Avets

Avets in monroeville was very courteous and had great surgeons. My dog was treated very quickly and the surgeon spent 20+ minutes with us explaining all the options and made sure we understood everything completely. The estimate was accurate for the acl tear and repair.
Great place!

I recently took one of my rabbits there for a case of possible GI stasis. I understand it was late at night but the vet techs had no idea about rabbits and the Doctor was not helpful at all. They didn’t seem to know anything about rabbits AT ALL. Even though when I called to see I I could bring him in, they said that it wouldn’t be a rabbit vet on call but they do see rabbits there. They were quick to get me in, but that’s the only good thing I have to say about them. They are extremely expensive and said if I wanted X-​rays read any faster (I went in on a Wednesday night) than Friday I would have to pay an extra $ 100. Are you kidding me? You should care about your patients not how much money you can make on someone trying to save their animal. Needless to say Hank didn’t make it. I urge people to go elsewhere. This place was a joke.

Avets is very expensive, but that is to be expected when you are looking at emergency medicine and critical care. The staff is extreamly kind and compassionate, and they go above and beyond.
I took my 10 year old Sheltie/​Dalmatian to Avets after he seemed to be getting worse after being diagnosed by our regular vet with pneumonia the day before. I carried him into the clinic and we were rushed straight back. They took the dog back for treatment while I gave them a history and then took me to an exam room to wait to talk to the vet. I don’t remember the vets name since I was very distraught over my dog, but he was extreamly compassionate. He told me that the pneumonia was pretty bad and my dog’s oxygen level was 85%, but he seemed hopeful and gave me some rough statistics on the survival rate of pneumonia. I was really hopeful that my dog would pull through. He gave me an estimate for treatment costs which did have a large range as in depended on how long my dog needed to be on oxygen and how many days he would need to spend in the hospital. After the vet was done talking to me he sent me to pay a deposit which was based on the low end of the estimate. After paying the deposit, they allowed me to go back and spend some time with my dog who was in an oxygen tank. The tech told me I could put my hand though the window, but did warn that took some oxygen away from the dog. I stayed with him for a bit and asked about when they would start his IV’s. They told me as soon as I left so I quickly said goodbye and I was told I could call and visit at anytime.
Later, that night another vet called. She informed me my dog was aspirating, his oxygen levels were dropping, and she was very worried. My mom and I rushed out the door. A few minutes later she called back and informed us that he wasn’t going to make it and asked what we wanted to do. We told her to just keep him comfortable and anything she could non-​invasively to try and keep him alive until I could get there and say my goodbyes. Unfortunately, she informed us that his breathing was slowing and he probably only had a few minutes.
When we arrived, they put me in a consult room. I was hysterical and just wanted to see my dog. The vet came in and told us what I already new deep down. My beloved dog had passed. They brought him in and gave us all the time we needed to say goodbye. They also gave us a clay paw-​print impression, and they even were able to get me and ink stamp of his print so I can turn it into tattoo. The entire staff was extremely compassionate. They also refunded me back a lot of my deposit since the dog passed which they offered to do then or allow me to come back later. When they brought our dog to the car they were very gentle with him, and you could tell they cared a lot.
I wish my dog was still here as he was still very happy and active until this pneumonia hit. (He was fine Monday, Tuesday, and Wednesday morning, a little off in the afternoon/​evening, sick and listless Thursday when he went to the regular vet, and gone by a little after 7pm Friday). Part of me wonders if I would have taken him to the emergency vet Wednesday night if the outcome would have been different, but I know that is one of those what if questions that will never be answered. I know that he got great care and they did all they could. I do wish that the first vet would have made it a little more clear how grave my dog’s condition was as I would have spent more time loving on him and saying goodbye before leaving the clinic, but I completely understand him wanting to be hopeful.
I hope I don’t have to take another pet here anytime soon, but I would have no issues returning. It is a wonderful place.

The staff at AVETS were extremely compassionate. Dr. Jones was great explaining everything going on with our cat, and it showed he cared about him. No one wants to take a pet into an emergency vet, but Avets is full of staff who will actually care for your animal the way you do.

Given that the staff was compassionate and caring when our treasured cat passed away, they unfortunately were also terribly incompetent.
We asked for a paw print as a momento and all documentation showed that decision. However, when we arrived to pick up the ashes, there was no paw print. This failure to follow through made an already painful situation even more so. Our spunky girl is gone and the physical momento we counted on isn’t available. Very, very disappointing.

