Michaels

Every time I come here the line is 15 deep! Never enough checkers. Unfortunately, this is the only location that is close to my house.

Rozet is amazing! I picked out fun items for a gift. And she created a beautiful gift basket while I waited. I was on my way to the party in style!

You can literally find everything here that feeds your inner artsy-​crafty creative soul.
***The items can be expensive so use coupons and promotions on the website!!!

I have been coming to this Michaels for a few years and have always liked their selection and varieties of supplies. Their supplies are always in stock and the store has friendly and fast customer service.

My favorite go to store for whenever my crafting side kicks in. I also like the Michaels in West Covina too. However, this one near home has all the things I need. So hard to come in here and not buy a sh*t load of things, lol!
Christmas time — love coming here and checking out their Christmas wreath selections, which are 50% woohoo!!! They’re so gorgeous and each one is so unique! Got one for my house after getting rid of our old one.
I also love their huge selections of rhinestones, glitters, stickers, glues, double sided tapes, and paints, oh my!!!
They also got a huge selection of frames too. They’ll have their BOGO sales on it. Also, they might not accept frames back if you open them (though I gor lucky this time since I was exchanging it because I got the frame size half an inch too big, and they were cool with me exchanging it).
Friendly, helpful staff and they accept competitors coupons too! Be sure to check out their discount coupons on their website and
for further discounts too.

This is my go-​to craft store! Usually I spend like an average one to two hours browsing around. It’s honestly like my second home. You can find everything and anything here. I’ve been to other Michaels but this is byfar the best one I’ve been to. It is more organized than the other ones and more well stocked.
I come here for scrapbooking stuff, holiday accessories, baking supplies, and all my craft essentials. I come here even more often now since Joann’s in Arcadia closed down. The employees are really helpful in searching for exactly what you need and the store ALWAYS has some sort of sale. It never disappoints!
Always check Retailmenot to see if theres discount coupons that you can use, usually they’ll have a 40−50% off one regular price item coupon, or if you are really lucky you will happen to see a 20−25% off your whole sale/​reg price item purchase, the day you are visiting. So definitely remember to check and save!
Overall, great store! If you are looking for your craft essentials, this is your go-​to! I just wished that they sold like fabric/​cloth, but then Wal-​Mart is a block or two away which is not bad at all. Love this store!!!

Wow I have not encountered bad customer service like I did today in a long time. Melissa at the register wouldn’t accept a competitor coupon that my local store always accepts. After declining to accept it, she slammed her scan gun. Completely inappropriate!

Great place to buy art and crafts things if you have the time to walk around and look for things yourself. Came couple of times and asked staffs who are walking around in the shop for assistance and they didn’t seems to be of much help. Cashier staff is quick and friendly.

Came here to buy a couple items this afternoon for Halloween I found some 50% of items which was great. I always loved this Michael’s because everyone seems to be helpful and professional but not today. first off when I walked in it was a complete mess also the floor staff didn’t seem so happy to be there I asked her a question about the Halloween items and she was so rude and bothered by my question. then when I headed to the line the lady on the register was literally yelling «next «by the time I headed to the register man I had to say hello and oh man talk about poor hygiene I’m sorry but her breath wow it just was so disturbing she didn’t even open her mouth to say hello and it was smelly I believe her name was Kathy yikes her breath was bad on top of her not so great customer service. Tic TAC anyone.

This place lacks customer service. Cashier was rude and abrupt with me. I’ll just stick to the Pasadena location.

I am sooo over this place. It seems like every time I need something and I come here to try and find it, they just dont have it. AAARRGGHH!
Ohhh well they have a lot of the usual crap you would expect from this place. Kits for different types of things. School projects, science stuff, picture framing, and lots of crazy eclectic crap for holidays.
None the less I came here seeking something specific and the staff had no clue what I was after. I ended up wandering the store and finding the right section on my own. When I found the section, I looked around and unfortunately was unable to find what I specifically was looking for.
None the less I found a once again unhelpful staff who didnt know their own store. None of the specific things that I wanted in the few items that they did carry. Ohhh well it was my fault for having tried to come here after several other fails. Yay for the giant box stores that dont have a clue about anything that they carry or customer service… have fun… lol =D

No issues with the store, just an alert for those buying custom frames. Go to Aaron Brothers instead, better prices and you are not charged for each item. Michaels was charging for frame, matting, glass.$ 400. Vs. Aaon Brothes frame and matting = $ 220

This place was so busy for the holidays. Stay away if you can, parking is good because there nothing else around. The service is average they don’t offer you any help when you are trying to find the coupons on your phone. But what can you expect it’s not nordstroms.

