Firestone Complete Auto Care

Brought my car in 3 times for a problem and they still couldn’t fix it. They sure enjoyed keeping my money though. Car went to dealer to get it fixed right.

I went to another location, and several other places before and wasn’t happy at all, but I left my vehicle here overnight and the next day it felt as if I was driving a new vehicle. Amazing work done, great team of managers to mechanics. They were on point and extremely professional. I give them 10 stars but I could only pick 5
Thank you guys!

I will say that they go above and beyond to resolve any dissatisfaction, so I am surprised there are so many low reviews because they did seem to really care about my comment, so I have to bump them up on a rating.

I came to my appointment EARLY and it still took them 2 and ½ hours to change 2 tires. Absolutely ridiculous because they tell you it takes 30 minutes. Do not recommend going here.

Wow, worst auto-​care experience ever… Had seen more professional behavior at Lantas Usadas in Brownsville Texas!
Sales-​writer tried to overcharge the internet quote price by 25%. Tried to indicate that there is a state law requiring a TPMS repair kit. They kept my OEM valve caps. Damaged the body of the car by lifting from the weld-​seams as opposed to the support frame (as shown in the Factory Service Manual).
Best yet: The fawqtards put armor-​all on tire-​treads of the tires. So much armor all that the they couldn’t get the car off the lift and pulled burn-​outs for five minutes trying!
Total losers; if you want a bad experience and need your car returned with damage this is the place to go.

What a refreshing experience! I walked in on a busy Saturday am with no appointment and was taken care of completely even when my car required additional service that I did not initially bring it in for. Friendly, knowledgeable staff that kept in touch with me throughout the day and consistently updated me on the status of my vehicle. Really made a woman feel like there are great mechanics out there that you could trust and not have to worry about trying to get one over on you because you don’t really know all that much about cars. Cesar and Chucks were super friendly and informative from start to finish and commend them and their team for running such an inviting facility. I will definitely be back next time anything needs to be done to my car. Thanks guys… my faith is restored!

These guys are so efficient and helpful. Every time I come here I get great service. Rich Camacho and CJ were great.

First let me start by saying that I never write reviews.
I took my truck here because A/​c not working.
1. They told me leak was «so small they could not find it».
2. They charged it with freon and charged $ 300.
3. they said if I had any problems to bring it back because they had put in freon with dye.
4. There are signs everywhere that say «if they do not fix it right the first time they will fix it again at no charge»
As soon as i left, I turn on the A/​c and only one side worked. I call them up and they said no problem bring it back and we will take care of it. 2 weeks later I bring it back and they tell me they need to replace condensor and add freon again. the cost would be $ 700. I ask why I have to pay for freon again when it was not fixed right the first time and they tell me the policy is not on A/​c repairs.
I left and figured it was a $ 300 lesson.
I took it to a local mechanic. He looked at the truck and said there was nothing wrong with the condensor. There was a line leaking. Changed line, filled with freon total cost $ 157.
I would not recommend Firestone in Montclair and would never go back.

Beware of this Store trying to sell you services that you don’t need!
My usual tire store could not get the snow tires I wanted so I decided to give Firestone in Montclair a try. They were not the cheapest but had the tires I wanted and were close. After they put the tires on my car they called me to tell me that I needed the front end aligned then offered me either the $ 89 one time alignment or a $ 169 lifetime alignment and asked me which one I wanted. Since it was a brand new car I told them don’t do either and took it back to the dealer I purchased it from since it was under warranty and they do the alignment for free. The dealer checked my vehicle out and said the alignment was fine. I would not go back to Firestone in Montclair.

I would give them negative stars if I could. I’ve been a long time customer of theirs. I never got anything too involved done there, but always went there for tires, alignment, oil changes, and brake service.
A couple months ago I heard a squealing sound when I hit the brakes, so I brought it to Firestone to have it looked at. Technician Wayne Lutwiniak supposedly checked my brakes. Bobby the service provider said there were «plenty of pads left», but the sound was because I needed a new lower-​front left ball joint. The next day I brought it in and had them replace the ball joint.
Yes I am an idiot for believing them about my brake pads, I should have gotten a second opinion. A couple weeks ago I started hearing metal on metal when I hit the brakes. I took the car to a different mechanic and found out that the pads were completely gone and that I needed new calipers as well.
So what could have been probably $ 100-​$ 150 to replace the pads turned into $ 580.
So, this is how Firestone treats a customer of more than ten years. Someone’s brakes are something you just don’t F around with.

We have used these guys a few times, most recently when we broke down the first week back to school. I broke down on the GSP because the clutch went. We had no idea how much it would be and we didn’t have any money (my husband is a teacher&they do not get paid anything in the summer in Jersey: can you imagine?) We were towed here by a police tow to get me off the GSP and then we got the bill for service. It was $ 22, it was just a loose screw. I truly was impressed, my husband has had so much trouble with this freakin clutch… we really would have believed anything.
Whats more important at an auto shop than not being price gauged? Nothing, that’s what.
Their NICE!