We took our elderly cat to be seen, knowing the likely answer but wanting to help her with her labored breathing. Everyone was very compassionate and sensitive from the moment we walked in the door. And when we made the decision we were afraid we’d have to make, they were wonderful and gave us the time and space we needed to mourn.
As to price, ER visits are always expensive, either for humans or pets. I felt this was in line with my expectations, and they were very up front about pricing. It’s always cheaper to go to your vet instead, but it isn’t always an option.

Very professional and calming atmosphere from the minute I arrived to the time I left. My pet ferret was sick (small animals decline very rapidly), and I felt in very goods hands the entire time. The treatment plan was a great success, and my ferret has recovered and is thriving.

I took my cat here for an emergency late on a Friday night. I found everyone to be very friendly and pleasant to deal with — the receptionist, the vet tech who took our cat’s vitals, and the vet. The vet tech, Kevin, had an extremely calming, reassuring presence and was very sweet to our cat. The vet, Dr. Cordelli, was clearly very competent and knowledgeable and was able to give our cat almost immediate relief from his symptoms and was very clear about what some of the causes might be. She was also forthcoming about how much testing and treatment options would cost. She gave us an estimate and the final bill was actually slightly lower than her estimate. We waited for awhile as she ran tests and she came back to us with a diagnosis and treatment plan. She was very patient with us when we asked tons of questions about the treatment. We waited awhile to actually pay and be discharged, but I’m sure it was because Dr. Cordelli spent time writing up very detailed discharge instructions so that we had all the necessary info written down. I appreciated not having to remember all the details of the treatment plan because it was a lot to keep in my head! They even gave my cat a bath before returning him. Yes, it was expensive, but they DID NOT do anything rude to me like ask for a credit card number or payment up front. I felt that the bill was in line with what I would expect to pay for emergency care, which is always more expensive than a normal vet.

How can this place justify charging $ 2500 – 3500 for surgery such as a c-​section? Unbelievable. Doctor seemed totally exhausted… just going through the motions. Staff, in general, seems uninterested and unfriendly. At $ 140 to walk in the door they could be, at the very least, friendly. Wait and take your pet to your own vet.

The staff at Avets were extremely helpful, compassionate, and friendly. Yes, it is expensive, people should realize that if you are going to take your pet to an emergency clinic, that it is going to be expensive. Pets in general are expensive, so reviews claiming that this clinic is over-​priced have apparently never been to another emergency clinic because they are all rather pricey. The last two check up visits (one routine, and one because I was worried about my puppy’s incision), they did not charge me a dime when they certainly could have. I do not feel that they are money grubbing; the services they provide (24 hour care, x-​rays, etc.) are not cheap to perform and therefore are not going to be cheap to receive. Though I did end up paying four figures for treatment (including major surgery, diagnostics, medication, and three days hospital stay), it was at the lower end of the quote they had given me, and they provide the option for care credit which gives you 6 months no interest to pay the money back.
I was able to call and check up on my puppy as often as I liked when he was staying, and they encouraged me to do so. He is even excited to go back there for check-​ups, so they must have been treating him well. They all recognize him and are excited to see him when I bring him in. During a tragic and stressful time, the staff treated me and my pup with respect and compassion. I would highly recommend this clinic. My only wish is that they were closer to the city!

I only gave 2 stars because they are good for stabilizing your pet. My kitten was very sick she had been vomiting/​diarrhea for a couple of days and if anyone knows about cat health that can totally kill them. We arrived the 1^st time on a Sat morning at 7am and we did get right in and they ordered a bunch of tests & X-​rays to look for blockage. They also ran blood work and everything came back unremarkable (no problems). I brought in a stool sample and a sample of her vomit (they never tested the samples) they did give her fluids and some medication and that did help, but as soon as she finished her meds her symptoms returned so I brought her back because the «Cat Clinic» was absolutely useless and I am new to the area and this was the only other place I knew of. The bill on the first visit was $ 500 and I knew it would be crazy expensive but I was desperate and when I brought her back they ran all the same tests again and charged me another $ 500 (ouch) and again they couldn’t find anything wrong. The next step they had was to schedule me with their internist who would take a biopsy of my kitties colon (OMG that could cause so many addition health issues for her future). I arrived home and digested their recommendation and I was like «hell no» I need to find another opinion my lil one is not even a yr old and they never even sent in a stool sample. I was thinking to myself thats something is not right. I feel like they just want to cut open my baby and explore and get paid & I am sorry but that’s unethical. The failed in my eyes and I hope that the next person does not get taken for $ 1,000 like I did. Please be cautious when taking your babies here. And I also hope that the practice administrator reads this because this is not the right way to treat animals or people.
Update:
My kitty has been to new clinic and is doing much better with her treatment and guess what NO SURGERY… how about that :)