I’ve been coming to this Michaels for 18 years and I have never encountered such a rude worker as I did on Tuesday. The girl simply refused to help me. Stay away from this Michaels, the one in Pasadena is much better.

Rosena Malkonian, the floral designer, at the Monrovia, CA store is the best. Not only is she talented. She is very accomodating in making sure the customer is happy with the special order arrangements. I have ordered four arrangements and they look beautfiul in my new house and have gotten many compliments for them.
I would nominate Rosena as the EMPLOYEE OF THE MONTH. Any floral designs of any kind, you can count on the service and customer satisfacation from Rosena.
Thank you,

I came here hoping that the bad reviews would mean a less crowded Michael’s during the 3-​hour 40% off sale. AND I WAS RIGHT! Unfortunately, the reasons for the smaller crowd were due to reasons like bad customer service and a location that’s inconvenient to get to (not too much else around).
I saw one of the associates yelling at a customer who was inquiring about custom framing. The customer wasn’t understanding how the layout of the framing would be… and the associate just kept yelling at her.
Selection is okay, probably not as much as the Pasadena store, but they do have their containers/​organizers in a section on display, so you can actually see the different varieties of boxes and stuff.
On the plus side, Parking is ample.

It’s the only art store around for a teacher To go purchase things. Customer service is a hit and miss. Always search for coupons online before making a purchase!
Items are priced high here so by the time a coupon is used, it makes it ok to purchase. Teachers get 15% off the whole purchase by showing ID.
Wish they were more consistent with stocking inventory!

I needed a custom mat for a panorama frame and Michael’s came through!
The help (Cory) was excellent and the questions and concerns I had were all answered clearly and completely. Delivery was quick and at a fair price too.

Horrible, Horrible customer service!!! EVER !!!
I was very disappointed with my experience at this Michaels and unfortunately due to the lack of professionalism from their employees I will not be returning to it. When you go to Michaels or any store for that matter as a customer you expect some customer service after all if they did not have customers how would they receive a paycheck… As a customer when you are ignored and treated in a condescending way by not one but two employees, there is only one thing to do and that is to take your business elsewhere.

I have never had such an irritating, stressful or bad experience at a Michaels before.
On October 21^st I placed a special order for 14 glass vases for my centerpieces at my wedding reception. On the day I placed my order I was guaranteed they would be there by November 9^th unless I received a call letting me know if they got there earlier. Okay, awesome. No problems that day, excluding the extremely rude check out clerk that barked at me when I was unaware of where the non-​existent line started. A simple «Excuse me, but the line starts there» would suffice. You don’t need to speak to me like I’m a hard of hearing idiot.
November 9^th rolls around, no call letting me know my vases arrived early, so, under the assumption when I’m guaranteed something will be there by a certain day it’ll be there, I made the 30 minuet drive from where I live to the store. When I arrive I go to the back to pick up my order. The girl working there looked completely confused when I told her I had an order to pick up, she took my name and went to the back to get my order. After waiting for a good amount of time she comes out an tells me it’s not there. Okay, I’m annoyed, yeah, but fine. She then tells me they’ll be there within a few days and will call me when they arrive.
November 15^th comes. It’s been a day short of a week since my order was «guaranteed» to be there. Still no call. So I call the store, I was on hold over 20 minuets waiting for a manager to pick up. I finally got fed up and hung up. I call back about an hour later and finally get to speak to a manager. She goes looking for my order, now, by this point I’m annoyed. When she finally comes back informing me my order IS there, I’m pissed. I mean, really? Nobody bothered to call me.
Tl;dr
During the whole process of planning my wedding I’ve been the coolest and most collected bride ever. On top of it, manners matter. But this store actually got me to the point where I was giving some nasty attitude.
This store has no structure, communication with one another and needs a terribly overdue update on the store it self, organization (it’s a big jumbled mess,) possibly a change of employees, an attitude adjustment and a lesson in customer service.
The only good experience I had here was the very polite and quick to work men in back at the framing area.