Similar to any other Quest centers, I made an appointment in advance which I recommend you can do so on the iPhone app which can be found in the app store or on their website. If you don’t mind a trip to Monroeville(True confession: I don’t mind the occasional trip out to M-ville because it gives me the opportunity to do some big-box shopping at stores that actually have a complete inventory.) or already live or work nearby, this location is convenient as it can be reached via a street one block off the William Penn Hwy. It is one light before the entrance to the turnpike entrance. My phlebotomist was helpful and friendly, and she knew how to take blood without being painful. Because I had an appointment, I only had to wait about five minutes – the time it took for her to finish the person ahead of me. I was in and out in 10 minutes. The waiting room is clean and comfortable, and the medical facilities are clean and comfortable as well.