Terrible! We took our 10 week pup for emergency treatment on a Saturday night. We were clearly quoted a cost for examination, x-​ray and treatment and waited nearly 3 hours. When they finally released my pup I was taken to a back room and told the bill was nearly double the quote the Vet had given me hours before. I protested and was told that if I could wait the Vet would come out to talk to me but that they were extremely busy so I may have another long wait. Since I could not retrieve my pup without paying first I paid and went home. Next time (I doubt I will ever return) I will get the price statement in writing.
Knowing how much we love our pets this clinic takes full advantage.

The staff at AVETS were entirely awesome. I took my very old, very sick and very unhappy cat to be treated there this morning and found every person in the place to be professional, efficient and knowledgeable. In particular, Dr. Edwards was exceptionally thoughtful — of me, of my cat and my budget — and delicate in a difficult time (I will likely have to make some hard decisions regarding my sweet lady early next week).
This is emergency care — it is not the place to have endless tests run, unless for you money is not an issue. It is for me, and as I mentioned, the folks at AVETS were very sensitive to this. They provided my cat the best quality care that my money could buy and were direct with me about what I can expect going forward.
No one wants to take a pet into a place like AVETS but if you have to, I highly recommend them.

I took my 4 year old dog here for chemo treatments. She just finished her 4^th round today, which is roughly 20 weeks long. The staff here is the most caring, awesome people i have met in a long time! They did a fantastic job taking care of both me and my dog. I would highly recommend Avets.

We took our dog here for 72 hours of critical care after he had exploratory surgery (at Northern Pike Vet) to find out if he had eaten something that wasn’t digestible. He hadn’t, but the vet found that his stomach was full of ulcers. The diagnosis was grim, but the dr. said to not give up hope. His surgery was late in a Friday and our vet had said that no one would be at his practice to care for the dog and that he’d have to go to Avets. We drove him the very short distance to Avets. They came out with a stretcher. They listened to all of our many concerns about our baby. They talked to us about what they would be doing, who would be watching him, took us back so we could settle him in. They put him right in front of the nurses station bc we informed him that he had separation anxiety. They were very compassionate. They called us every day. (3days) and allowed us to come and spend time with him each day. They would get him out of his very large cage, walk him with his iv pole, bring blankets to the room and let us stay with him as long as we wanted in a private room. We really couldn’t ask for more. We even had another scare with the ulcers (throwing up blood again) and they did an ultrasound to check for cancer (to see if the next procedure was even necessary) before they did the endoscopy to see if his stomach had healed and what was going on. Ulcers were healed but the dr. said there were micro ulcers. We have been through a lot of food trialing after that– but nothing that they would be benefitting monetarily. Everyone we have ever dealt with there has done everything for us– couldn’t ask for more. Expensive– yes. But it is an emergency and specialty vet. What do you expect?
He is doing well.

What do you have to say about Avets to get your review posted? Does it have to be positive? Do you have to give them 5 stars? What is going on here?

I’m so very sorry for the experience that the previous reviewer had at A-​Vets. I don’t doubt her at all but my experience was different so I think it’s worth telling.
My senior-​aged pup began acting listless and coughing up blood & mucus around midnight the day before New Years Eve. I took him to Avets. They had me fill out some paperwork and then quickly took him in. He got x-​rays and bloodwork done, after which the vet on-​duty came and talked to him me about his condition. I don’t think that it took more than 20 minutes before she came to see me in the waiting room. She prescribed keeping him overnight and putting him on IV to replenish his fluids.
She did give me the option of some other more expensive tests but I declined as it seemed best to wait and see. But at least I knew the other options. Overall, I felt she was kind and compassionate and straightforward.
The next day I was able to call them to check on his condition and was informed when I could pick him up. When I went to collect him, he seemed worlds better! They gave me a thorough rundown of the possibilities of his condition, some medications and left me with a bunch of information (including x-​rays) to take to my regular vet. I’m happy to say he recovered fine and my regular vet felt he got the proper emergency care from A-​Vets.
Price? Yes, very, very, expensive. Not everyone will be able to afford A-​Vets. We’re talking four figures for diagnostics, IV treatment, overnight monitoring, medications and vet consultation. But for an emergency situation, I’m not surprised at the price.