders for the reason that I can get glass custom cut for picture frames here any size but it’s expensive here to get the glass cut. I’ve since found a cheaper place to have glass for pictures cut.

Brought a quart of stock (not-​custom) paint back the day after a purchase, never opened, and only grudgingly did they agree to refund. She points to a TINY (mice-​type) sign over counter that says no returns on paints, even on stock color paints. Price of Benjamin Moore paint here is outrageous, especially disappointing since Mr. Moore once lived three blocks away, on Upper Mountain. Not the Saunders I grew up with!

Very good selection for such a small store. Helpful staff.